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  #21  
Old 17.10.2016, 18:27
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Re: Visana - Any good/bad experiences?

Visana is expensive.

Tom
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  #22  
Old 17.10.2016, 18:50
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Re: Visana - Any good/bad experiences?

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Visana is expensive.

Tom
Apparently it's less than Viva care, one of its subsidiaries. I guess service is more an issue for me.
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  #23  
Old 17.10.2016, 19:32
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Re: Visana - Any good/bad experiences?

You can have the standard model with free doctor choice from a number of companies (not just assura) for less than their cheapest telmed offer. Why are you still even considering staying with them?
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  #24  
Old 17.10.2016, 19:35
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Re: Visana - Any good/bad experiences?

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Apparently it's less than Viva care, one of its subsidiaries. I guess service is more an issue for me.
Basic insurance is basic insurance, they don't give any more than anyone else.

My wife has Visana, but that will be changing as she can get basic + sup from Swica for about that same as basic from Visana!

Tom
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  #25  
Old 17.10.2016, 20:07
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Re: Visana - Any good/bad experiences?

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Basic insurance is basic insurance, they don't give any more than anyone else.

My wife has Visana, but that will be changing as she can get basic + sup from Swica for about that same as basic from Visana!

Tom
There are differences in level of service. I have to use a lot of health care and don't really want to deal with reimbursement bs and chasing down people. But I'll see. At any rate, my viva care didn't go up for next year, so visana will be less, if i choose to switch.
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  #26  
Old 17.10.2016, 20:21
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Re: Visana - Any good/bad experiences?

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There are differences in level of service. I have to use a lot of health care and don't really want to deal with reimbursement bs and chasing down people. But I'll see. At any rate, my viva care didn't go up for next year, so visana will be less, if i choose to switch.
Yes, but compared to my insurance, which was far cheaper, I saw no differences.

Tom
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  #27  
Old 17.10.2016, 20:50
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Re: Visana - Any good/bad experiences?

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There are differences in level of service. I have to use a lot of health care and don't really want to deal with reimbursement bs and chasing down people. But I'll see. At any rate, my viva care didn't go up for next year, so visana will be less, if i choose to switch.
For W'thur with minimal deductible SWICA is 2nd and 4th in inexpensiveness. Swica is among the top 3 in pretty much every satisfaction ranking in recent years. Assuming either of these two Swica products suits you you'd save at least 700CHF annually.
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  #28  
Old 17.10.2016, 23:51
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Re: Visana - Any good/bad experiences?

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don't really want to deal with reimbursement bs
Only assura and few other insurers insist on this scheme (tiers garant).

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and chasing down people.
Then I think a standard model is certainly worth considering! You won't have to chase your GP or ask phone doctor for a permission to see a real doctor, you can just go to whatever doctor you want
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  #29  
Old 18.10.2016, 00:21
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Re: Visana - Any good/bad experiences?

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Only assura and few other insurers insist on this scheme (tiers garant).


Then I think a standard model is certainly worth considering! You won't have to chase your GP or ask phone doctor for a permission to see a real doctor, you can just go to whatever doctor you want
The telmed model where you call, but where the advice is optional is just fine. I've had it for the last 9 years, and it's worked well. Inertia is strong - i'm happy with what I have and would rather not switch - especially since next year might be a high usage year again.
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  #30  
Old 18.10.2016, 07:59
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Re: Visana - Any good/bad experiences?

We were with Helsana but then swapped three years ago to SWICA, and haven't looked back. They are not always the cheapest, but our advisor speaks english, they provide our policy and benefits Statements in english, also their benefits overview Comes in english. A nice Bonus is that my employer has a collective Agreement with them, so I get Money of the additional bits. My advisor has now moved to head Office, but still supports me with any question. I could recommend him to anyone
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  #31  
Old 27.10.2016, 22:43
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Re: Visana - Any good/bad experiences?

So we were going to change from viva care to visana, and save about chf 95/month. But then 2 things happened - this thread, and a bad experience with customer service at visana. Actually, a lost reimbursement and going round and round because my German is not good enough and not enough people in Winterthur/zurich speak English. When we lived in Bern, there were more English speakers in customer service.

Anyway, I contacted SWICA, got English speaking and chf 120 month less than VivaCare, and a bit less than Visana.

So thanks!
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  #32  
Old 01.11.2016, 19:45
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Re: Visana - Any good/bad experiences?

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We were with Helsana but then swapped three years ago to SWICA, and haven't looked back. They are not always the cheapest, but our advisor speaks english, they provide our policy and benefits Statements in english, also their benefits overview Comes in english. A nice Bonus is that my employer has a collective Agreement with them, so I get Money of the additional bits. My advisor has now moved to head Office, but still supports me with any question. I could recommend him to anyone
So after 3 years or more, you still can't speak German ?
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  #33  
Old 01.11.2016, 22:13
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Re: Visana - Any good/bad experiences?

We both have C1 in German, so yes we do, but still prefer English for these thing
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  #34  
Old 02.11.2016, 11:59
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Re: Visana - Any good/bad experiences?

we were with Visana for 7years, always had good service ect. but then again we never needed an English customer support.
they are just expensive, esp for a family.

we moved to CSS, for a family of 4, with x3 additional med insurance, flexi hospital care, plus dental for the kids, we still save CHF120 a month
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  #35  
Old 28.11.2016, 16:44
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Re: Visana - Any good/bad experiences?

Hi all,
It's nice to see there are good comments about Visana
My husband and I are about to subscribe with Visana for basic insurance + Komplementar (Alternative medicine), which enable us to use Traditional Chinese Medicine / akupunktur.
Anyone has the experience to go use the alternative treatment? And do they refund the 90% without any problem?
Do you actually need to go to the doctor first before using the alternative treatment? Or is there any restriction on using it?

thank you very much in advance
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  #36  
Old 12.09.2020, 16:06
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Re: Visana - Any good/bad experiences?

Our experience with Visana has been very negative. We are based in Geneva and had been with Visana for only a year, but this year we are changing provider for the whole family.



The agency in Geneva is a complete catastrophe, they don't seem to know their own processes and have customer run back and forth wasting time in administration which is not correct. Furthermore, they seem to have no customer sense, their service is very poor and we really feel they treat us like numbers more than as a valued customers.



I wrote Visana's HQ several times by email and letter to complain about the service at the Geneva agency and no response either.



To me, to avoid, it is a waste of energy and time, there are far better insurances at the same price range.
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