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Old 16.04.2020, 09:51
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Drain cleaning / unblocking: bad and good experience

Sorry for the length of the following in advance. I live in an older house and occassionally the main drain behind the washing machine needs to be cleaned otherwise it starts to overflow a little bit.

18 months ago the Sanitär who renovated our house did come and clean it, but this time we decided to ask a dedicated pipe cleaning company to see what was the difference.

Two came up on our radar: Kanalreinigung-24.ch and Rohrmax.ch. We phoned the former and explained the situation and what it might cost. They said: "We have someone right in your area now and they can pop over. There is no cost, they will come and look and then make you an offer." We made sure again that there was no cost. We also said it is not an emergency and we don't need them to come today but if they are in the area and want to take a look then fine.

An hour later they turned up. He took a look and after some minutes, started writing me an offer. This came to chf 950 plus an unspecified amount for an amount of cable that he would have to use, which might range between chf 30 and 300. So up to chf 1250. The work would take about an hour.

I was pretty shocked as when the sanitär did it, it cost CHF 350 for a similar time. I told the guy about this and said I would need a second offer. He aggressively said that "he is not a Sanitär, it is different." He said we would need to pay CHF 105 for the pauschal cost of driving to see us in any case. It ended badly, he was aggressive, we called the office on speakerphone and that guy was then unfriendly too. I can say that I did not lose my temper. Anyhow, as it had been agreed they would come and make an offer I told them, there is no way I am paying them chf 105, especially with what we agreed and their high price. It felt like I was being conned. I'm aware in certain situations of the pauschal idea but it was not agreed in this case.

So, if I receive a bill, i will be calling my rechtschutzversicherung for their advice. I'd rather pay the excess on that than pay these people. Do you guys have any suggestions here?

As an addendum, when the first ones left, we then called Rohrmax. They also said they had someone in the area today. When they arrived I did not mention the other company.

Rohrmax, also "not a sanitär" came and did the same job, with the same equipment, and charged CHF 360.

So in case you need something similar, I'd suggest Rohrmax.
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Old 16.04.2020, 17:01
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Re: Drain cleaning / unblocking: bad and good experience

CHF 950 for an hour

Surgeons and senior lawyers have more reasonable hourly rates and hopefully they're doing more than poking a long brush down a pipe.

Also and it might not help krlock3 but for others there are household cleaning products (often caustic soda) which you can pour down the drain and it'll help keep the pipe clean. Maybe worth a try for 5 francs before calling for physical work and a bigger bill?
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Old 16.04.2020, 17:31
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Re: Drain cleaning / unblocking: bad and good experience

Everything realÄx GmbH does is a fraud wether it is their key-service, their sewer-service, their pest-control or whatever more they offer.

I've used Rohrmax since our agency has a 10% discount deal with them. Good service with clear prices upfront.
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Old 16.04.2020, 19:49
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Re: Drain cleaning / unblocking: bad and good experience

Also told that pouring boiling hot water down a drain can help
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Old 16.04.2020, 20:37
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Re: Drain cleaning / unblocking: bad and good experience

One of our toilets got blocked, so we bought one of those unblocking spirally tool thingies.

Conclusion: it worked, was really cheap, but get a plumber in.
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Old 16.04.2020, 21:31
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Re: Drain cleaning / unblocking: bad and good experience

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One of our toilets got blocked, so we bought one of those unblocking spirally tool thingies.

Conclusion: it worked, was really cheap, but get a plumber in.
Why the sick face?

After one tried some things it is often cheaper and easier to have a company come and take care of it instead of buying more equipement yourself.
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Old 17.04.2020, 08:39
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Re: Drain cleaning / unblocking: bad and good experience

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CHF 950 for an hour

Surgeons and senior lawyers have more reasonable hourly rates and hopefully they're doing more than poking a long brush down a pipe.

Also and it might not help krlock3 but for others there are household cleaning products (often caustic soda) which you can pour down the drain and it'll help keep the pipe clean. Maybe worth a try for 5 francs before calling for physical work and a bigger bill?
Agreed, I felt like I was being conned by a supposedly reputable company.

Yes I tried first with the boiling water and bleach and salt etc. But ultimately I am going to have the drain replaced as Rohrmax recommended that based on the age and design (Rohrmar was not fishing for work, they simply explained why the problem will reoccur and what to do about it and said that a sanitär will do the job).


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Everything realÄx GmbH does is a fraud wether it is their key-service, their sewer-service, their pest-control or whatever more they offer.

I've used Rohrmax since our agency has a 10% discount deal with them. Good service with clear prices upfront.
So Kanalreinigung-24 is part of that group? Well, then does not surprise me.


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Also told that pouring boiling hot water down a drain can help
Yes, with a cup or salt (or using some types of bleach).
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Old 17.04.2020, 09:39
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Re: Drain cleaning / unblocking: bad and good experience

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Why the sick face?

After one tried some things it is often cheaper and easier to have a company come and take care of it instead of buying more equipement yourself.
The sick face was to represent the reason I'd recommend getting a professional in. The work can be a bit stinky...
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Old 17.04.2020, 10:30
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Re: Drain cleaning / unblocking: bad and good experience

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The sick face was to represent the reason I'd recommend getting a professional in. The work can be a bit stinky...
Oh I know all about the smell, once in a 10 floor university building I tried to get a blockage out using a big iron ball on a chain to bounce the blockage in the central standing pipe down towards a maintenance lid, when the blockage started moving down the iron ball snapped from the chain and in the basement smashed through the cast iron corner, so happy cleaning was not in my contract and we had a professional cleaning crew on-site, they loved me that day.
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