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| UPDATE for those curious: It’s been around a month since they first sent me the noise complaint letter.
In that time, I’ve sent them a registered letter explaining how I’ve spoken to all my neighbours on my floor level and they don’t hear any noise coming from my flat. I specifically wrote all the names of the neighbours and their contact details in my response letter (the neighbours all offered to personally vouch for me). I’ve asked the rental agency for further instructions and offered for them to pass my cellphone number to anyone who who hears “immense noise”.
In the same letter, I also very kindly pointed out some things that they offered to fix in the autumn and still haven’t (paper trail dating back to early September, and another reminder I sent in November and December which went ignored). Some of the things are quite serious - one of the heating batteries doesn’t work in a room, which makes it very cold in the winter time.
They got around to finally responding to me this week but they completely ignored anything to do with the noise complaint. They only responded with a few sentences by asking to resend them the documents about the issues they promised to fix (paperwork they already have).
At this point I’m quite frustrated with the rental agency. | |
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I would send them an email regarding
only the noise complaint (as once stated in a post before).
https://www.englishforum.ch/3450021-post4.html
I‘ve re-solved mine in the meantime and now live in absolute peace
.
Otherwise a registered letter regarding all the issues in a new building will be filed along with „all guarantee work to be carried out in the next 10 years“. Talking from experience.
Only the noise complaint is probably within the terms of your rental contract, and that needs to be addressed. Immediately. No registered letter required as a first step.
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