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Old 26.04.2020, 11:44
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Cannot de-register / obtain annonce de départ

Hi all,

Due to great timing, I left Switzerland permanently during this COVID-19 situation and I have yet to de-register from my canton (Geneva) as the OCPM offices have been closed until further notice.

Under direction from the OCPM, they told me it would be fine to do this via mail from abroad at a later point when the offices re-open (return my permit, completed forms etc) but now I have an issue that I cannot cancel my health insurance policy without the 'annonce de départ' form, and I must pay for my policy until I can provide this.

My other services (home insurance, mobile phone etc) all accepted an attestation from my CH employer confirming I had ceased employment in CH and a form my new employer abroad stating I had started full employment with them - but the health insurer is being stubborn.

Does anyone have a tip on what I can do? OCPM now won't reply to my emails or return phone calls (I assume the usual office staff have been redeployed to do other cantonal services) - or is just a case of pay my monthly bill until the OCPM issue my attestation and that's it?

My health insurer (Assura) also have ignored my questions if they will refund the month(s) I have paid while in "limbo".

Thanks!
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Old 26.04.2020, 14:07
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Re: Cannot de-register / obtain annonce de départ

Any chance you have the instructions from OCPM in writing, even in an email?
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Old 26.04.2020, 14:19
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Re: Cannot de-register / obtain annonce de départ

I'd send them a letter with as much info and papers as you can give them, and explain the situation. Also I would in that letter state that due to the emigration you'll be ceasing payment as of next month and that you are sorry for the delay in giving the needed form but that they should understand this due to the exceptional situation.

Not saying this is the correct way, but this is how I'd do it.
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Old 26.04.2020, 16:53
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Re: Cannot de-register / obtain annonce de départ

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Any chance you have the instructions from OCPM in writing, even in an email?
Sadly not, that was said via phone.

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I'd send them a letter with as much info and papers as you can give them, and explain the situation. Also I would in that letter state that due to the emigration you'll be ceasing payment as of next month and that you are sorry for the delay in giving the needed form but that they should understand this due to the exceptional situation.

Not saying this is the correct way, but this is how I'd do it.
Good idea, I will try to send it all via recorded mail and see what happens.

On the phone to Assura, I did imply that I would be ceasing payment as of my next invoice date and they specifically told me that payment would be expected until I provide the official attestation. Their logic is that anyone could say they have left when they haven't. I suppose that's fair, but with the canton offices closed - not sure what else I can provide

I could obviously just not pay, but the late fees etc / debt collection would be more stressful to deal with.

I'm sure I will get my departure form eventually, but what would be good to know is if they have to refund me for the months I will have paid that fall after the date of departure marked on my departure form from the OCPM?
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Old 26.04.2020, 19:19
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Re: Cannot de-register / obtain annonce de départ

Where you live now, do you have any form of registration of residence? If there's a formal procedure, then send a copy of that certificate to the Assura.

If, in your new country, there is no such procedure, perhaps you could draw up an affidavit, where you are now, attaching some local documentation (permit there, rental contract, perhaps employment contract... of course blacked out, in part, to protecting your privacy), and have this affidavit certified at the police or a notary, declaring that as of DATE you now live at x address in y country.

Then send that to Assura, with a letter along the lines of what Edwin said, showing proof that you have terminated all other contracts in Switzerland, and a screenshot and link to the Swiss website saying the offices are still closed.
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Old 14.05.2020, 16:35
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Re: Cannot de-register / obtain annonce de départ

Did you have any luck? I'm going through the exact same situation (Assura and Geneva)... Did you post off your forms/documents to the OCPM even though it is closed?
Thanks in advance!
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Old 14.05.2020, 18:16
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Re: Cannot de-register / obtain annonce de départ

seems to me that you need to fill in this form and send it by post
https://www.ge.ch/document/ocpm-form...epart/annexe/0

Here's the page that explains the process further
https://www.ge.ch/annoncer-mon-depar...eneve-etranger

You could maybe contact the Swiss Consulate in the country where you are now. They might be able to give you a document that the Health Insurance will accept. If all the dates tally, then the Health Insurance should pay you back for any payments incurred while you were already living abroad.

I'm just thinking aloud here - I don't know if this would work.

Good luck.
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Old 14.05.2020, 22:55
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Re: Cannot de-register / obtain annonce de départ

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Did you have any luck? I'm going through the exact same situation (Assura and Geneva)... Did you post off your forms/documents to the OCPM even though it is closed?
Thanks in advance!
No luck, as such. Assura flat out refuse to deal with anything but the official cantonal attestation of departure. The people I speak to on the phone are sympathetic and I think realise it's a bit silly, but it's a case of "computer says no" and they can't cancel my policy without the correct form. They said I should "probably" get refunded the extra months I pay.

I even showed them documents with my new tax registration in my new country, a recent non-CH payslip, the boarding pass leaving Geneva (!) but still no luck.

In the end I have just posted my "form D" with my permit to the OCPM and the 25CHF fee but I think it will be quite a while before I get any form. I'll probably stop paying the bill after 1 more month if I still hear nothing from the OCPM. Worst case it goes on a few months of Assura chasing me for a bill, and i'm sure by then I will have a annonce de départ.
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Old 21.05.2020, 13:14
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Re: Cannot de-register / obtain annonce de départ

Update: Attestation magically received by mail today, back dated with the date I left CH.

Next task, getting refunds from Assura
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