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Old 03.07.2014, 13:39
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Clarification on Car insurance claim process

Hi
I seem to have a very strange feeling about my current claim to my car insurance so thought of asking for advice from the forum.

A month back, I discovered a bad scratch (for lack of a better term ) near the back right door of my car. I do not know how or exactly when that happened so assume that it happened while my car was parked.
Unfortunately I had been travelling quite extensively in the weeks prior to me discovering the scratch ( actually it was my friend who discovered the scratch while getting on)

I have parking damage insurance as part of my claim so called the insurance company who called my to inspect the car. After the inspection, they informed me that I need to lodge a police complaint and they will not proceed with my claim until the police completes their investigation, which might take a couple of months more.

Is this normal? I just feel like I am being made to jump through bureaucratic hoops and at a loss on what to do next.
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Old 03.07.2014, 13:57
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Re: Clarification on Car insurance claim process

Have you had a quote to repair it, might be less than your excess.
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Old 03.07.2014, 14:37
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Re: Clarification on Car insurance claim process

I guess the insurance don't believe it was a parking accident......
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Old 03.07.2014, 22:15
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Re: Clarification on Car insurance claim process

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I guess the insurance don't believe it was a parking accident......
That appears to be so strange.. Any advice on how to handle this?
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Old 03.07.2014, 22:16
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Re: Clarification on Car insurance claim process

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That appears to be so strange.. Any advice on how to handle this?
File the police report.

Tom
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Old 06.07.2014, 23:05
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Re: Clarification on Car insurance claim process

already done and currently waiting..
just a bit frustrated with their burocracy
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Old 07.07.2014, 09:09
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Re: Clarification on Car insurance claim process

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already done and currently waiting..
just a bit frustrated with their burocracy
I expect the insurance companies are more than "a bit frustrated" with getting ripped off all the time on parking damage insurance therefore they now require a police report for damages.

Theoretically this was brought in to reduce the number of spurious claims, whether it works or not is a different matter !
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