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Old 18.09.2012, 13:21
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Cancelling Sunrise contract before end of contract

Hi all, were leaving in October, however our Sunrise contract is until Dec 2103, just been advised on the huge penalty that we have to pay but the phones are sim locked and after paying CHF2500 penalty the iPhones are going to be useless in the UK, any advise will be appreciated on what we should do?? Thanks
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Old 18.09.2012, 13:52
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Re: Cancelling Sunrise contract before end of contract

Just get the phones unlocked when you go to the UK
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Old 18.09.2012, 13:56
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Re: Cancelling Sunrise contract before end of contract

Is it that easy?? Here they were saying that they had to request this from Apple?
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Old 18.09.2012, 14:24
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Re: Cancelling Sunrise contract before end of contract

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Hi all, were leaving in October, however our Sunrise contract is until Dec 2103, just been advised on the huge penalty that we have to pay but the phones are sim locked and after paying CHF2500 penalty the iPhones are going to be useless in the UK, any advise will be appreciated on what we should do?? Thanks
I assum the contract ends by Dec 2013 and fine is CHF 250 and not CHF 2500

What I have heared from some of my friends is that if you are leaving the country for good (change of job, permanentely moving out of switzerland) then you can generally cacel your contract without and fine and get your phone unlocked.
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Old 18.09.2012, 15:04
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Re: Cancelling Sunrise contract before end of contract

Hi, thanks for msg, no it is CHF2500 as were cancelling before the time, tried to say we were leaving but they said it doesn't matter as still before the contract ends.....
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Old 18.09.2012, 15:08
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Re: Cancelling Sunrise contract before end of contract

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Hi, thanks for msg, no it is CHF2500 as were cancelling before the time, tried to say we were leaving but they said it doesn't matter as still before the contract ends.....
Write to the Ceo of the company with a simple letter explaining he situation. Be honest, say what you are seeking to resolve and why. Don't waste time with the customer services.
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Old 18.09.2012, 15:11
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Re: Cancelling Sunrise contract before end of contract

Good idea, worth giving it a try that is for sure, thanks
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Old 18.09.2012, 15:18
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Re: Cancelling Sunrise contract before end of contract

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Good idea, worth giving it a try that is for sure, thanks
Worked for me
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Old 18.09.2012, 15:21
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Re: Cancelling Sunrise contract before end of contract

How did you get his address, contact details, did you email or snail mail him? sorry so many questions....
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Old 18.09.2012, 15:23
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Re: Cancelling Sunrise contract before end of contract

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How did you get his address, contact details, did you email or snail mail him? sorry so many questions....
Google. Snail mail, recorded delivery.
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Old 02.04.2013, 18:15
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Re: Cancelling Sunrise contract before end of contract

Hey All,

I had a contract with Sunrise for an USB Internet stick (CHF 1) since December 2010 which i cancelled before i could leave in June the following year.

However it seems that the contract was running and I arrived Switzerland in AUgust 2012 agian to reunite with my Spouse, received a bill amounting CHF 850. WHich was a big shock as i had cleared everthing before i could leave not knowing that i would return back here. I was communicating to the responsible person at Inkasso and they asked me for a proof that i was not living in the country for the billing period and after approaching my School in Luzern I managed to send them a copy of my departure card and B Permit which stated the last day. Most of the documents I had disposed away as I went back home. Later I was asked to send a copy of the cancellation which I definately didnt have after 2 years.And now I have to pay this amount which i dont really have to as I didnt buy a phone or anything of that sort. And normally Sunrise would disconnect my Internet when i paid a monthly bill late (Happened during my stay in 2010) But i dont understand how a bill was running when no one was using it and No one disconnected it at that time.

To add to that, I found out that my contract was for 12 months starting from December 2010 , when my B permit clearly stated its validity uptill June 2011 when they checked and also made a contract on the same permit number. Sunrise shouldnt have made a contract with me in the first place.

I'm really troubled after receiving this bill and definately dont want to pay it as Im just settling down and paying something for nothing doesnt make sense. I definately am making no more contracts here after this/ and or reading everything English or German before I get cheated into something. However i would need some advice regarding this matter, as to how I can avoid paying this huge Bill for nothing at all???

Payment date is the 15th of this month...Please help...I have to time to consult an advocate too, and mayb his bills may be more..hehe....!!
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Old 30.07.2013, 15:25
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Re: Cancelling Sunrise contract before end of contract

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How did you get his address, contact details, did you email or snail mail him? sorry so many questions....
Hi, I just spotted your message now. Were you successful in canacelling your contract? My expires in may 2014 and I'm leaving the country end of August. I'd written to Sunrise Communications AG, Zurich and got letter to say I have to pay CHF 320 before I can have my iPhone 4 unlocked! Such a hassle. Hope you have some positive news.
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Old 05.08.2013, 16:18
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Re: Cancelling Sunrise contract before end of contract

I have been advised another option, by just paying monthly fee until expiration of the contract instead of the fine. Alternatively, they suggested to transfer the number and the contract to a friend free of charge.
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Old 25.08.2013, 00:03
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Re: Cancelling Sunrise contract before end of contract

This isn't Sunrise, but with my Swisscom mobile phone, they said that if I can show I'm leaving the country (take my deregistration form into a shop) the I can cancel the contract for free - without any penalty.
I'm not sure if Sunrise will do the same.
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Old 28.08.2013, 22:54
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Re: Cancelling Sunrise contract before end of contract

I am leaving Switzerland and I have cancelled my Swisscom contract. I didn't have any issues at all and no penalties. I bought an iPhone with them 2 years ago. However, from my experience, they can't charge you as penalty more than the cost of the phone. No phone cost 2500 Sfr. If I were you, I will try to find some kind of consumer association. This seems to be completely abusive.
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Old 01.09.2013, 17:38
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Re: Cancelling Sunrise contract before end of contract

I thought that if u leave Switzerland for professional reasons u shpuld be able to cancel ur contract without penalities. Maybe you need to pay the phone but that can't be 2500 CHF.
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Old 05.09.2014, 04:41
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Re: Cancelling Sunrise contract before end of contract

I landed up paying that in the end... Went all over for help n now running another round of bills... One of the unfortunate people I am , must say...
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Old 11.09.2014, 02:37
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Re: Cancelling Sunrise contract before end of contract

cant u return the phone to sunrise for a depreciation fees? the contract can surely be cancelled as long as u show them leaving country prouve
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