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Old 26.04.2020, 13:38
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End of tenancy steps for rental guarantee payback & help from ASLOCA

Hello everyone,

My husband and I are moving from a rented place near Lausanne at the end of June. We gave the required 4 months' notice.

We have asked the landlord for steps to be taken before we move out to ensure everything is correct and we can get our deposit back. He has not responded.

Can anyone give some guidance here? I searched the threads but couldn't find any answers to this type of question. For example, we would like to know;

1) a) if we are responsible for filling in a hole made in the ceiling by his electrician when fitting a light for us (we paid for the work)
b) if every small scratch and mark will be expected to be returned to as new condition; (ie what counts as "fair wear and tear"?) The place was newly fitted when we moved in. I noticed a crack in the freezer drawer so I guess I will need to order a new one? (duh, "yes", I'm sure....)

2) if it would seem reasonable to ask for any prospective new tenants who want to look around our place to be wearing masks and gloves given the COVID-19 situation? No one has asked yet, but I'd like to be sure we are being reasonable for when they do

We are going to employ a cleaner to be sure the place is perfectly clean; I've asked for quotes from Maxiclean and MoveAgain (since BatMaid don't give a guarantee and ask clients to provide all cleaning materials). Any advice on this would be most welcome also.

Since writing to end our contract, I have joined ASLOCA to get some help from there, but when I eventually got through on the phone, the woman was not at all helpful saying she couldn't be talking with me for half an hour to explain things. Evidently my B2 level french isn't up to scratch, and no possibility of communicating in writing

Thanks for reading.
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Old 26.04.2020, 15:41
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Re: End of tenancy steps for rental guarantee payback & help from ASLOCA

If you're prepared to pay for a professional cleaner, you might ask the landlord/agent if they already work with a preferred cleaning company. If so, ask that company for a quote. If it's in a similar range to the other quotes, go with them, because they are likely to deliver what the landlord/agent wants, and it'll be peaceful.
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Old 26.04.2020, 15:44
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Re: End of tenancy steps for rental guarantee payback & help from ASLOCA

Yes, it's your private home, so you can take whichever reasonable protective measures you want, with regard to Corona. Yes, you can require people coming into your home to wear masks and gloves, if you prefer that. But then you'd have to supply those masks and gloves. You can also ask them to take off their shoes when entering, and to leave their jackets and bags at the door. And you can insist on 2m distance.
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Old 05.06.2020, 13:03
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Re: End of tenancy steps for rental guarantee payback & help from ASLOCA

Thank you for your helpful reply!
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Old 05.06.2020, 15:08
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Re: End of tenancy steps for rental guarantee payback & help from ASLOCA

I agree with what Doropfiz has said.
In addition:
Was you deposit paid to the landlord direct, or is it on a blocked bank account?

Regarding the hole left by the electrician, did you report it to the landlord? If so he can't charge you. If you didn't then perhaps expect some hassle.

As for small marks and scratches, it depends on how long you've been renting. fair wear and tear is allowed. However often the landlord's interpretation of what's fair can differ widely from the tenants interpretation!

As to visits, you can't reasonably refuse, but they have to make an appointment with reasonable notice. They can't just turn up or call 30 minutes before and say we're coiming round - unless of course you agree to it.
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Old 05.06.2020, 16:27
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Re: End of tenancy steps for rental guarantee payback & help from ASLOCA

Fill the small holes with filler.
Get a small tub of the right colour emulsion to go over these and any other off-colour patches It can be difficult as there are so many shades of white - You can also use toothepaste or typex. Sometimes going over with a rag to "age" the newly painted bit works wonders.
ASLOCA (Mieterverband here ) have some great brochures detailing possible points of conflict.
No missing keys!!
ASLOCA offer a service for a fee where one of their reps are present at the hand-over.
I just got a really reasonable deal for moving and the end cleaning via ofri.ch
I waited until 12 offers had come in and then went through them.
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Old 07.06.2020, 00:34
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Re: End of tenancy steps for rental guarantee payback & help from ASLOCA

We had Asloca for the handover. The person designated to us was the one that gave us the necessary info for the place to be ready.
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Old 07.06.2020, 07:47
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Re: End of tenancy steps for rental guarantee payback & help from ASLOCA

Using ASLOCA sends a clear message, it is an excellent investment.

I was a member during the time I was a landlord. But it helped me understand my rights and obligations as well as those for the tenants.
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Old 10.06.2020, 20:15
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Re: End of tenancy steps for rental guarantee payback & help from ASLOCA

Quote:
View Post
Fill the small holes with filler.
Get a small tub of the right colour emulsion to go over these and any other off-colour patches It can be difficult as there are so many shades of white - You can also use toothepaste or typex. Sometimes going over with a rag to "age" the newly painted bit works wonders.
ASLOCA (Mieterverband here ) have some great brochures detailing possible points of conflict.
No missing keys!!
ASLOCA offer a service for a fee where one of their reps are present at the hand-over.
I just got a really reasonable deal for moving and the end cleaning via ofri.ch
I waited until 12 offers had come in and then went through them.
Quote:
View Post
I agree with what Doropfiz has said.
In addition:
Was you deposit paid to the landlord direct, or is it on a blocked bank account?

Regarding the hole left by the electrician, did you report it to the landlord? If so he can't charge you. If you didn't then perhaps expect some hassle.

As for small marks and scratches, it depends on how long you've been renting. fair wear and tear is allowed. However often the landlord's interpretation of what's fair can differ widely from the tenants interpretation!

As to visits, you can't reasonably refuse, but they have to make an appointment with reasonable notice. They can't just turn up or call 30 minutes before and say we're coiming round - unless of course you agree to it.
Thank you! Apologies, I haven't got the hang of replying or thanking people here, so sorry if this doesn't flow.

Money is in a special account. Hopefully that helps?

I asked ASLOCA to be present for the handover, but they have noone available. So we are going to try to get someone from a relocation company (not related to us before) to come, as we are so worried. The owner is asking his son to accompany him for the "Etat des lieux" and when we said we would have a representative present, told us he will only communicate with the professional. Sigh.

We've done lots of filling and painting and sanding and revarnishing a couple of marks on steps. So we are trying our best to put it back in tip top order. We have booked a very expensive end of tenancy cleaning too.

One thing I am not clear on is whether we are responsible for cleaning the gutters. We are in a sort of independent house attached to an apartment block (so we share heating and water). One side of the gutters we can clean, but the other is way too high without scaffolding. We've only been in for 19 months and can't see anything in the lease. But I fear we still may be responsible?!

Thanks to all who have responded, and if anyone can tell me how to thank people in the proper way, I would be grateful. Sorry for being such a luddite!!
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Old 11.06.2020, 07:40
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Re: End of tenancy steps for rental guarantee payback & help from ASLOCA

This adds a new dimension to taking photos when you move in: you need a drone to capture the state of the gutters

Unless there is an obvious problem such as signs of water overflow then it should not be a problem. I cannot imagine the landlord turning up with either a drone or scaffolding.

As for only talking to your representative; it would be worth asking ASLOCA if this is legal. I suspect it is just a ploy.
I am about to organise their rep to be present for a hand-over at the end of July and the issue gives me one more question to ask.
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Old 11.06.2020, 09:13
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Re: End of tenancy steps for rental guarantee payback & help from ASLOCA

Thank you KiwiSteve

With the torrential rain yesterday, there was some overflow on the side we can easily (ish) clean, so we'll do that. The other side is impossible to get to and we haven't noticed anything. Fingers crossed!

I wish ASLOCA were able to come to us for the Etat des lieux, but they told me just to take photos of anything the proprietaire has concerns over. We still await a reply from the relocation agency person.
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Old 02.12.2020, 23:08
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Re: End of tenancy steps for rental guarantee payback & help from ASLOCA

Very useful info here!
I will also end my rent in about 3 months, and didn't think much about this before.
Is it too late to join Asloca now? Not sure whether they come for the handover now during Covid or not.
If I have the liability insurance, it's still better to use Asloca as well? Insurance will only cover part of it?
Thank you!
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