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Old 25.06.2012, 13:51
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RBS/Natwest banking system disruption - 6th day.

Oops. Payments not processed, customers unable to get current balances.

http://www.bbc.co.uk/news/business-18575932
http://www.bbc.co.uk/news/business-18577109

Given the scale, I'm quite surprised that it hasn't made global news.
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Old 25.06.2012, 14:11
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Re: RBS/Natwest banking system disruption - 6th day.

Still! Long as it does not interfere with Hester's next big bonus!


http://www.bbc.co.uk/news/uk-16783571

"Robert Peston Business editor, BBC News

It was Labour's decision to put Stephen Hester's bonus to a Commons vote that gave the RBS chief executive no option but to say he would not be taking £963,000 in shares.
As an RBS director put it to me, it would have been a great mistake for the semi-nationalised bank to fight Parliament to preserve rewards for its chief executive seen by many as excessive.
MPs were expected to vote against the bonus payment, and in those circumstances, it was untenable for him to pocket it. Or at least that was the conclusion that Mr Hester reached in conversation with the bank's chairman, Sir Philip Hampton.
That said, RBS's non-executive directors stand by their decision to award Mr Hester 60% of the maximum bonus he could have earned - because they feel he has strengthened the bank, and they argue that Mr Hester is paid less than his peers."


Poor sod!
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Old 25.06.2012, 14:15
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Re: RBS/Natwest banking system disruption - 6th day.

Media kept that quiet because the banks fear customer will realize that their money is more or less "locked", not easily available.
If customers would wake up, they will start to withdraw their money, leading to the bank real failure and bankrupcy*.

*you know the one they would have had if the government did not used billions of public money to save them.


Well, the media also did not report the new banks' terms and conditions
(Non Swiss Bank warning: Especially UK banks).
For example, blocking online banking for non UK resident, limiting the max daily amount to withdraw, etc...

It's all about passive sheep customers and proactive hiding banks trying to cover up their failures and still believing that customers won't notice.
So far, it's true, customers are still under their influence but they slowly waking up.
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Old 25.06.2012, 14:21
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Re: RBS/Natwest banking system disruption - 6th day.

Actually, I think it did make global news - at least, I read about it somewhere other than the BBC (maybe Slashdot?) on Saturday already. There are going to be some heads rolling in the IT department after that one...
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Old 25.06.2012, 14:32
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Re: RBS/Natwest banking system disruption - 6th day.

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Actually, I think it did make global news - at least, I read about it somewhere other than the BBC (maybe Slashdot?) on Saturday already. There are going to be some heads rolling in the IT department after that one...
As usual, although the heads should have rolled on the management side for not being able to ask IT to implement preventive actions, for not compensating customers for their mistakes, and for still having a work despite their many previous failures.

But hey, they are the leaders they are not going to fire themselves, right?
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Old 25.06.2012, 14:53
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Re: RBS/Natwest banking system disruption - 6th day.

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As usual, although the heads should have rolled on the management side for not being able to ask IT to implement preventive actions, for not compensating customers for their mistakes, and for still having a work despite their many previous failures.

But hey, they are the leaders they are not going to fire themselves, right?
It depends. I doubt that RBS doesn't have a standard process in place for patch management, for example. So if it turns out that it wasn't followed then the IT folks should be ready for some pain. If it turns out the process was poorly designed, then IT management is probably in for some hurt. And if the business overruled IT on the need to test before implementation, then yes, the suits should get it.
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Old 25.06.2012, 16:25
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Re: RBS/Natwest banking system disruption - 6th day.

A couple of good articles here:
http://www.theregister.co.uk/2012/06...l_rbs_natwest/
http://www.theregister.co.uk/2012/06...at_went_wrong/

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Old 25.06.2012, 16:40
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Re: RBS/Natwest banking system disruption - 6th day.

Great stuff!
Love the first link!
Pity we can't get the sheepish public to understand that they are being royally f@#%ked over by the politicians in collusion with the bankers.
As it's been since the first shaman rattled his shells.

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Old 25.06.2012, 16:54
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Re: RBS/Natwest banking system disruption - 6th day.

The information I have from an insider is that the failed patch was applied to the live, instead of the staging system.
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Old 25.06.2012, 17:00
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Re: RBS/Natwest banking system disruption - 6th day.

pay peanuts, get monkeys
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Old 25.06.2012, 17:02
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Re: RBS/Natwest banking system disruption - 6th day.

It confirms my opinion that a company outsourcing the IT that runs its core business is akin to someone handing over their frontal lobes to a third party.

All that knowledge about the company's processes encoded in programs... and it's just given away. The fools.
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Old 25.06.2012, 17:03
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Re: RBS/Natwest banking system disruption - 6th day.

Hmmmm. And where stands change management on this?

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The information I have from an insider is that the failed patch was applied to the live, instead of the staging system.
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Old 25.06.2012, 17:09
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Re: RBS/Natwest banking system disruption - 6th day.

anyone who has worked in IT for more then a few years has seen this kind of thing a hundred times before, staff get replaced with contractors (who don't appear as headcount), who in turn get replaced by off shore button pushers, and all the knowledge is lost.

Then everyone ends up running SAP, and the cycle starts again
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Old 25.06.2012, 17:20
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Re: RBS/Natwest banking system disruption - 6th day.

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The information I have from an insider is that the patch was applied to the live, instead of the staging system.
Well they might have been a technical mistake.
So what?

How the managers have handled that?
Will they compensate the customers?
Why they have not made anything to prevent similar issue?
Why they have not communicated properly to the customers?
Why they haven't made a decent "crisis" action so the customer won't suffer from that? (yeah...opening on saturdays, they did something a bit...).

Anyway, whatever they will do now, I still think they should be fired based on their previous mistakes.
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Old 25.06.2012, 17:22
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Re: RBS/Natwest banking system disruption - 6th day.

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Hmmmm. And where stands change management on this?
Outside the tube stations going "Got any spare change?".

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...Then everyone ends up running SAP, and the cycle starts again
Ah - a silver lining!
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Old 26.06.2012, 11:08
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Re: RBS/Natwest banking system disruption - 6th day.

hahahahahahahaha!!




I got an official email from RBS this morning:


To make it easier for our customers experiencing difficulties accessing cash we have made the following arrangements. All our current account customers who have an RBS, NatWest or Mint credit card in good order can now:

* Withdraw up to an additional £100 over their limit on their credit card, with over-limit fees or charges automatically waived or refunded


* For Cash withdrawals on their card, cash advance fees as well as one month's worth of interest on the transaction will be waived or refunded
For all current account customers we will:

*Automatically waive or refund overdraft fees and charges on current accounts for customers who have been impacted


...........................Hilarious!!!.......................

They really take customers for big retards (or they know that the customers are big retards, depends on the point of view)...


Basically the RBS screwed up, charged unfairly customers because their system failed and now they brag how they... are going to remove those unfair charges....

Charges that were created by their automated system (such as overdraft fee when their system was not able to handle money transfert or deposit)...


....

Are people really that stupid?
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Old 26.06.2012, 11:13
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Re: RBS/Natwest banking system disruption - 6th day.

Even better:
"We are making these commitments today and there is no requirement for any customer to take further action to benefit from these changes. "

Haha: "we are changing back the system as it was, not compensating anything, but still pretend we have done something good to you. There is no requirement for any of you stupid people to take further action and change bank or do not trust any bank anymore. We thank you for your kind stupidity and for believing we actually did something for you". Your RoyalBullshitSystem adviser.
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Old 26.06.2012, 11:30
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Re: RBS/Natwest banking system disruption - 6th day.

And with it's usual balanced, unbiased coverage, the Daily Mail reports it's all the Indians fault...

http://www.dailymail.co.uk/news/arti...sed-India.html
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Old 26.06.2012, 11:37
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Re: RBS/Natwest banking system disruption - 6th day.

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Are people really that stupid?

Yes......anyone who banks with RBS is.

cheers
SC
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Old 26.06.2012, 11:39
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Re: RBS/Natwest banking system disruption - 6th day.

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And with it's usual balanced, unbiased coverage, the Daily Mail reports it's all the Indians fault...

http://www.dailymail.co.uk/news/arti...sed-India.html
The title is incomplete. One should read:
Computer system that caused chaos for thousands of Nat West bank customers was being supervised from India after RBS UK managers relocated jobs there because they could make more profit
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