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  #41  
Old 21.10.2021, 11:10
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Re: cleaning company failed handover guarantee and refused to compensate the cost

OK... updates:

MOVU agreed to discuss with the cleaning company and here is what they replied:

------------
Wir haben nun noch diese Rückmeldung von der Reinigungsfirma erhalten:

Die Verwaltung hat den Mitarbeiter druck gemacht und eine Zeit gegeben bis wann sie fertig sein müssen obwohl die Mitarbeiter gesagt haben das sie eine 2. Reinigung benötigen. Die 2. Reinigung wäre nicht am gleichen Tag möglich gewesen.

Leider ist es so, dass wir hier bei Movu keine Einigung zwischen Ihnen und der Reinigungsfirma erzielen werden.

Ihnen bleibt nun die Möglichkeit rechtliche Schritte gegen die Reinigungsfirma einzuleiten.

Es tut mir leider Ihnen keinen besseren Bescheid geben zu können.

-----------

I translated briefly, and read it as:

I can take legal action now since MOVU cannot reach an agreement with the cleaning company.

However, I don't want to spend more effort to go to court, etc...
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  #42  
Old 21.10.2021, 11:27
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Re: cleaning company failed handover guarantee and refused to compensate the cost

That’s a terrible response from MOVU.

Who was your original contract with? MOVU or the cleaning company? And how did you pay them?
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  #43  
Old 21.10.2021, 11:49
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Re: cleaning company failed handover guarantee and refused to compensate the cost

Situations like this are why I have legal insurance, though I have not yet had to use it.

Can you not issue a charge back dispute with your credit card company and explain the situation to them? Then your credit card company will handle the dispute.
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  #44  
Old 21.10.2021, 12:59
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Re: cleaning company failed handover guarantee and refused to compensate the cost

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That’s a terrible response from MOVU.

Who was your original contract with? MOVU or the cleaning company? And how did you pay them?
I paid MOVU, but MOVU said:

---
Ich verstehe Ihren Unmut. Es ist Ihr gutes Recht den Sachverhalt von Ihrem Rechtsschutz prüfen zu lassen.

Bitte beachten Sie hierzu zwei Fakten:

Die Umzugsfirma ist Ihr Vertragspartner, somit auch bei Rechtsfragen

---
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  #45  
Old 21.10.2021, 13:01
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Re: cleaning company failed handover guarantee and refused to compensate the cost

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Situations like this are why I have legal insurance, though I have not yet had to use it.

Can you not issue a charge back dispute with your credit card company and explain the situation to them? Then your credit card company will handle the dispute.

I've already done so to UBS last week when received advice from this post (you?) but haven't got any reply yet.
On UBS website, they mention they can only resolve payments less than 1 month, so not sure in this case if it can be resolved...
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  #46  
Old 21.10.2021, 13:18
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Re: cleaning company failed handover guarantee and refused to compensate the cost

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I've already done so to UBS last week when received advice from this post (you?) but haven't got any reply yet.
On UBS website, they mention they can only resolve payments less than 1 month, so not sure in this case if it can be resolved...
Ahh yes if it has been longer than 1 month then you may not be eligible. Next time do this much sooner.
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  #47  
Old 21.10.2021, 13:27
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Re: cleaning company failed handover guarantee and refused to compensate the cost

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Ahh yes if it has been longer than 1 month then you may not be eligible. Next time do this much sooner.
I pay the money around 1 month before the cleaning (need to make an appointment with the company).

And after the handover, I waited for the housing admin for the formal reply...

Almost not enough time to make it done within 1 month...
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  #48  
Old 21.10.2021, 13:48
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Re: cleaning company failed handover guarantee and refused to compensate the cost

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I pay the money around 1 month before the cleaning (need to make an appointment with the company).

And after the handover, I waited for the housing admin for the formal reply...

Almost not enough time to make it done within 1 month...
Lets see what they say, if you explain this to them they might be generous.
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  #49  
Old 21.10.2021, 14:33
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Re: cleaning company failed handover guarantee and refused to compensate the cost

Additional reply from MOVU:

---
Leider muss ich Ihnen mitteilen, dass wir hier bei Movu nichts mehr für Sie tun können.

Wie schon mehrmals erwähnt, ist der Vertrag zwischen Ihnen und der Reinigungsfirma. Und Ihnen bleibt nur noch die Möglichkeit rechtliche Schritte einzuleiten.

Ich bitte Sie hiermit um Kentnissnahme.

---

One thing I'm curious: I paid MOVU, but my contract is with the cleaning company?
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  #50  
Old 21.10.2021, 16:33
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Re: cleaning company failed handover guarantee and refused to compensate the cost

I had a similar issue with a cleaning company from movu. My post is somewhere on here. I cant offer further advice other than what has already been provided. But going forward I decided not to choose the cheapest two cleaning companies movu comes up with.
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  #51  
Old 21.10.2021, 16:53
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Re: cleaning company failed handover guarantee and refused to compensate the cost

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One thing I'm curious: I paid MOVU, but my contract is with the cleaning company?
The MOVU AGBs:
https://www.movu.ch/de/bedingungen/
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  #52  
Old 21.10.2021, 17:32
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Re: cleaning company failed handover guarantee and refused to compensate the cost

From these MOVU Terms and Conditions, it is quite clear that they more or less only provide a link to removal companies that agree to work with them. The actual contract remains between the ‘mover’ and the removal / cleaning company - no question.

So any form of legal dispute has to follow directly with the removal / cleaning company - you can leave MOVU out of the equation OP if you really decide to go that way.

Wow - an expensive decision potentially if the OP really wants to go that way at average lawyer fees of around 350.- to 750.- per hour (or more).

Also have had legal insurance since about 30 years, but never used it (yet) due to all the hassle of determining whether you have a claimable case and whether the stress in the end is worth the fight.
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  #53  
Old 22.10.2021, 10:13
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Re: cleaning company failed handover guarantee and refused to compensate the cost

Based on the collective help here, I guess if I don't want to go to the court, the only thing I can do is to just accept it...
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  #54  
Old 22.10.2021, 10:26
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Re: cleaning company failed handover guarantee and refused to compensate the cost

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Based on the collective help here, I guess if I don't want to go to the court, the only thing I can do is to just accept it...
Correct (sadly).
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  #55  
Old 22.10.2021, 10:45
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Re: cleaning company failed handover guarantee and refused to compensate the cost

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Based on the collective help here, I guess if I don't want to go to the court, the only thing I can do is to just accept it...
Well I think you can do a few letters and claims first. Like write a registered letter to the company and tell them you will initiate betreibung against them unless they refund the full amount. Perhaps they will suggest a mid way or so.
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  #56  
Old 25.10.2021, 17:16
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Re: cleaning company failed handover guarantee and refused to compensate the cost

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Well I think you can do a few letters and claims first. Like write a registered letter to the company and tell them you will initiate betreibung against them unless they refund the full amount. Perhaps they will suggest a mid way or so.
They still say they can only refund 150 CHF.-.

I guess I'll take it if there aren't other ways around.
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  #57  
Old 25.10.2021, 17:38
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Re: cleaning company failed handover guarantee and refused to compensate the cost

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They still say they can only refund 150 CHF.-.

I guess I'll take it if there aren't other ways around.
Without hesitation, registered letter and if they don't refund in full make a claim against them then go to the Betreibungampt and make a claim there against them. You could also add MOVU to the claim no mater their terms. There will be a reconciliation hearing and if they still refuse to pay you can then decide if you want to go against them in the court - but be advised by the judge at the hearing as to whether you have a claim or not.

Finally, if you paid by Credit Card, raise a dispute with them.
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  #58  
Old 27.10.2021, 11:01
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Re: cleaning company failed handover guarantee and refused to compensate the cost

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Without hesitation, registered letter and if they don't refund in full make a claim against them then go to the Betreibungampt and make a claim there against them. You could also add MOVU to the claim no mater their terms. There will be a reconciliation hearing and if they still refuse to pay you can then decide if you want to go against them in the court - but be advised by the judge at the hearing as to whether you have a claim or not.

Finally, if you paid by Credit Card, raise a dispute with them.
Thank you.

For "Betreibungampt" I have 3 questions:
1. Is this a process only "by document"? And how much time / effort will I cost?
2. Following 1. If I need to present in person, since I don't speak German, will that be a problem?
3. Will it have other effects on my later application for housing?

I can bear the loss if the process is very effort-demanding.
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Old 27.10.2021, 11:28
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Re: cleaning company failed handover guarantee and refused to compensate the cost

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That is NOT the only downside to getting a Betreibung. It can seriously affect your applications for housing, jobs, credit cards etc - please don't spread such potentially harmful misinformation.
You are correct. Betreibung plays a very big role in your day to day life here in Switzerland.The above points you mentioned above are true if you think of living peaceful here.
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Old 28.10.2021, 00:13
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Re: cleaning company failed handover guarantee and refused to compensate the cost

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Thank you.

For "Betreibungampt" I have 3 questions:
1. Is this a process only "by document"? And how much time / effort will I cost?
2. Following 1. If I need to present in person, since I don't speak German, will that be a problem?
3. Will it have other effects on my later application for housing?

I can bear the loss if the process is very effort-demanding.
If it's you going against them, it will have no effect.
If they go against you, you can defend yourself and make a counter claim. the only point it goes against you is if you have to pay after it goes to court, and you fail to do so. As long as you follow all the legal steps it will not affect your credit rating.

I've been both at the receiving end (defending myself) and going against someone on several occasions. Now I use a lawyer but when I didn't I found the court very helpful and accepted my testimony in English. However that is not necessarily the case everywhere so maybe ask a friend if they would accompany you to translate.
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