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Old 08.12.2012, 08:06
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Car accident & insurance claim nightmare

dear EFs,

I need your advice and experience.
Two weeks ago at a red light the car behind me (a porsche cayenne) failed to break and 'stopped' on my car. Being at a trafic light there were cars also stopped in front of me and as I was on my break but the force was great and I bumped the front car. The police came and took statements from all 3 and it was clear to all that the porsche guy was in fault.
Afrer waiting for 2 full weeks for the inspector from the other insurance to look at my car I get some paperwork that states the repair costs are 16k and they fix it if I choose or they pay me 20k and buy the car from me.
This choise was given to me Friday morning with the verbal note to decide till Monday.
In the mean time I am using a car my garage gave me as we are waiting for their inspector.
I feel it's all pretty unfair and wrong
1. I value my car at about 25k and not 20k - how do I go about this? The inspector also claims that since the car is 2006 there is no 'reselling value lost' but definetely is!
2. As soon as I tell them I will not have my car repaired I will have to return the borrowed car to the garage - means not way of moving, taking my child to the kinderkrippe, going to work etc
3. The inspector said that it takes 30 days till the insurance makes a payment - and they don't cover my transport costs for this month.

Do you have similar experience? some help please! any tips?
Thank you all in advance

Last edited by ama; 08.12.2012 at 08:07. Reason: spelling
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Old 08.12.2012, 08:32
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Re: Car accident & insurance claim nightmare

Unless your own insurance cover car rental (my Zurich policy does) you will have to pay for a replacement vehicle.

What does your insurance company say in all this? You seem to have only had contact with the car behind's.

If you feel your car is worth more more tell the insurance company and tell them there will be a whiplash claim coming with a serious loss of earnings claim that might put a fire under them.

As a general rule insurance companies will do their best to reduce claims and pay out as little as possible - so make a fuss - a big fuss...
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Old 08.12.2012, 10:06
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Re: Car accident & insurance claim nightmare

Do you have traffic legal insurance? If you do, you might like to use that.

In principle, if you suffer financial loss, then it is the cayenne driver's insurance company that must cover that. However, you may have to make a legal claim against them to make them cough up. Note also that you can't be profligate.

When my car was rear-ended, the other driver's insurance paid for the hire car. They wouldn't pay for the damage waiver though. (They tried to fob me off with a Polo, but I pointed out that I have three children, and the car that was damaged was a VW Passat, so I needed at least a Golf.)

1. I value my car at about 25k and not 20k - how do I go about this? The inspector also claims that since the car is 2006 there is no 'reselling value lost' but definetely is! You'll have to get a quote from a number of traders, and perhaps some on-line private sales. You'll be hard pushed to get more than 20K. That's probably the book value.

For 2 and 3 - I think you're on a hiding to nothing. The 20K will be in full and final settlement. If you want more, then you must demand it.

Do not, however, be hurried. If you need more time - tell them that you need more time, with reasons. Don't be bullied.
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Old 08.12.2012, 10:24
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Re: Car accident & insurance claim nightmare

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Unless your own insurance cover car rental (my Zurich policy does) you will have to pay for a replacement vehicle.

What does your insurance company say in all this? You seem to have only had contact with the car behind's.

If you feel your car is worth more more tell the insurance company and tell them there will be a whiplash claim coming with a serious loss of earnings claim that might put a fire under them.

As a general rule insurance companies will do their best to reduce claims and pay out as little as possible - so make a fuss - a big fuss...
Whiplash & loss of earnings, will be paid by accident insurance from work.

Of course if anything here goes to court, don't expect a payout for 6 months! 6 weeks after an accident seems pretty quick relative to other countries.

Last edited by fatmanfilms; 08.12.2012 at 10:37. Reason: Going to court
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Old 08.12.2012, 10:56
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Re: Car accident & insurance claim nightmare

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dear EFs,

1. I value my car at about 25k and not 20k - how do I go about this? The inspector also claims that since the car is 2006 there is no 'reselling value lost' but definetely is!

Thank you all in advance
This is typical in many countries the value of a car for insurance versus the value the owner may think its worth is often a percentage. Insurance is meant to be able to releive the pain not fully pay for the entire replacement. Unless off course you have a replacement value clause included and even then it will depend since what they are replacing may be replacement for new versus replacement for an equivalent conditioned car. Chancesare you have th later and your car is old enough to now only be worth 20k

Hope this helps explain however this is fairly standard approach and as I state it really depends on what sort of replacement insurance you have.
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Old 10.12.2012, 17:42
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Re: Car accident & insurance claim nightmare

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dear EFs,

1. I value my car at about 25k and not 20k - how do I go about this?
You can check the cars value at Eurotax (Cost CHF 11). Also keep in mind that there is a difference in the cars value as sold to a dealer, as sold to a private person, and as advertised by a dealer. Sorted by increasing price.
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Old 10.12.2012, 17:50
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Re: Car accident & insurance claim nightmare

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...Hope this helps explain however this is fairly standard approach and as I state it really depends on what sort of replacement insurance you have.
If you are claiming off someone else's insurance, then surely your own insurance terms are irrelevant?

However, you may have to sue to get the full replacement value of your loss. The court may well view that the book price is the full replacement value, even if the private sale price would be higher.
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Old 10.12.2012, 18:25
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My experience of Swiss insurers is they pay out on the high side.
How much was this car new ? Above 65k or not?
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Old 10.12.2012, 18:28
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Re: Car accident & insurance claim nightmare

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My experience of Swiss insurers is they pay out on the high side.
My experience as well.

Daughter's 50cc bike got stolen last year, insurance paid out nearly twice what I expected.

Tom

Last edited by st2lemans; 10.12.2012 at 19:50.
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Old 10.12.2012, 18:56
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Re: Car accident & insurance claim nightmare

Phone YOUR insurance company, give them the details, tell them that they work for you, after all you pay them every year then get them to sort it out! Insurance companies start dribbling with the prospect that they can get money from another insurer.

We once had to claim against another and they started throwing problems at us. The above advice was then given to us by someone. Put into practice it became end of problem! All bills etc. were met in full!

Good Luck

GREG
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Old 10.12.2012, 23:21
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Re: Car accident & insurance claim nightmare

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My experience of Swiss insurers is they pay out on the high side.
How much was this car new ? Above 65k or not?
was 68k and change
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Old 11.12.2012, 07:49
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Re: Car accident & insurance claim nightmare

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was 68k and change
You might get a little more depending on the car, I would expect an insurance payout of about 1/3 of new price.
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Old 11.12.2012, 14:50
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Re: Car accident & insurance claim nightmare

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was 68k and change
The insurance company should at least pay as much as the cars Eurotax value. Did you check it? The Eurotax value is based on market research and observation.

But the actual situation may be different. Your car may have options that are not reflected in the Eurotax value. Or the insurance company did not know all options or did make a mistake. It is also possible that the Eurotax value does not reflect the real market. In either case you will have to do your own market research. The insurance company does not care for how much you could have sold your car. It looks at how much you have to pay to get the same car model/year/options/condition now.
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