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Old 16.10.2020, 12:37
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Hi there,

I hope that you are well.

I was curious as to if there any general rules regarding compensation and/or early cancellation of a rental contract should the conditions not be satisfactory?

Long story short, the water heater keeps on breaking down (3 times within a week), so I cannot use hot water or the heater. This has resulted in me not being able to shower and freezing during the middle of the night. The instances last between 6-18 hours.

Curious if there are general laws I should be aware of? I would like a) compensation (e.g. reduction in rent for the month) and b) if I can leave the contract early to find a better home elsewhere.

Much appreciated for your kind help.

Cheers.

Perhaps an additional detail. I called the property manager every time when the issue arose immediately. And it's 3 times within 2 weeks**.

Last edited by Ace1; 16.10.2020 at 14:18. Reason: Merging successive posts
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Old 16.10.2020, 12:44
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Re: Heating/hot water stopped 3 times in a couple of weeks

And what has the property manager done to have the problem fixed?
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Old 16.10.2020, 13:02
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Re: Heating/hot water stopped 3 times in a couple of weeks

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And what has the property manager done to have the problem fixed?
I think he just tinkered with the hot water tank, but never solved it. He said he called the company and such.
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Old 16.10.2020, 13:11
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Re: Heating/hot water stopped 3 times in a couple of weeks

What's the situation? Single or multi-family house? Apartment building? If you have neighbors making a collective statement is better.

Concerning compensation, it seems you can fight for rent reduction. But you have to start by documenting all the communication with the landlord: registered mail, emails, etc. Maybe the landlord reacts to a registered letter, maybe said letter is proof that you communicated the problem nothing was done and you had to call a technician yourself. So, start with it. https://ratgeber.immowelt.ch/a/wenn-...r-heizung.html
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Old 16.10.2020, 13:46
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Re: Heating/hot water stopped 3 times in a couple of weeks

Send a registered letter threatening to deposit the rent at the conciliation office if the issue is not resolved.
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Old 16.10.2020, 15:43
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Re: Heating/hot water stopped 3 times in a couple of weeks

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This has resulted in me not being able to shower and freezing during the middle of the night.
The heating is normally turned off at night, 10PM-6AM or so.

Tom
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Old 16.10.2020, 17:17
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Re: Heating/hot water stopped 3 times in a couple of weeks

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The heating is normally turned off at night, 10PM-6AM or so.

Tom
Not ours. Not when it's 5 degrees outside at night.
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Old 16.10.2020, 18:31
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Re: Heating/hot water stopped 3 times in a couple of weeks

Write it all up: when it broke down, how long for, what the temperature fell to inside if you have a thermometer indoors*, that the tap water was lukewarm/cold, who you spoke to at what time and on what day etc and ask it is resolved promptly.


* get one as if it falls below 18°C inside you can generally get a 10-15% rent reduction. See this article in French and there must be equivalents in German online etc.
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Old 17.10.2020, 13:36
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Re: Heating/hot water stopped 3 times in a couple of weeks

Thank you all! It has been quite helpful. I will send a registered letter to them with all the details, as well as a request for rent reduction this month.
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Old 17.10.2020, 17:08
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Re: Heating/hot water stopped 3 times in a couple of weeks

I had a similar issue and and took the time to read the manual of the boiler and apparently the time was wrong which was causing all sort of trouble so I adjusted it and increase the time it was supposed to work and the temperature.
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Old 17.10.2020, 19:08
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Re: Heating/hot water stopped 3 times in a couple of weeks

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I had a similar issue and and took the time to read the manual of the boiler and apparently the time was wrong which was causing all sort of trouble so I adjusted it and increase the time it was supposed to work and the temperature.
Ah thanks! Maybe I could mention it to them. Unfortunately, the boiler is in the laundry room and in a private area of the apartment, not sure if I'd be confident enough to tinker with it haha.
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