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Old 20.06.2011, 08:32
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Help with understanding French website

Hello!

I am in desperate need of help with understanding how to recharge my card that allows me to do laundry in my apartment. My French is not strong enough to understand the website or to understand the woman I called on the phone this morning. When we moved into our temporary apartment, we were given a "cash card" for the laundry room. I have now used all of the money on the card and when I followed the directions on the card and took it to an ATM, the ATM told me that the card was not rechargeable.

Today, I called the company that deals with our laundry room and I think the woman told me that I need to mail them the card in order to recharge it. I have no idea how I pay for this though.

The website is here: http://www.lavorent.ch/eshop/

If someone can look at the website and tell me what it says about recharging the card, I would be forever grateful!

Thank you in advance,
Julie

p.s. I am pretty sure this laundry room is going to make me insane.
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Old 20.06.2011, 08:39
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Re: Help with understanding French website

Crudely translated here and here in the mean time.
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Old 20.06.2011, 08:46
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Re: Help with understanding French website

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Crudely translated here and here in the mean time.
Thanks.

From the translation, it appears that I should be able to recharge the cash card that was given to us with the apartment. I don't know what I'm missing.
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Old 20.06.2011, 08:50
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Re: Help with understanding French website

I had a quick look at the website. If you have a 'cash card' it would seem that you have to use your normal bank card or credit card in the bancomat and tell it you want to credit a 'cash card'. Is your bank card linked to the laundry card in some way?
Alternatively you may just have a laundry card loaded with a certain number of uses which I think you have to take to their office or 'the Indian shop' to recharge/replace.

Sorry not to be of more help but it's difficult to know without seeing the actual card and/or laundry room.

Last edited by Belgianmum; 20.06.2011 at 08:52. Reason: Typos
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Old 20.06.2011, 08:59
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Re: Help with understanding French website

The cash card is not linked to our bank card in any way, but the instructions on the cash card say that I can reload the card by taking it to the ATM. I tried this and followed all directions, but it said the cash card was not reloadable.

I fear that I do in fact have to mail the card to them or take it to them and have them recharge it.

I wish I had investigated this earlier as tomorrow is our scheduled laundry day. I guess I'm going to be doing laundry in the bathtub!

My husband is now on the case, so we should have a definite answer soon.
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Old 20.06.2011, 09:06
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Re: Help with understanding French website

It doesn't work with all websites, but I use Googles web browser Chrome (www.google.com/chrome) when I want to translate a web page.

I'll have to recharge my laundry card too, but I'm burying my head in the sand until I really need to know how to do it.
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Old 20.06.2011, 09:15
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Re: Help with understanding French website

there's three ways to recharge your cash-card.

1) at an ATM, using first your bank's card, you choose the "charge cash-card" function.

2) buy a new one, paying on ccp 12-13867-6 with the mention "nouvelle carte" (new card), cost 50.-- . The card will be charged with 30.--

3)make them charge the card, you should have some instructions about it.


(it's what is written on their pdf files about cash-cards)
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Old 20.06.2011, 09:18
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Re: Help with understanding French website

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It doesn't work with all websites, but I use Googles web browser Chrome (www.google.com/chrome) when I want to translate a web page.

I'll have to recharge my laundry card too, but I'm burying my head in the sand until I really need to know how to do it.
Thanks! I use the chrome translate application for pretty much every website here. I thought maybe I was just missing something in translation with this one.

Today, I have learned a valuable lesson about burying my head in the sand.
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Old 20.06.2011, 09:23
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Re: Help with understanding French website

Honestly speaking, i found the laundry so boring, time consuming and complicated that i opted to use 5 à sec, i pay more but i don't have to add more stress to my life with this stupid laundry system.
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Old 21.06.2011, 11:34
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Re: Help with understanding French website

Thanks to everyone for your help with this. In the end, the problem is that when the relocation people moved us into our (temporary) apartment 3 weeks ago, they gave us a cash card that was about to expire. This is the reason I was unable to reload the card in the way I was instructed.

So, here I sit on my scheduled laundry day with no money on my cash card and no way to get a new one until after tomorrow. I guess I should not let my one year old get too messy this week.
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Old 22.06.2011, 14:17
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Re: Help with understanding French website

If your friendly with a neighbour you could, perhaps, borrow theirs to do your washing. And pay them back in cash.
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Old 22.06.2011, 14:26
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Re: Help with understanding French website

Don't you have a concierge you can ask for info + help?
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