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Old 11.10.2021, 10:40
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cleaning company failed handover guarantee and refused to compensate the cost

OK, I need help, really.

What happened.

I moved out of my original apartment, and used MOVU.ch to find a cleaning company to do the cleaning with a "handover guarantee", and paid 800 CHF-.

They came and clean the apartment (but not very professional even in my eyes) and the housing admin came to check -- they were not satisfied and refused to accept the apartment.

After communicating with the cleaning company, the admin agrees on another check later in the same day while giving the cleaning team time to do additional cleaning. And the second check failed again...

The cleaning company asked for another clean on the second day, but the admin refused as they need to hand the apartment to the next tenant and guarantee cleanness, so the admin hired a different company to do the cleaning, and the bill is... of course... on me. Another 800 CHF.-

What I've tried
I tried to communicate with the admin, and since the bill is not decided on them, they only agreed to help write an email stating what happened.

I tried to negotiate with the cleaning company, and their excuse is "we have the right to do another cleaning on the second day, but you didn't allow it, so the handover guarantee is not guaranteed and we can only compensate 150 CHF-".

What should I do now
As a PhD student, I have to say the number is not neglected, and now I've paid 1600 CHF.- for cleaning...
Is there any legal authority that I can use for this without costing much effort?
I don't want to pay too much of my time and effort because my work is quite busy...
So if there really isn't any means to easily resolve this and I have to take the lost, I will do.
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Old 11.10.2021, 10:45
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Re: cleaning company failed handover guarantee and refused to compensate the cost

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Is there any legal authority that I can use for this without costing much effort?
I don't want to pay too much of my time and effort because my work is quite busy...
So if there really isn't any means to easily resolve this and I have to take the lost, I will do.
Well, what do the cleaning company's terms and conditions say about the 'handover guarantee'? Do you have a link to their website?
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Old 11.10.2021, 11:29
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Re: cleaning company failed handover guarantee and refused to compensate the cost

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Well, what do the cleaning company's terms and conditions say about the 'handover guarantee'? Do you have a link to their website?
The document I received only stated "handover guarantee" and no "second day". That is the arguing point... I think the admin already gave them another chance, while they claim they deserve another cleaning on the second day.

The company address is:

https://helvetia-umzug.com
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Old 11.10.2021, 11:31
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Re: cleaning company failed handover guarantee and refused to compensate the cost

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The document I received only stated "handover guarantee" and no "second day". That is the arguing point... I think the admin already gave them another chance, while they claim they deserve another cleaning on the second day.

The company address is:

https://helvetia-umzug.com
It sounds like they failed to deliver. How did you pay them, by credit card?
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Old 11.10.2021, 11:59
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Re: cleaning company failed handover guarantee and refused to compensate the cost

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It sounds like they failed to deliver. How did you pay them, by credit card?
Yes.
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Old 11.10.2021, 12:08
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Re: cleaning company failed handover guarantee and refused to compensate the cost

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Yes.
Then you could write a letter informing them that they have failed to delivers on their promised handover guarantee on the day of handover, and that you will be calling your bank to issue a chargeback on your credit card until this dispute is resolved.

However, if you think that this is a "no effort" situation then you may be fooling yourself, because it may lead to some lengthy correspondence, and dealing with threats of Betreibungs etc from their side, while you find a solution.

it all depends how much the principle, and the money, are worth to you. Effort costs nothing more than some of your free time.
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cleaning agency, handover cleaning, legal advice




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