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Old 06.06.2012, 17:28
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Increase in Car Insurance Policy

This year's car insurance policy just came in for payment (Smile direct).
This year (as often) there was a small increase in its price of nearly 5%.
Well my pension has not gone up that much so I thought this time to do what Swiss and Germans do and that is call back on the 0844 number and politely ask why it has gone up. The lady on the other end took the policy number to check for me and came back saying she couldn't really see why it had increased and said she would try recalculating my insurance on a new 'Berechnungsmodel'. This she did with the end result that the same insurance is a couple of percent cheaper.

Conclusion: Don't generally accept increasing prices without asking for a reduction.
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