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Old 15.09.2019, 15:58
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Compensation for delayed luggage

I was flying ZRH AMS BOG and when arrived luggage was not there. They Sait didnít make it because of connection, swill arrive day later.

I know there is some compensation scheme to buy necessities until luggage arrives. At airport they mentioned 100 Europe, but donít think thatís true.

And ideas where this can be checked considering first flight was in CH but second from EU

Thanks
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Old 15.09.2019, 16:14
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Re: Compensation for delayed luggage

Normally you buy what you need for a day or so, often you get 50% back on clothing and the full amount on toiletries. Could depend as well on the airline, this is my experience with Star Alliance.Did they give you an overnight bag?
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Old 15.09.2019, 16:14
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Re: Compensation for delayed luggage

Who is "they" and what airline were you flying with?
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Old 15.09.2019, 17:57
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Re: Compensation for delayed luggage

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Normally you buy what you need for a day or so, often you get 50% back on clothing and the full amount on toiletries. Could depend as well on the airline, this is my experience with Star Alliance.Did they give you an overnight bag?
Thanks. No overnight bag unfortunately.
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Old 15.09.2019, 17:58
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Re: Compensation for delayed luggage

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Who is "they" and what airline were you flying with?
I was flying with KLM. THEY - lost luggage desk
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Old 15.09.2019, 18:05
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Re: Compensation for delayed luggage

100 Euros seems pretty generous if your luggage was/is only delayed by a day. Do as roegner suggests - go buy necessities, keep receipts, and file a claim with the airline for the amount you spent.
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Old 15.09.2019, 21:20
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Re: Compensation for delayed luggage

Google is your friend:

https://www.klm.com/travel/ch_en/pre...gage/index.htm
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