Go Back   English Forum Switzerland > Help & tips > Housing in general  
Reply
 
Thread Tools Display Modes
  #1  
Old 07.12.2020, 17:48
Newbie 1st class
 
Join Date: Dec 2020
Location: geneva
Posts: 15
Groaned at 0 Times in 0 Posts
Thanked 2 Times in 2 Posts
yonshe has no particular reputation at present
Dishwasher help!!

Please help our VZUG Andora N, turns on, we hear the water and then it kind of stops working and an hour later it is flashing we open the door and nothing is clean at all, it also smells
Reply With Quote
This user would like to thank yonshe for this useful post:
  #2  
Old 09.12.2020, 12:16
Forum Veteran
 
Join Date: Sep 2020
Location: LaCote
Posts: 742
Groaned at 7 Times in 7 Posts
Thanked 1,301 Times in 493 Posts
Sigh has a reputation beyond reputeSigh has a reputation beyond reputeSigh has a reputation beyond reputeSigh has a reputation beyond reputeSigh has a reputation beyond repute
Re: Dishwasher help!!

Have you cleaned the machine, filters etc to make sure nothing is blocked?
Have you checked the tube?
Any error messages?
Is the machine still under guarantee?
Reply With Quote
  #3  
Old 09.12.2020, 12:25
Sean Connery's Avatar
Forum Legend
 
Join Date: Nov 2011
Location: Zurich
Posts: 5,277
Groaned at 55 Times in 51 Posts
Thanked 7,104 Times in 3,209 Posts
Sean Connery has a reputation beyond reputeSean Connery has a reputation beyond reputeSean Connery has a reputation beyond reputeSean Connery has a reputation beyond reputeSean Connery has a reputation beyond reputeSean Connery has a reputation beyond repute
Re: Dishwasher help!!

you hear water during the cycle?
water drains completely from the machine?

likely two issues:
(long way first) are you blocking where the tab comes out so it cannot add detergent?
do you have salt in the machine?

You can test by dumping the tab into the bottom of the machine straight away.
Reply With Quote
This user would like to thank Sean Connery for this useful post:
  #4  
Old 09.12.2020, 12:27
Forum Veteran
 
Join Date: Apr 2012
Location: Bern
Posts: 1,230
Groaned at 217 Times in 137 Posts
Thanked 2,518 Times in 880 Posts
Susie-Q has a reputation beyond reputeSusie-Q has a reputation beyond reputeSusie-Q has a reputation beyond reputeSusie-Q has a reputation beyond reputeSusie-Q has a reputation beyond reputeSusie-Q has a reputation beyond repute
Re: Dishwasher help!!

Have you put salt in the machine?

Are the spinning things (not sure what they are called) able to spin freely? (Ours would do the same as yours when they were not.)

Have you used a dishwasher cleaner lately?
Reply With Quote
  #5  
Old 09.12.2020, 12:37
newtoswitz's Avatar
Forum Legend
 
Join Date: Jan 2010
Location: Rapperswil
Posts: 3,199
Groaned at 52 Times in 48 Posts
Thanked 3,837 Times in 1,742 Posts
newtoswitz has a reputation beyond reputenewtoswitz has a reputation beyond reputenewtoswitz has a reputation beyond reputenewtoswitz has a reputation beyond reputenewtoswitz has a reputation beyond reputenewtoswitz has a reputation beyond repute
Re: Dishwasher help!!

If you've cleaned it and it still smells then I would check for a blocked drain outlet.

If you haven't cleaned it thoroughly, then do that - any other checks are pointless before that step.

How old is it? Most newer machines show some sort of error code indicating the problem, either on the display or by flashing some combination of the lights, which you can then look up in the manual.
Reply With Quote
The following 2 users would like to thank newtoswitz for this useful post:
  #6  
Old 09.12.2020, 15:10
Newbie 1st class
 
Join Date: Dec 2020
Location: geneva
Posts: 15
Groaned at 0 Times in 0 Posts
Thanked 2 Times in 2 Posts
yonshe has no particular reputation at present
Re: Dishwasher help!!

it's able to move freely but when i check (by opening the door in the middle) it isnt spinning although after 5 minutes theres water on the floor, which completely drains if I turn off the cycle.
Reply With Quote
  #7  
Old 09.12.2020, 15:13
Newbie 1st class
 
Join Date: Dec 2020
Location: geneva
Posts: 15
Groaned at 0 Times in 0 Posts
Thanked 2 Times in 2 Posts
yonshe has no particular reputation at present
Re: Dishwasher help!!

the arms arent spinning although they spin when manually pushed easily, could it be the water block in the inlet?
Reply With Quote
  #8  
Old 09.12.2020, 15:14
Newbie 1st class
 
Join Date: Dec 2020
Location: geneva
Posts: 15
Groaned at 0 Times in 0 Posts
Thanked 2 Times in 2 Posts
yonshe has no particular reputation at present
Re: Dishwasher help!!

what is the tube?
Reply With Quote
  #9  
Old 09.12.2020, 15:14
Tom1234's Avatar
Forum Legend
 
Join Date: Jan 2007
Location: Kanton Luzern
Posts: 15,292
Groaned at 495 Times in 395 Posts
Thanked 22,110 Times in 8,986 Posts
Tom1234 has a reputation beyond reputeTom1234 has a reputation beyond reputeTom1234 has a reputation beyond reputeTom1234 has a reputation beyond reputeTom1234 has a reputation beyond reputeTom1234 has a reputation beyond repute
Re: Dishwasher help!!

But have you cleaned the filter? Do you know where it is?

If you don't answer the easy questions, it's difficult to help you.
Reply With Quote
  #10  
Old 09.12.2020, 15:20
Newbie 1st class
 
Join Date: Dec 2020
Location: geneva
Posts: 15
Groaned at 0 Times in 0 Posts
Thanked 2 Times in 2 Posts
yonshe has no particular reputation at present
Re: Dishwasher help!!

Yes cleaned the filter, but did not remove the filter plate since it is screwed in , its an older model
Reply With Quote
This user would like to thank yonshe for this useful post:
  #11  
Old 09.12.2020, 15:24
Senior Member
 
Join Date: Feb 2007
Location: Suisse Romande
Posts: 496
Groaned at 2 Times in 2 Posts
Thanked 111 Times in 89 Posts
eireann has made some interesting contributions
Re: Dishwasher help!!

Our recent issues were a blockage where the filter is located (but in this case the water was not draining out) and second time one of those spinning things was broken (not obvious to us) - the water wasn't coming in...how old is your dishwasher?


As others suggested check the tube that drains from the dishwasher and goes under the sink (probably) is not blocked (from the outside due to what is stored under the sink). Otherwise call the technician or landlord!
Reply With Quote
  #12  
Old 09.12.2020, 15:27
newtoswitz's Avatar
Forum Legend
 
Join Date: Jan 2010
Location: Rapperswil
Posts: 3,199
Groaned at 52 Times in 48 Posts
Thanked 3,837 Times in 1,742 Posts
newtoswitz has a reputation beyond reputenewtoswitz has a reputation beyond reputenewtoswitz has a reputation beyond reputenewtoswitz has a reputation beyond reputenewtoswitz has a reputation beyond reputenewtoswitz has a reputation beyond repute
Re: Dishwasher help!!

To me it sounds like the main pump is broken or blocked somewhere you can't get at, if it's filling and draining and everything is loose.

So you'd need an engineer, or a new machine if it's really old and not worth fixing.
Reply With Quote
This user would like to thank newtoswitz for this useful post:
  #13  
Old 09.12.2020, 15:28
Tom1234's Avatar
Forum Legend
 
Join Date: Jan 2007
Location: Kanton Luzern
Posts: 15,292
Groaned at 495 Times in 395 Posts
Thanked 22,110 Times in 8,986 Posts
Tom1234 has a reputation beyond reputeTom1234 has a reputation beyond reputeTom1234 has a reputation beyond reputeTom1234 has a reputation beyond reputeTom1234 has a reputation beyond reputeTom1234 has a reputation beyond repute
Re: Dishwasher help!!

Without knowing the specific model (it's an older model), and the lamp flashing sequence, it could be lots of things including:

The drain impellor could be blocked with a bit of bone or something.
The outlet drain pipe could be blocked.
Reply With Quote
  #14  
Old 09.12.2020, 15:28
Senior Member
 
Join Date: Feb 2007
Location: Suisse Romande
Posts: 496
Groaned at 2 Times in 2 Posts
Thanked 111 Times in 89 Posts
eireann has made some interesting contributions
Re: Dishwasher help!!

Quote:
View Post
it's able to move freely but when i check (by opening the door in the middle) it isnt spinning although after 5 minutes theres water on the floor, which completely drains if I turn off the cycle.

it's possible this spinning thing has a crack or is broken and needs to be replaced, especially if your dishwasher is old.
Reply With Quote
  #15  
Old 09.12.2020, 15:28
Newbie 1st class
 
Join Date: Dec 2020
Location: geneva
Posts: 15
Groaned at 0 Times in 0 Posts
Thanked 2 Times in 2 Posts
yonshe has no particular reputation at present
Re: Dishwasher help!!

Quick summary:

The machine starts, we can hear water come in, but after 5 minutes, there is no noise.
Cleaned the filter but not remove the filter plate since its screwed in
When i open the machine after 20 mins of no noise, there is water on the floor but after i shut it and press the stop button it drains it all in 1 minute, no issue
the most remarkable thing is that after 5 minutes it makes a loud clicking noise and then a long noise for 5 secs and then no activity
Reply With Quote
  #16  
Old 09.12.2020, 15:29
newtoswitz's Avatar
Forum Legend
 
Join Date: Jan 2010
Location: Rapperswil
Posts: 3,199
Groaned at 52 Times in 48 Posts
Thanked 3,837 Times in 1,742 Posts
newtoswitz has a reputation beyond reputenewtoswitz has a reputation beyond reputenewtoswitz has a reputation beyond reputenewtoswitz has a reputation beyond reputenewtoswitz has a reputation beyond reputenewtoswitz has a reputation beyond repute
Re: Dishwasher help!!

Quote:
View Post
Quick summary:

The machine starts, we can hear water come in, but after 5 minutes, there is no noise.
Cleaned the filter but not remove the filter plate since its screwed in
When i open the machine after 20 mins of no noise, there is water on the floor but after i shut it and press the stop button it drains it all in 1 minute, no issue
the most remarkable thing is that after 5 minutes it makes a loud clicking noise and then a long noise for 5 secs and then no activity
So most likely the main pump isn't running, as suspected.

The noise after 5 mins will be the soap door opening.
Reply With Quote
  #17  
Old 09.12.2020, 15:34
Newbie 1st class
 
Join Date: Dec 2020
Location: geneva
Posts: 15
Groaned at 0 Times in 0 Posts
Thanked 2 Times in 2 Posts
yonshe has no particular reputation at present
Re: Dishwasher help!!

what would the solution be in this case? if the main pump isnt working where is the water coming in from? Should i open the inlet and check for blockage?
Reply With Quote
  #18  
Old 09.12.2020, 15:45
Newbie 1st class
 
Join Date: Dec 2020
Location: geneva
Posts: 15
Groaned at 0 Times in 0 Posts
Thanked 2 Times in 2 Posts
yonshe has no particular reputation at present
Re: Dishwasher help!!

would your water drain out when you turned the cycle off ? or the water just wouldnt drain at all?
Reply With Quote
  #19  
Old 09.12.2020, 15:47
Forum Veteran
 
Join Date: Sep 2015
Location: Zurich
Posts: 569
Groaned at 2 Times in 2 Posts
Thanked 753 Times in 297 Posts
eairicbloodaxe has a reputation beyond reputeeairicbloodaxe has a reputation beyond reputeeairicbloodaxe has a reputation beyond reputeeairicbloodaxe has a reputation beyond reputeeairicbloodaxe has a reputation beyond repute
Re: Dishwasher help!!

This depends on your model number... But I had the same sounding problem on mine. Older type, with physical/mechanical buttons (not the newer touch screen).


The clicking sound that stops clicking is the mechanical timer. Which is f@cked, so no longer switches over to the next part of the program after the fill cycle. If it is not that, it is the main pump that produces the spray pressure, which no longer works at that point of the timer.


When the VZUG engineer came, he announced that this model was last made 17 years ago; the timer failing and/or main pump giving up are common issues; and they cannot get parts for them any more.


Therfore, if yours is a mechnical timer model (which it sounds like from your description) it's unlikely to be fixable.


Best call the VZUG customer helpline and see what they say.


I now have a nice shiny new one, with touchscreen... and that most-Swiss of dishwasher settings - a special program to clean your fondue pot!



Kind regards




Ian
Reply With Quote
  #20  
Old 09.12.2020, 15:55
Sonnenbrand's Avatar
Member
 
Join Date: Sep 2014
Location: Small Farm
Posts: 195
Groaned at 11 Times in 7 Posts
Thanked 182 Times in 90 Posts
Sonnenbrand has earned the respect of manySonnenbrand has earned the respect of manySonnenbrand has earned the respect of many
Re: Dishwasher help!!

You probably should try to reset the circuit breaker if possible. Maybe a relay is getting stuck and making the click sound and shutting off. Sometimes a hard restart could help.

While empty... If it really smells and has calcium buildup, pour in 1/2 or more of a standard 750ml bottle of some "Tafel Essig" normal cheap vinegar (1CHF) after the initial wash, at the point where the water exchanges and hot water comes recirculates for most of the cycle. That will get it cleaned up real nice.
Reply With Quote
Reply




Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
Getting a dishwasher hellacopters Housing in general 16 25.05.2019 21:54
Dishwasher tesso Items wanted 10 25.09.2017 15:45
Dishwasher Question Switzernooganmom Housing in general 16 29.04.2013 11:06
Dishwasher? transatlantic Other/general 12 10.05.2010 15:45
Dishwasher Help Please ! CB1 Housing in general 6 13.05.2009 23:50


All times are GMT +2. The time now is 14:22.


Powered by vBulletin® Version 3.8.4
Copyright ©2000 - 2021, Jelsoft Enterprises Ltd.
LinkBacks Enabled by vBSEO 3.1.0