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  #21  
Old 03.03.2010, 19:47
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Re: Livit AG - Your opinions please?

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Thanks lost_inbroad

Actually I did a search in EF before posting this thread. But then some how missed this thread.

Now really worried, how to sort out things and deal with agencies
....it isn't hard. Most Efers are probably jsut too drunk from the weekend. You call the agency, set up an appointment for the wanted apt. and go attend previous mentioned appointment. In the event of you (or your significant other) liking the apt. simply fill out the application...and wait for the phone call. If language should be a barrier for you, you could always ask one of the semi drunk EFers who is fluent in German to help you out.

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  #22  
Old 04.03.2010, 21:12
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Re: Livit AG - Your opinions please?

I had bad experience with Livit in Basel. Basically I was sharing a flat with a friend. We were both on the papers. About 6-8 months before we moved out we got a bill. Without going into detail/who's fault it was , the bill was lost and never paid. We never got a reminder. A month later after we moved out they informed the betreibungsamt instead of contacting us directly and we both had the unpaid bill on record at the betreibungsamt.

It didn't really affect us as it wasn't for very much, but the messing around/slight stress could have been avoided if they just contacted us directly. I did call them, but at the time my German was terrible and our contact, a German lady named Sylvia Elsner was being unhelpful (to put it politely).
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  #23  
Old 05.04.2010, 11:22
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Re: Livit AG - Your opinions please?

I'm reviving this thread to give an update on our final handover of our Livit apartment in Basel.

In a word, they were horrible.

The day I was moving everything to the UK - two days before the handover was to occur - the hauswart, a representative from Livit and the handyman for Livit came by to do a look at the apartment. They called my husband the day before this to arrange it and he told them to call me to see if it was ok. They never called me, so I figured they gave up on the idea. Instead they just showed up and wanted entry. I told them no, I was in the middle of gathering up the cats to move everything to the UK, the apartment still had things in it and needed to be cleaned. They were nasty about it all, and stormed off.

An inspection before the normal inspection? I don't think so.

The day of the handover, I was gone as I'd already taken our stuff to the UK, so it was just my husband at the handover. They had six people there, including a cleaning lady from Livit who gave her opinion on the cleanliness of the apartment (which was professionally cleaned, and done well!) - she complained that the double glazed windows were not taken apart and cleaned inside (between the glass), and other similar things. They claimed it was not clean enough - picking on silly things like that. My husband felt bullied by it all, as they were rather aggressive in their statements and actions.

We were not able to get a Mieterverband representative there for the handover - they were not available - but someone did come by the Saturday before, and he didn't feel that it would be as bad as Livit made it out to be.

Bottom line is - I'd never suggest anyone rent from Livit, and should we be back in Switzerland, I'd definitely not rent from them again.
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  #24  
Old 05.04.2010, 17:00
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Re: Livit AG - Your opinions please?

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I'm reviving this thread to give an update on our final handover of our Livit apartment in Basel.

In a word, they were horrible.

The day I was moving everything to the UK - two days before the handover was to occur - the hauswart, a representative from Livit and the handyman for Livit came by to do a look at the apartment. They called my husband the day before this to arrange it and he told them to call me to see if it was ok. They never called me, so I figured they gave up on the idea. Instead they just showed up and wanted entry. I told them no, I was in the middle of gathering up the cats to move everything to the UK, the apartment still had things in it and needed to be cleaned. They were nasty about it all, and stormed off.

An inspection before the normal inspection? I don't think so.

The day of the handover, I was gone as I'd already taken our stuff to the UK, so it was just my husband at the handover. They had six people there, including a cleaning lady from Livit who gave her opinion on the cleanliness of the apartment (which was professionally cleaned, and done well!) - she complained that the double glazed windows were not taken apart and cleaned inside (between the glass), and other similar things. They claimed it was not clean enough - picking on silly things like that. My husband felt bullied by it all, as they were rather aggressive in their statements and actions.

We were not able to get a Mieterverband representative there for the handover - they were not available - but someone did come by the Saturday before, and he didn't feel that it would be as bad as Livit made it out to be.

Bottom line is - I'd never suggest anyone rent from Livit, and should we be back in Switzerland, I'd definitely not rent from them again.
Sorry to hear you had a bad experience. Livit was probably most annoyed that they didn't get to do their visit before the official inspection. This is a real hassle but often they want to do this in the case where there is a new tenant moving in immediately and they want to be able to arrange for any necessary repairs to begin as soon as the keys are handed back. That's generally the reason for it.

As for the cleaning, most cleaning companies offer a guarantee and they should have someone present during the handover to ensure that the cleaning is satisfactory for the landlord. I have never heard of taking apart the double glazed windows. Only a window company would have the expertise to do this properly but theoretically nothing should get inside the glass. If it does, the window should be checked.

Many agencies will bully the tenants which is why you need someone there on your behalf, particularly someone from the cleaning company. So how much of your deposit did they decide to keep, if anything? At the end of the day, that is what matters to most tenants.
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  #25  
Old 05.04.2010, 18:17
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Re: Livit AG - Your opinions please?

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I have never heard of taking apart the double glazed windows. Only a window company would have the expertise to do this properly but theoretically nothing should get inside the glass.
Perhaps they were the sort of windows we had in the Aargau.They look like double glazing but you can see about four to six screws at intervals round the frame. The window is actually made up of two parts screwed together. And verily, they do need taking apart from time to time when you enjoy the fun of cleaning four sides per window and you only ever see the little mark in the middle of one of the inside surfaces when you have screwed the whole thing back together again.

Sorry things went badly with the take-over. We rented from Livit in the Aargau and they were, with the exception of a little battle (which we won) about mould, fine. But this was a long time ago and things are probably stricter now.
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Old 05.04.2010, 18:21
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Re: Livit AG - Your opinions please?

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The previous tenant had to be present and gave me the keys when I moved in. I had to check whether the apt was cleaned properly and give the lady from the agency the ok. She then told the previous tenant that he will get his deposit back...lol, thought that was funny.
This happened to me too. Maybe it is a swiss thing. My block is owned by Schaeppi. It all happened in such a blur.

Last edited by Longbyt; 05.04.2010 at 18:35. Reason: Put the quote together!
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  #27  
Old 05.04.2010, 18:34
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Re: Livit AG - Your opinions please?

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Sorry to hear you had a bad experience. Livit was probably most annoyed that they didn't get to do their visit before the official inspection. This is a real hassle but often they want to do this in the case where there is a new tenant moving in immediately and they want to be able to arrange for any necessary repairs to begin as soon as the keys are handed back. That's generally the reason for it.

As for the cleaning, most cleaning companies offer a guarantee and they should have someone present during the handover to ensure that the cleaning is satisfactory for the landlord. I have never heard of taking apart the double glazed windows. Only a window company would have the expertise to do this properly but theoretically nothing should get inside the glass. If it does, the window should be checked.

Many agencies will bully the tenants which is why you need someone there on your behalf, particularly someone from the cleaning company. So how much of your deposit did they decide to keep, if anything? At the end of the day, that is what matters to most tenants.
The Livit person was very upset about not being able to come in early, and the tenant was moving in the day after the handover - so I do understand their desire, but their timing was not at all good. We had literally just loaded up the van and I was in the process of trying to get the cats into their carriers and ready for a two day drive - the doorbell rang with them and scared the scaredy-cat of our two, and stressed the poor boy out even more (I had to then run around and try to find him in the apartment). Not to mention that my husband told them he had no idea if then was good and Livit should call me - something they neglected to do.

There was no real issue with the cleaner, I know the person and know he did an outstanding job. It was Livit and the new tenant being problematic on purpose, from what we could see. Had there been a real issue with the cleaning, yes, our cleaner would have come back, but honestly there was no reason to, particularly as they didn't charge anything for cleaning done "improperly", as they "let us off" (their words) on that.

We've been charged a bit over 1k, which we're submitting to our insurance and to the MV, as we also have their insurance to cover the excess on our regular insurance. They had it up to almost 2k, and then cut stuff off to "be nice" (again, their words).

The windows they felt should have been cleaned inside were facing a busy four lane bus/truck road, so it is quite possible that they were dirty inside...
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Old 05.04.2010, 18:37
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Re: Livit AG - Your opinions please?

Deutschmaad, if you shorten a quote to leave only the bit of text you want, you have to remember to leave all the funny bits inside the square brackets at the beginning and at the end too. That's how the programme knows it's a quote.
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  #29  
Old 05.04.2010, 18:48
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Re: Livit AG - Your opinions please?

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Perhaps they were the sort of windows we had in the Aargau.They look like double glazing but you can see about four to six screws at intervals round the frame. The window is actually made up of two parts screwed together. And verily, they do need taking apart from time to time when you enjoy the fun of cleaning four sides per window and you only ever see the little mark in the middle of one of the inside surfaces when you have screwed the whole thing back together again.

Sorry things went badly with the take-over. We rented from Livit in the Aargau and they were, with the exception of a little battle (which we won) about mould, fine. But this was a long time ago and things are probably stricter now.
Now that you say that, I remember there were screws along the inside of the window, but I never, ever would have dreamed of taking them apart!

When we moved it, they were completely different (nearly 7 years ago). Very laid back, no issues, and I remember moving in and the kitchen drawers and cabinets were not clean and needed to be wiped down when I went to put things into them.

We're both just so glad to be free of Livit now
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  #30  
Old 05.04.2010, 18:52
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Re: Livit AG - Your opinions please?

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Now that you say that, I remember there were screws along the inside of the window, but I never, ever would have dreamed of taking them apart!
...Ah, my dear, if you'd lived here as long as I have... If it has screws, you undo them. The two parts of the window then swing apart, still hanging on the hinges and you can get to the middle to clean 'the insides' of the panes. (Mind you, undoing all the screws I can see is often my downfall. Putting everything back together afterwards is Mr L's domain. I always seem to have a few bits left over when I've finished jobs)

Last edited by Longbyt; 05.04.2010 at 19:08. Reason: 'improved clarity' I think!?!
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  #31  
Old 06.04.2010, 11:34
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Re: Livit AG - Your opinions please?

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We're both just so glad to be free of Livit now
My fear grows day by day. I have only 25 more days to leave this apartment. Though not belongs to any AG (direct house owner dealing), I am still worried thinking about handling the Swiss way of inspection

The tension is more as didn't get any apt finalized so far for our move in Zurich in June
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  #32  
Old 06.04.2010, 11:42
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Re: Livit AG - Your opinions please?

Livit is the subsidiary of a very large insurer Swiss Life. Livit manages the apartment blocks that Swiss Life and other large institutions own. Livit aims to maximize revenue for the investors.

I think Livit is business like. They are not agents who claim to help apartment seekers but rip them off.
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  #33  
Old 06.04.2010, 11:45
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Re: Livit AG - Your opinions please?

We have rented through Livit the place where we are now, and apart for the extortionate 3 times x rent deposit () we haven't had the slightlest problem with them so far.

we are just about to give our 3 month notice to quit ... I'll keep you guys posted.

BTW, I don't work for Livit and I have no reason to blow their trumpet...

Last edited by walterguariento; 06.04.2010 at 11:53. Reason: legal disclaimer :)
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  #34  
Old 06.04.2010, 11:48
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Re: Livit AG - Your opinions please?

fyi, regarding Livit, they are owned by Swiss Life and you can read about our ordeal with them here:

http://www.jardincity.ch

We made the papers again over the weekend...

http://www.lematin.ch/actu/suisse/pu...deloger-257391

(google chrome has a nice translate feature for non-french speakers)
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  #35  
Old 07.04.2010, 11:37
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Re: Livit AG - Your opinions please?

I rent my current place through Livit and I think it comes down to the person who deals with your object. Mine is a nice lady, the flat is super-cheap for the size and location and they were very easy going with handover of the keys (Livit Lady, pre-tenant, Hauswart and me were present).

The only thing they made a mistake with in the first month was the rent which they debited twice. The lady apologized, I got my money back and changed to paper bills which works well.

Just take it all with a pinch of salt, I think in a forum like this you will ALWAYS get more of the few horror stories than the thousands of easy/good ones.
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  #36  
Old 07.04.2010, 13:53
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Re: Livit AG - Your opinions please?

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I rent my current place through Livit and I think it comes down to the person who deals with your object. Mine is a nice lady, the flat is super-cheap for the size and location and they were very easy going with handover of the keys (Livit Lady, pre-tenant, Hauswart and me were present).

The only thing they made a mistake with in the first month was the rent which they debited twice. The lady apologized, I got my money back and changed to paper bills which works well.

Just take it all with a pinch of salt, I think in a forum like this you will ALWAYS get more of the few horror stories than the thousands of easy/good ones.
That was just like our move-in experience. I hope your move out isn't like ours was!
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  #37  
Old 07.04.2010, 14:06
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Re: Livit AG - Your opinions please?

Livit was an absolute nightmare on our moveout.

My ceiling was very, very high as my apartment was a loft. If you take a broom and hold it high in the air and jump as high as you can, you still
cannot touch the ceiling.

Anyways, there was a small spider web way,way out of reach. They
wanted to charge me 1000CHF to remove it. I asked how I was supposed
to get to it. That was our problem.
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  #38  
Old 07.04.2010, 14:18
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Re: Livit AG - Your opinions please?

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That was just like our move-in experience. I hope your move out isn't like ours was!
indeed move in and move out are two different games.
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Old 07.04.2010, 14:59
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Re: Livit AG - Your opinions please?

Livit was nice & easy to deal with when we moved in. Hauswart always available, pleasant, friendly, etc.

Once we signed and paid the deposit, attitude changed a bit. Service sucked, when things (water, heating) broke down multiple times, it took a long to time to get them fixed, and in typical Swiss fashion, no apology, remorse, anything.

I was glad when I finally handed the key back. Never again.

LIVT made me livid.
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Old 07.04.2010, 15:46
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Re: Livit AG - Your opinions please?

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Livit was an absolute nightmare on our moveout.

My ceiling was very, very high as my apartment was a loft. If you take a broom and hold it high in the air and jump as high as you can, you still
cannot touch the ceiling.

Anyways, there was a small spider web way,way out of reach. They
wanted to charge me 1000CHF to remove it. I asked how I was supposed
to get to it. That was our problem.
1000 CHF for a spider web removal

How about sucking it with a powerful vaccum cleaner? I mean the spider (and not the person who charged you)
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