Hi, I arrive in ZH end october and applied for basic health insurance through Assura about a week ago.

nothing received yet - and the powers that be are chasing for copy documents.... (i admit i did leave it a bit late but was away on business for a few weeks and also thought i'd have 3 months - ie till end Jan - to sort it out).

Assura's website is somewhat lacking in phone numbers (wonder why they are cheaper...) and i'm not sure how patient the insurance inspectors will be or how long the policy might actually take to reach me....

any thoughts gratefully received!

You do have 3 months, but fees will be back dated to the date of arrival, by calendar month! We know, as we moved on the 28th of March, but had to pay for the full month. So if at all poss, move at the beginning of a month!

Assura's number is 0041327566565

oh....!

so for insurance purposes i've been here since the 1st october - not the 25th... not quite what i was hoping to hear but probably as well to know!

many thanks for the info and the number (sorry, too new to have a thanks button at the mo).

any idea how long Assura might take to get some kind of gemeinde-friendly paperwork to me?

You might even stop the Gemeinde breathing down your neck if you simply tell them who your insurer is....they just need that info to put onto their forms - you might even be able to phone Assura and get your customer reference number that way...to put on the form...

Many thanks - i did trying tell the gemeinde the name of the insurer but they said they want copy documentation...

i'll try to get them ref number though - at least they can see i'm trying that way...

was just surprised it could take any time at all for what must basically be a pro forma document to arrive? and worried about sorting asap as i'm soon off on business for a couple of weeks.....