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Old 08.05.2019, 09:23
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Exagerated repairs on former apartment

Hi everyone,

I need some advise on what to do when the former landlord seeks to charge exagerated amounts for small after move repairs.

So the story is as such: I moved apartments recently and during the hand off protocol the agency managing the flat noticed 2 things that were not done:
1. In the closet there was a ceiling lamp which needed 2 light bulbs. That lamp was there when I moved in but not specified in the protocol (my fault here for missing to check it)
2. The cooker hood filters needed to be replaced. Again, wasn't even aware I was supposed to do this when leaving a flat.

At the time of the handover I was told by the lady from the real estate agency that this should cost about 70 CHf for the light bulbs replacement and 150 CHF for the filters replacement.
The issue I have is that the agency has went to source the work from some firms which apparently have charged exagerated amounts. By that I mean that they brought it an electrician to install 2 light bulbs at the cost of 200 CHF and the filter replacement costs 460 CHF. This can't be right, can it??

Has anyone been through a similar experience and know what I can do about this? Thank!

Regards,
Eddy
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Old 08.05.2019, 10:10
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Re: Exagerated repairs on former apartment

Ask them to provide actual evidence of the cost.


Moral of the story...if they ask for something to be done, do it yourself...



And as said a million times here on the forum, join the tenants advisory service....
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Old 08.05.2019, 10:56
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Re: Exagerated repairs on former apartment

The ASLOCA will assist you for all your judiciary problems with your landlord. They are truly devoted to the cause and have some hours when you can just drop by and get a piece of legal advice. The only fee consists in becoming a member of the association which is around CHF 70 a year.
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Old 08.05.2019, 11:08
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Re: Exagerated repairs on former apartment

Sounds about right, call out fee, transport, 30 minutes actual work
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Old 08.05.2019, 11:14
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Re: Exagerated repairs on former apartment

Turn the tables: If they needed an electrician, an expert of the trade, to replace the bulbs, it is no longer considered a small repair and it has to be covered by the landlord.
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Old 08.05.2019, 12:17
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Re: Exagerated repairs on former apartment

The issue is that the real estate agency has already paid these companies and has sent me the invoices with vopies of the original invoices. Anything that I can do in this instance?
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Old 08.05.2019, 12:24
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Re: Exagerated repairs on former apartment

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The issue is that the real estate agency has already paid these companies and has sent me the invoices with vopies of the original invoices. Anything that I can do in this instance?
Nope, it’s a bit late to contest them now.

Just chalk it up to experience and remember for next time.
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Old 08.05.2019, 13:27
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Re: Exagerated repairs on former apartment

Normally I would but I feel that there should still be something that can be done. If we follow this principle the landlord can send me a bill for the entire deposit and justify that with a backup from the most expensive company in Switzerland. Anyway I was asking if there is anything from a legal stand point that can be done. Maybe with the Mieterschutz?
Need to point out that I also have the Rechtschutz insurance
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Old 08.05.2019, 13:47
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Re: Exagerated repairs on former apartment

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And as said a million times here on the forum, join the tenants advisory service....
They are pretty useless other than for helping you write formal letters. The only other service they offer which can be useful is them being there during the handover - which I think you can also profit from as a non-member.
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Old 08.05.2019, 13:47
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Re: Exagerated repairs on former apartment

Contact your legal insurance and explain the situation and send copies of letters, bills etc. They will advise what to do.

But be aware, I had a similar experience with a large rental agency in Lausanne for my son's student apartment. The dishwasher broke (in fact it never worked) so my son contacted the regie who sent an electrician. The guy ended up coming twice (he didn't have all the parts) and the final bill was around Fr 600 which the regie duly sent to me.

To cut a long story short, there was an exchange of letters between the regie and my legal insurance but the regie eventually threatened to take me to court for the Fr 600 + charges. In the end the legal insurance gave me the Fr 600 to settle the bill as it was cheaper that continuing the case.

Good luck!

Last edited by ch2013; 08.05.2019 at 14:44.
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Old 08.05.2019, 13:51
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Re: Exagerated repairs on former apartment

Let us know how you get on.
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Old 08.05.2019, 17:55
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Re: Exagerated repairs on former apartment

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Normally I would but I feel that there should still be something that can be done. If we follow this principle the landlord can send me a bill for the entire deposit and justify that with a backup from the most expensive company in Switzerland. Anyway I was asking if there is anything from a legal stand point that can be done. Maybe with the Mieterschutz?
Need to point out that I also have the Rechtschutz insurance
You do not want the Mieterschutz. You want the Mieterverband.
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Old 08.05.2019, 19:28
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Re: Exagerated repairs on former apartment

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Anything that I can do in this instance?
Write back: After consultation with the renters association (ASLOCA, Mieterverband, or ASI), legal and liability insurance, and my lawyer I came to the firm conclusion that the claimed cost and invoices are exonerate and do not reflect the true cost of replacement of two simple light bulbs and a filter. In addition, as those items had to be replaced by an expert of its trade (electrician and XXX) it is clearly beyond a small repair. As a goodwill and without further prejudice I offer to reimburse CHF 70 for the light bulbs and CHF 150 for the filter as it was verbally agreed at hand over time with Mrs. XYZ, the representative of you company. This is already ZZZ-times the true material value of those items. If you do not honor your own word I am more than happy to go the legal route and looking forward to see you at the rental arbitration court to get the matter resolved.

To be send as registered letter.
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