Conforama customer care people do not know english. it is suffering me very much We bought a table but it was broken in some place.

And why should they speak it? It's Switzerland and English isn't a national language. I can't move to Indonesia and expect them to speak German either - same principle.

Learn the language or have someone call them who speaks the local language - problem solved.

I think conforama is cheap but bad quality
With Ikea you know what you get
Interio is the best

I have bought a table in Conforama and have no problem with it. The price and the quality are both good. However, that's the only thing I could buy in Conforama. I don't like the style of their products.

So we just moved into a new apartment with just our suitcases. We placed a big order (sofa, dining table, bed, wardrobe, shelves, study tables and chairs etc.) on Conforama. I browsed their website for a while before heading to the store to actually look at the products and ordered there. The quality is not bad and the prices very reasonable (in comparison to Ikea). Just make sure that you don't pick up the cheapest possible things in any category.

Assembly of all products took a while but the instructions were straightforward. However, in retrospect, I would prefer paying someone to do the assembly as it is quite a labour-intensive job.

I have one question though. The shoe cabinet seems to be missing few screws. From the design, I can see that these are non-standard parts which I cannot buy at OBI or other similar place. Does anyone know if these people supply replacement parts? I don't speak any French and the store is very far from my home, so I just want to take some suggestions from people here before heading to the store to find out.

Conforma is inconsistent. Most of it is crap and looks like crap too, they seem to be stuck in the 90s for some reason. But - you can get lucky and find good stuff too, I bought a nice bookshelf for basically nothing and is noticeable of higher quality than IKEA.

They do have good wooden tables though... they come from UK

Chairs are reasonable too.

I bought a white,feathery,Christmas tree from them last week. They said they will look in the lager but only if im really really sure that i want it (like im annoying them for wanting to buy something, maybe because my german is so bad). I have been eyeing it for some time and was pretty sure so i said ok, please look in the lager.


I had to wait around 30 minutes for them to find this item, going up and down the stairs, calling other staff to help. Eventually, we agreed that i will buy the one on Display (i really wanted it) but at the last Minute, i looked around and i myself found where these were stacked, on a tight Corner just near the display. They were laughing about it but i was just annoyed.

I have one item from Conforama (Moby drawers) and I think they look great. The build quality is not as good as my other IKEA items but it still looks good as new a year later. If you have kids/pets or are rough with the conformarma stuff it feels like it might damage easier, but if it just sits there and its treated well then its ok for its purpose. You get what you pay for I guess...

OK, have to add my 2 rappen's worth here.

We went to Conforama in Spreitenbach on Saturday; first time we'd noticed that it had changed from Fly.

First — we walked through and, by chance, found some small decoration items. We thus needed a basket and asked the close-by sales assistant if there were any close by, so we could deposit our items in. "No, they are all back at the entrance." was the reply. We did not go back to the entrance to get one (we were half way through the shop), instead we carried our items through the shop. Come on, surely, it's now standard practice to place shopping baskets at strategic locations, so that you can pick one up to put your things in [that you never intended to buy in the first place] — and then possibly also buy other things [that you don't really need].

Second — we reach the cash desk. Saturday morning, only one till is open, and the operator is on the phone (always a bad sign). There's another colleague next to her flapping on about something (no idea what the flapping was about, but seemed like the world was going to cave in). She wanted to deal with the now-growing line of customers. She gives him back the phone, but this doesn't resolve the flapping. Now she has decided that he has priority over the customers. More discussion takes place and she rummages around for a form behind the till for Mr. Flap, but this still does not resolve his flapping and she takes the phone again. At this point, she says to the front-runners of the now-lengthy line that she must dash off and will be back in a minute — WTF!

So, we angrily left our stuff at the till and walked out, saying that we weren't prepared to wait all day. As we escalated up the escalators towards sanity, I looked behind me and saw her dashing to another area of the shop with a form in her had, with Mr. Flap, flapping behind. The other tills were still unoccupied.

Conclusion? That was our first and last time in that shop.

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- Thanks
Chris

I have just purchase a nice new (rather expensive) TV from Conforama, only to get it home and find a lovely big crack in the screen. I took it straight back to them only to be told that there was nothing they could do and it was something I would need to deal with through my home insurance, to say I'm not a happy bunny is an understatement. Apparently, we should have checked the TV while still in the warehouse

Shall not be buying from Conforama again!

Sorry to here your pain.

Welcome to the forum.

Did you pay via credit card? If so and you really treated the TV carefully on the way home and don't thin you damaged it, then report the situation to your provider and attempt a charge back.

Failing that, don't CC companies provide insurance on transactions?

Unfortunately paid by debit card, have been told by bank to call back on Monday but they do not think there is much they can do.

Iirc isn't there a obligatory 2 year guarantee on electrical products in Switzerland? If so, take it back to them again and insist on a repair or replacement. The product is not "fit for purpose".

They can't prove the crack on the tv was there before they bought it. It could have been there or it could have been while they transported it home that they broke it. That's why they should have open the box first.

We bought many things of their high end quality products from Comforama and never been disappointed. Expecting a solid table by Wednesday actually.

Us too. We got a TV from them some years ago. And my current (now faded) dinner service came from Conforama too.

Oh come on, no-one opens and unpacks an entire TV when in the actual shop, regardless of what the store say they "should" have done. They are just hiding behind that policy.

Saying stuff like "I have bought quality products from them" means nothing, because the point is how the company deals with after sales support issues when you have them, and from what I've seen and read Conforama do not have a good reputation in that respect.