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Old 21.02.2019, 17:36
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Does Zurich insurance have really no online customer dashboard?

Hi,
I have searched extensively on the Zurich website to find where I can "create an account" and see my policies, make changes, etc.., with no success. One passed by one of their branches and asked an employee about it, and she had no idea as well.

Is it really the case? Absolutely no online customer area? So the only way to have your policy number is to keep the (paper) letters?

Thanks
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Old 21.02.2019, 17:39
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Re: Does Zurich insurance have really no online customer dashboard?

you're lucky they have a website
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Old 23.02.2019, 07:46
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Re: Does Zurich insurance have really no online customer dashboard?

Its true, no online portal. I work for them and asked the same quesion, they have one for UK customers but not for Swiss customers. Infuriating ...
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Old 23.02.2019, 09:41
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Re: Does Zurich insurance have really no online customer dashboard?

Switzerland and customer service do not belong to the same sentence, it's the country's weakness.
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Old 23.02.2019, 10:52
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Re: Does Zurich insurance have really no online customer dashboard?

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Switzerland and customer service do not belong to the same sentence, it's the country's weakness.
Zurich is the only one I have seen without an online portal, and that's exactly why it is surprising. It would be terribly unfair and a very long stretch to generalise this to Switzerland.
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Old 23.02.2019, 14:41
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Re: Does Zurich insurance have really no online customer dashboard?

I dare to add that Assura, which seems to be disliked by everyone here, has a very decent and functional online customer portal.
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