I claimed for one of the glass panels of a door in the apartment..
Called up Regie, who gave the details of the carpenter, who in turn provided the quote first and did the work.
I then submitted the invoice to the insurance company who reimbursed the amount, less the franchise of CHF 200, in my case.
The next thing I did for the new insurance contract was to include glass breakage cover of CHF 2000 per year.
Hope this helps...