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Old 04.08.2021, 14:43
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ITO Bremen moving company (HELP! What to do?)

Has anyone done business with ITO? We shipped our stuff from the U.S. in May and it is sitting in a warehouse in Germany for 2 months now. ITO keeps saying nothing is on the schedule for delivery, they cannot give me a date when my stuff will be transported to Switzerland. Whenever I ask for an update or an approximation, they say they cannot guarantee anything and the "dispatcher" has to put it on the schedule (which clearly hasn't been done). I don't know what to do, my stuff is being held hostage.

Has anyone else had this experience??
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Old 04.08.2021, 15:06
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Re: ITO Bremen moving company (HELP! What to do?)

I expect there is a huge backlog everywhere due to Covid19.


Good luck!
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Old 04.08.2021, 15:27
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Re: ITO Bremen moving company (HELP! What to do?)

Are you communicating with them in German? If not, can you ask someone to help you who can communicate with them in German? That may help to make things clearer.
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Old 04.08.2021, 15:54
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Re: ITO Bremen moving company (HELP! What to do?)

Ask the Swiss government how they got their mask-orders out of Germany. Looks like there is a lack of household items there at the moment.

Is the dispatcher a different company? Try to talk to them directly? And yes, as said above, find a way to communicate with them in German.
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Old 04.08.2021, 16:55
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Re: ITO Bremen moving company (HELP! What to do?)

What does your contract say?

Normally shipping has some sort of guaranteed or at least target timeline, you don't just ship stuff to arrive "sometime".
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Old 04.08.2021, 17:40
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Re: ITO Bremen moving company (HELP! What to do?)

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What does your contract say?

Normally shipping has some sort of guaranteed or at least target timeline, you don't just ship stuff to arrive "sometime".
Not these days...our car sat in Savannah for 6 months before the company finally shipped it to Europe. There are shortages of drivers, trucks, and unpackers.

We licensing folk are leery of "best efforts" clauses for good reason.
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Old 04.08.2021, 18:37
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Re: ITO Bremen moving company (HELP! What to do?)

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Are you communicating with them in German? If not, can you ask someone to help you who can communicate with them in German? That may help to make things clearer.
We spoke to them in English without a problem, the staff is fine speaking English (I guess they are used to it). They just keep making excuses for why the dispatcher hasn't "put it on the schedule". The dispatcher works at the same company. I understand that covid is a concern, but it's been almost three months since my stuff got shipped and the first part of crossing the Atlantic went over smoothly even during covid. It wasn't until this company took over (from a partner co. in the United States) that things got ugly. I mean our stuff is just sitting at the German warehouse, they don't even have a calendar or an estimated time of arrival. No sort of plan set in place...
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Old 04.08.2021, 18:41
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Re: ITO Bremen moving company (HELP! What to do?)

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We spoke to them in English without a problem, the staff is fine speaking English (I guess they are used to it). They just keep making excuses for why the dispatcher hasn't "put it on the schedule". The dispatcher works at the same company. I understand that covid is a concern, but it's been almost three months since my stuff got shipped and the first part of crossing the Atlantic went over smoothly even during covid. It wasn't until this company took over (from a partner co. in the United States) that things got ugly. I mean our stuff is just sitting at the German warehouse, they don't even have a calendar or an estimated time of arrival. No sort of plan set in place...
If the trouble-making company is a contractor of the one in the US, talk to the US folks (who I assume you originally made the contract with) to push things.
 




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