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Old 04.07.2021, 13:11
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House Renovation Issues

Hello,

We signed a project with a general enterprise renovation company and having a lot of issues with quality of work. On one hand, we need to continue with them now that we paid 50% to get as much done as possible and we need the house in a living condition (e.g. we are without kitchen right now and with children and grand parents), but on the other hand the quality of work has been dismal to say the least so far.

Long story short: what is the best resort for me? IDEAS please..

thank you in advance.
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Old 04.07.2021, 13:53
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Re: House Renovation Issues

Speak to the boss in English?
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Old 05.07.2021, 11:30
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Re: House Renovation Issues

Depends if you have legal insurance as this will help you take the path with less cost. In general terms there is not much consumer protection here so it comes down to documentation in relation to the description and quality of work. There are SIA (building) standards but these are difficult to find/work with in relation to your problems if the offer doesn't include them.

There is a large shortage of materials and tradespersons at the moment so this is affecting quality and execution of work so some patience is required. Whilst this is frustrating, you need to allow them time to resolve the issues.

I have been on both sides of this problem and it is not easy to resolve but it is critical that you document and follow the correct path as in the worst case scenario (ends up in court) the resolution procedure takes precedence over any actual faults! Our cunning builder quoted a SIA norm on the offer (which we didn't check) which allowed a +/-5cm level difference over 1 meter! for an apparently smooth garage floor with drains so the judge ruled favorably because this was clearly not normal. In the other case I was supplied decking which shrank because it was supplied with the incorrect moisture content obviously myself and my clients wanted this resolved asap but I was in the difficult position of having to prove the fault with the materials so nothing could be done (as much as I wanted to on advice from my legal insurance) until we (the supplier and myself) reached an agreement on the rectification works. Again, documentation mattered, the supplier had no procedure or checks in place to test moisture content just a verbal assurance from their supplier it is at X%, in their detailed installation instructions (not supplied) nothing was mentioned about any requirement for the installer to check this. Final resolution was me removing and relaying the whole deck which my supplier paid a sizable portion of the costs.

First step is to photograph and document the faults, then send it to the builder to request a site meeting to discuss the issues. Have a couple of paper copies at the site meeting, discuss on site, note on the papers what is agreed to, what not and the time to resolve the agreed to issues, both sign the papers. Firm but polite is the only way to act at this time. It is worth having an interpreter if your mother tongue is different and the is the slightest chance of misentreptation by either side (also a handy witness!)
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Old 05.07.2021, 14:12
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Re: House Renovation Issues

Think about joining HEV. It's about 80-/year and they'll give you advice. We used them when we had a problem with a tenant and there was another time we got one of their experts to come and assess some issue at a discounted rate.
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