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  #101  
Old 12.04.2017, 10:56
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Re: United Airlines

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Who gives a **** what his past is, does it make any difference as to how he was treated on this occasion?
I agree that the terrible mistreatment and poor policies of United are, and should be the focus of this incident, and no one, regardless of their occupation should have been treated this way.


However, I feel that the fact that he said he was a doctor and claimed he had to get back for an appointment garnered much support, reposts, 'virality' of the story.


If that information wasn't included, I don't think the story would have exploded as big as it did.


Hypothetically speaking, if it was a construction worker, who had consumed a few drinks, yet being totally calm and collected (I know many people who can handle quite a bit of alcohol, and not lose their cool) and refusing to leave their seat when asked to leave the plane---this would be non-story.




But I digress, I think it's good that the story turned out the way it did, hundreds of similar 'non-stories' have now come to light (reddit was a mess!), and at least finally United has to reconsider it's customer service image.


(Plus now I'm gonna drop the Dr line on all my flights :P )
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  #102  
Old 12.04.2017, 10:56
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Re: United Airlines



Tom
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  #103  
Old 12.04.2017, 10:56
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Re: United Airlines

Loved the official statement from the company's boss:

Basically they, the great powerful decision makers, decided to kick one paying customer just because they overbooked, and HO! the terrible customer refused to obey, so the normal procedure of eviction HAD TO be executed... Full force!

I'm not saying that this type of eviction should never be done, I guess if there's a danger or something it could be one of the possible ways of doing that.

But. Here its really for weak reasons, they can kick you just like that and use force and authorities to justify their own overbooking failure?

It's simple. Sue them and don't fly with them anymore. I would not want to be kicked and ganged upon by angry staff and authorities simply because I want to fly and refuse an "offer" of not flying.

By the way, they were not asking passengers, they were clearly ordering them. A slight difference.

PS: by the way, with that type of official statement, the boss should be resigning, he's clearly out of the reality.
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  #104  
Old 12.04.2017, 11:02
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Re: United Airlines

Flash News!

United Airlines passengers have resumed flying, one passenger has been seen waiting to board, fully prepared:



PS: the faq have been updated now, you are allowed 1 piece of hand luggage AND one piece of protection kit. You can use online checking to purchase allowance for another protection item.
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  #105  
Old 12.04.2017, 11:03
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Re: United Airlines

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  #106  
Old 12.04.2017, 11:05
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Re: United Airlines

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Have you never flown with Ryanair?
Yes. They did not provide seat numbers which I thought is not a terrible idea as the plane filled much faster without every last grandma searching for "her" seat. You had to pay for drinks, luggage and what not else.

But there was nobody standing at the gate in the hope to get on and there were no flight crew haggling with paying passengers how much they'd pay them if they rebook their flight to tomorrow...

P.S: Thinking of it did I only take Ryanair from Germany, not the UK. Maybe that made the experience a bit more civilized...
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  #107  
Old 12.04.2017, 11:30
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Re: United Airlines

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Yes. They did not provide seat numbers which I thought is not a terrible idea as the plane filled much faster without every last grandma searching for "her" seat. You had to pay for drinks, luggage and what not else.

But there was nobody standing at the gate in the hope to get on and there were no flight crew haggling with paying passengers how much they'd pay them if they rebook their flight to tomorrow...

P.S: Thinking of it did I only take Ryanair from Germany, not the UK. Maybe that made the experience a bit more civilized...
A lot has changed in the last couple of years.

Basically O'Leary had a revalation - basically driven by a collapse in Ryanair profits at the same time as Easyjet and other competitors were increasing theirs - and decided the company should stop gratuitously pissing people off.

So in came things like seat number reservations, less hidden charges, simpler booking process, less aggressive cross-selling, quiet flights morning and evening, staff instructed to be nice to people and not look for any excuse to deny boarding. etc. etc.

One thing Ryanair (and Easyjet) never did was overbook. Others in Europe still do, including BA and Swiss.
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  #108  
Old 12.04.2017, 11:34
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Re: United Airlines

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Source

What

Edit
Link is broken. Not searchable.

Lots of Google results but they feed off each other. Ergo, bollocks until proven otherwise.
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  #109  
Old 12.04.2017, 11:39
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Re: United Airlines

It makes absolutely no sense that people are allowed to board, settle in, and then get asked to leave.

A better way would be if seat numbers were assigned during boarding, starting from the back (so as to board as quickly as possible). Any remaining seats could be used by waitlisted flyers. i think some airlines have this policy already. That way, if your flight is urgent, you queue earlier. If you can afford to take the next flight, you dont have to queue as early.

Also, could someone explain why empty seats would be an issue (this is the reasoning for overbooking)? Since you pay when you purchase the seat, the airline makes its money whether or not you turn up. As long as you sell all the seats, what difference does it actually make?

or are US airlines just greedy SOBs?
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  #110  
Old 12.04.2017, 11:51
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Re: United Airlines

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A lot has changed in the last couple of years.

Basically O'Leary had a revalation - basically driven by a collapse in Ryanair profits at the same time as Easyjet and other competitors were increasing theirs - and decided the company should stop gratuitously pissing people off.

So in came things like seat number reservations, less hidden charges, simpler booking process, less aggressive cross-selling, quiet flights morning and evening, staff instructed to be nice to people and not look for any excuse to deny boarding. etc. etc.

One thing Ryanair (and Easyjet) never did was overbook. Others in Europe still do, including BA and Swiss.
I was even fine with the basic service they offered: You knew what you were getting yourself into and it was value for money. Only problem was that they typically did not fly from anywhere that made sense to me living in Zurich.
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  #111  
Old 12.04.2017, 11:55
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Re: United Airlines

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Also, could someone explain why empty seats would be an issue (this is the reasoning for overbooking)? Since you pay when you purchase the seat, the airline makes its money whether or not you turn up. As long as you sell all the seats, what difference does it actually make?

or are US airlines just greedy SOBs?
It's an issue because by overbooking they can sell MORE than the seats available on the plane.
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  #112  
Old 12.04.2017, 11:57
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Re: United Airlines

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Also, could someone explain why empty seats would be an issue (this is the reasoning for overbooking)? Since you pay when you purchase the seat, the airline makes its money whether or not you turn up. As long as you sell all the seats, what difference does it actually make?

or are US airlines just greedy SOBs?
Not an issue per se - but if they get the chance to sell the same seat twice they will.

Their forecasting models estimate how many people for any given flight will be no shows based on route, time of day, airline, time of year....etc. Based on that they decide to double sell a given number of seats.

All fine until the forecast fails.
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  #113  
Old 12.04.2017, 12:04
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Re: United Airlines

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Also, could someone explain why empty seats would be an issue (this is the reasoning for overbooking)? Since you pay when you purchase the seat, the airline makes its money whether or not you turn up. As long as you sell all the seats, what difference does it actually make?

or are US airlines just greedy SOBs?
It can be due to fueling aswell, they estimate a total weight including luggages, and sometimes they just refuel the necessary + a little extra for safety...

And/or also for the food, I remember they use to pre-calculate the amount of meals needed, etc...

I guess they're not very flexible, and clearly have problem adjusting, especially since, as it was said, the passenger should have not be allowed to board if there were any issues.
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  #114  
Old 12.04.2017, 12:05
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Re: United Airlines

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Hypothetically speaking, if it was a construction worker, who had consumed a few drinks, yet being totally calm and collected (I know many people who can handle quite a bit of alcohol, and not lose their cool) and refusing to leave their seat when asked to leave the plane---this would be non-story.
To be honest, though, and knowing the media as we do, how realistic do you think they would have reported your hypothetical airline ejectee above as "totally calm and collected" if there had been the faintest whiff of alcohol about him?

"Intoxicated construction worker ejected from flight after drunken brawl with security officials"
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  #115  
Old 12.04.2017, 12:06
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Re: United Airlines

I love the fact he escaped from all the security and managed to run back on to the plane. It'd make a good family guy scene.
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  #116  
Old 12.04.2017, 12:24
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Re: United Airlines

the easiest way to avoid this issue is actually to check in your luggage. no airline would be so stupid to pick someone and additionally having to dig up the luggage in the plane.
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  #117  
Old 12.04.2017, 13:35
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Re: United Airlines

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Others in Europe still do, including BA and Swiss.
Yep. I had an overbooked Swiss flight very recently. They announced the fact before boarding, and after the announcement "There will be monetary compensation to those that agree to fly on a later flight", there was a line of properly calm volunteers, with tickets already in their hands, willing to wait 4 extra hours.

Same happened with Lufthansa flights.

It doesn't take much, really, to solve an overbooked flight in a civilised way...
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  #118  
Old 12.04.2017, 13:51
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Re: United Airlines

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Just when you thought their reputation was severely hit by banning a couple of young girls from flying due to dress code!
They decided to jump a few steps further down by brutally dragging a passenger off a flight; he did nothing wrong. UA had overbooked the flight

Source
UA had overbooked the flight and had asked this passenger and three others to give up their seats. He obviously refused, unlike the three others who apparently weren't wrestled from their seats or dragged from the plane. We can't see on the video what happened before someone started filming, e.g. how he refused, what he said, how he behaved. The reaction of the police does seem very heavy-handed, but again we can't see how he ended up bleeding from the mouth or what preceded him being manhandled out of his seat and the plane. If he had to be dragged along the aisle, he clearly wasn't willing to exit of his own volition, although he was capable of running back onto the plane.

The passenger apparently had a "history of angry outbursts", had had his medical licence revoked, had been the subject of complaints at the hospital he worked at and had tested positive for drugs in the past (source, source). So I think it would have been useful to know the wider context of his removal from the plane, including seeing what exactly happened behind his seat.
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  #119  
Old 12.04.2017, 13:54
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Re: United Airlines

Phew! My friend made it onto today's flight.
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  #120  
Old 12.04.2017, 14:00
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Re: United Airlines

Overbooking issue also gets messier due to the pricing of one way ticket vs return ticket. If one way ticket is priced cheaper than the return ticket, even if less than 10%, people will book only what they need. Otherwise lot of people are booking return ticket and not utilizing the return part. This results in all sort of prediction by airlines to maximize profits.
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