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Old 04.11.2019, 17:18
Join Date: Oct 2019
Location: Basel
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JessTang has no particular reputation at present
an unsatisfied exp with moving company

It is the first time we moving apartment here, so we made an appointment with a moving company. We agreed upon the quotation: charged by hour with a maximum of 850 CHF.
On the morning, three workers come to our home, but after the initial 10 minutes of working, there are only one worker who was still working on dissembling. I was confused (and a little angry) so I just join them to work together. It worked. The other two started to work. But when I took a rest, they disappear again. So after waiting for 20 minutes, I found them eating breakfast outside in their truck. Fine, breakfast is essential and human right. But when they finished their breakfast, there came a neighbour ( an old lady) asking them for help on moving something heavy inside her garden. I told my neighbour (nicely) that they were still helping me with moving. So far so good.
When the workers finished their food, they started work again. It took 2 hours for 1 bed, 1 wardrobe (IKEA 3 door), 1 writing table and a few IKEA folding chairs. I thought, fine, at least we will finish within 2.5 hours because the new apartment is just 5 minutes away. But it turned out that I was too naive.
When they reached the new apartment, 2 out of 3 workers suddenly disappear. I did not know where they went because I did not go with their truck. And the most ridiculous part is that, the remaining 1 worker started to dissemble the small writing table, which he did not dissemble (because it was small they simply carried by hands all they way). It took him a while to dissemble and assemble the table, until the other 2 workers returned (my wife saw them smoking and making phone call outside and she thought the moving must be over so did not asked them). Now it has been 3.5 hours AND PTL it finally comes to the end and charged us 775 CHF even though the whole room was still a mess and they refuse to lend a hand to move it because "time is up". Fine, I gave them 800 CHF and they left. I was too angry to realise they did not give me the change back.
When I called back the phone number for appointment, the gentleman asked me to talk to the guy directly - what? - PTL we made ourselves understood with the worker who took the money and he admitted he took it "but mistaken it as tip". tip? for procrastination or for the phone call or for helping other people (for free or charged i dont know)? Anyway it has been a really unsatisfied experience.
If you are looking for a moving company in Basel, stay away from this company (hint: flying bird/dragon holding Basel's logo) and its phone end with 3535. Of course if you speak good German and prepared to confront or even argue back the time wasted.
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