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Old 26.04.2020, 11:44
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Cannot de-register / obtain annonce de départ

Hi all,

Due to great timing, I left Switzerland permanently during this COVID-19 situation and I have yet to de-register from my canton (Geneva) as the OCPM offices have been closed until further notice.

Under direction from the OCPM, they told me it would be fine to do this via mail from abroad at a later point when the offices re-open (return my permit, completed forms etc) but now I have an issue that I cannot cancel my health insurance policy without the 'annonce de départ' form, and I must pay for my policy until I can provide this.

My other services (home insurance, mobile phone etc) all accepted an attestation from my CH employer confirming I had ceased employment in CH and a form my new employer abroad stating I had started full employment with them - but the health insurer is being stubborn.

Does anyone have a tip on what I can do? OCPM now won't reply to my emails or return phone calls (I assume the usual office staff have been redeployed to do other cantonal services) - or is just a case of pay my monthly bill until the OCPM issue my attestation and that's it?

My health insurer (Assura) also have ignored my questions if they will refund the month(s) I have paid while in "limbo".

Thanks!
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Old 26.04.2020, 14:07
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Re: Cannot de-register / obtain annonce de départ

Any chance you have the instructions from OCPM in writing, even in an email?
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Old 26.04.2020, 14:19
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Re: Cannot de-register / obtain annonce de départ

I'd send them a letter with as much info and papers as you can give them, and explain the situation. Also I would in that letter state that due to the emigration you'll be ceasing payment as of next month and that you are sorry for the delay in giving the needed form but that they should understand this due to the exceptional situation.

Not saying this is the correct way, but this is how I'd do it.
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Old 26.04.2020, 16:53
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Re: Cannot de-register / obtain annonce de départ

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Any chance you have the instructions from OCPM in writing, even in an email?
Sadly not, that was said via phone.

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I'd send them a letter with as much info and papers as you can give them, and explain the situation. Also I would in that letter state that due to the emigration you'll be ceasing payment as of next month and that you are sorry for the delay in giving the needed form but that they should understand this due to the exceptional situation.

Not saying this is the correct way, but this is how I'd do it.
Good idea, I will try to send it all via recorded mail and see what happens.

On the phone to Assura, I did imply that I would be ceasing payment as of my next invoice date and they specifically told me that payment would be expected until I provide the official attestation. Their logic is that anyone could say they have left when they haven't. I suppose that's fair, but with the canton offices closed - not sure what else I can provide

I could obviously just not pay, but the late fees etc / debt collection would be more stressful to deal with.

I'm sure I will get my departure form eventually, but what would be good to know is if they have to refund me for the months I will have paid that fall after the date of departure marked on my departure form from the OCPM?
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Old 26.04.2020, 19:19
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Re: Cannot de-register / obtain annonce de départ

Where you live now, do you have any form of registration of residence? If there's a formal procedure, then send a copy of that certificate to the Assura.

If, in your new country, there is no such procedure, perhaps you could draw up an affidavit, where you are now, attaching some local documentation (permit there, rental contract, perhaps employment contract... of course blacked out, in part, to protecting your privacy), and have this affidavit certified at the police or a notary, declaring that as of DATE you now live at x address in y country.

Then send that to Assura, with a letter along the lines of what Edwin said, showing proof that you have terminated all other contracts in Switzerland, and a screenshot and link to the Swiss website saying the offices are still closed.
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Old 14.05.2020, 16:35
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Re: Cannot de-register / obtain annonce de départ

Did you have any luck? I'm going through the exact same situation (Assura and Geneva)... Did you post off your forms/documents to the OCPM even though it is closed?
Thanks in advance!
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Old 14.05.2020, 18:16
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Re: Cannot de-register / obtain annonce de départ

seems to me that you need to fill in this form and send it by post
https://www.ge.ch/document/ocpm-form...epart/annexe/0

Here's the page that explains the process further
https://www.ge.ch/annoncer-mon-depar...eneve-etranger

You could maybe contact the Swiss Consulate in the country where you are now. They might be able to give you a document that the Health Insurance will accept. If all the dates tally, then the Health Insurance should pay you back for any payments incurred while you were already living abroad.

I'm just thinking aloud here - I don't know if this would work.

Good luck.
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Old 14.05.2020, 22:55
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Re: Cannot de-register / obtain annonce de départ

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Did you have any luck? I'm going through the exact same situation (Assura and Geneva)... Did you post off your forms/documents to the OCPM even though it is closed?
Thanks in advance!
No luck, as such. Assura flat out refuse to deal with anything but the official cantonal attestation of departure. The people I speak to on the phone are sympathetic and I think realise it's a bit silly, but it's a case of "computer says no" and they can't cancel my policy without the correct form. They said I should "probably" get refunded the extra months I pay.

I even showed them documents with my new tax registration in my new country, a recent non-CH payslip, the boarding pass leaving Geneva (!) but still no luck.

In the end I have just posted my "form D" with my permit to the OCPM and the 25CHF fee but I think it will be quite a while before I get any form. I'll probably stop paying the bill after 1 more month if I still hear nothing from the OCPM. Worst case it goes on a few months of Assura chasing me for a bill, and i'm sure by then I will have a annonce de départ.
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Old 21.05.2020, 13:14
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Re: Cannot de-register / obtain annonce de départ

Update: Attestation magically received by mail today, back dated with the date I left CH.

Next task, getting refunds from Assura
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Old 07.08.2020, 16:27
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Re: Cannot de-register / obtain annonce de départ

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Update: Attestation magically received by mail today, back dated with the date I left CH.

Next task, getting refunds from Assura
How are you getting on with this? I posted my forms to the OCPM over 6 weeks ago and still haven't received my departure certificate. My health insurance bills (assura) are piling up whilst I wait to prove I don't need to pay them. Hope it all went smoothly for you!
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Old 10.08.2020, 12:21
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Re: Cannot de-register / obtain annonce de départ

Ahhh the insurance bozos...

I have a thread here that explain my clash with assura upon my temporary departure.

in summary, I obtained the cancellation of my contract despite not providing the exact paper they wanted (the permanent departure paper) and I kept my C permit.

All entities involved told me something different, knowing that they were lying (or uninformed). The most ridiculous was the office in Biel.

Anyway, despite what anyone tells you, here what the Office de médiation de l’assurance-maladie told me (sorry, it's in italian):

Per quanto riguarda le risposte contraddittorie che ha ricevuto in merito all'obbligo d’assicurazione in Svizzera, posso dirle quanto segue:

Dall’entrata in vigore dell’Accordo sulla libera circolazione delle persone tra Unione Europea e Svizzera del 1° giugno 2002 (ALC) una persona è soggetta all’obbligo d’assicurazione nello stato dove esercita un attività lucrativa (principio del luogo di lavoro). Questo principio vale anche se la persona non è domiciliata nello stato dove lavora (p.es. i frontalieri).

Quindi se lei lavora in Spagna, è soggetto all’obbligo d’assicurazione in Spagna. Anche se lei vorrebbe, non avrebbe neanche il diritto di mantenere il contratto d’assicurazione obbligatoria delle cure medico sanitarie presso Assura o un altra cassa malati svizzera.


Basically you pay the insurance in the Country you work. There is no obbligation to keep paying the CH insurance.

What I did was bashing Assura at the phone, stopped paying the monthly premium, provided the only paper the office in Biel gave me (attenstation de domicilie) and contact the surmentioned office de mediation and any other supervising office I could find.

After few months Assura canceled my contract and gave me back the one month premium I paid on top of the official departure day day.

My case could be different than yours, but this is a lesson which applies to most controversy in CH. They lie. Inform yourself and don't comply blindly. Bash them, write them on social and leave terrible reviews on google. It works.

Ciao
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Old 11.08.2020, 18:13
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Re: Cannot de-register / obtain annonce de départ

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Ahhh the insurance bozos...

I have a thread here that explain my clash with assura upon my temporary departure.

in summary, I obtained the cancellation of my contract despite not providing the exact paper they wanted (the permanent departure paper) and I kept my C permit.

All entities involved told me something different, knowing that they were lying (or uninformed). The most ridiculous was the office in Biel.

Anyway, despite what anyone tells you, here what the Office de médiation de l’assurance-maladie told me (sorry, it's in italian):

Per quanto riguarda le risposte contraddittorie che ha ricevuto in merito all'obbligo d’assicurazione in Svizzera, posso dirle quanto segue:

Dall’entrata in vigore dell’Accordo sulla libera circolazione delle persone tra Unione Europea e Svizzera del 1° giugno 2002 (ALC) una persona è soggetta all’obbligo d’assicurazione nello stato dove esercita un attività lucrativa (principio del luogo di lavoro). Questo principio vale anche se la persona non è domiciliata nello stato dove lavora (p.es. i frontalieri).

Quindi se lei lavora in Spagna, è soggetto all’obbligo d’assicurazione in Spagna. Anche se lei vorrebbe, non avrebbe neanche il diritto di mantenere il contratto d’assicurazione obbligatoria delle cure medico sanitarie presso Assura o un altra cassa malati svizzera.


Basically you pay the insurance in the Country you work. There is no obbligation to keep paying the CH insurance.

What I did was bashing Assura at the phone, stopped paying the monthly premium, provided the only paper the office in Biel gave me (attenstation de domicilie) and contact the surmentioned office de mediation and any other supervising office I could find.

After few months Assura canceled my contract and gave me back the one month premium I paid on top of the official departure day day.

My case could be different than yours, but this is a lesson which applies to most controversy in CH. They lie. Inform yourself and don't comply blindly. Bash them, write them on social and leave terrible reviews on google. It works.

Ciao
Sorry you had to cope with this- I'm glad your tenacity won in the end though and you got a refund and cancellation!
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Old 15.08.2020, 20:16
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Re: Cannot de-register / obtain annonce de départ

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Sorry you had to cope with this- I'm glad your tenacity won in the end though and you got a refund and cancellation!
Yes, i'm glad that I managed to leave the Country while keeping my permit and dodge all the extra fees the providers attempted to charge me.
Salt Mobile was especially annoying and it lied all the way. They did not get a dime though.
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Old 21.08.2020, 23:36
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Re: Cannot de-register / obtain annonce de départ

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How are you getting on with this? I posted my forms to the OCPM over 6 weeks ago and still haven't received my departure certificate. My health insurance bills (assura) are piling up whilst I wait to prove I don't need to pay them. Hope it all went smoothly for you!
OCPM sent me my departure certificate with my correct departure date and it just arrived randomly my mail at my new address abroad, they never told me and had ignored my last few emails!

Once that came, I just sent Assura my cancellation request (via email, I wanted to try that before registered post) and it was processed within a week, and they also refunded me the extra payments that I paid while in limbo, I was surprised!

All in all - hassle free.
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Old 28.08.2020, 15:03
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Re: Cannot de-register / obtain annonce de départ

I found this one useful: https://www.eumzug.swiss/eumzug/

although it's not yet available in Geneva...
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Old 18.11.2020, 12:15
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Re: Cannot de-register / obtain annonce de départ

Hi Guys,

I have a related question to the departure certificate:

I have advised and requested my departure certificate to the OCPM last week advising I am leaving Geneva on December 11th 2020. I did not yet advise to the tax office and wanted to ask if anyone knows if this will block the OCPM issuing me a departure certificate? I have heard it is not linked directly and should not impact but wanted to check with someone with real experience.

Will manage taxes soon of course

Many thanks!
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Old 08.02.2021, 14:08
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Re: Cannot de-register / obtain annonce de départ

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Hi Guys,

I have a related question to the departure certificate:

I have advised and requested my departure certificate to the OCPM last week advising I am leaving Geneva on December 11th 2020. I did not yet advise to the tax office and wanted to ask if anyone knows if this will block the OCPM issuing me a departure certificate? I have heard it is not linked directly and should not impact but wanted to check with someone with real experience.

Will manage taxes soon of course

Many thanks!
Did anyone get an answer to this! in a similar situation thanks!
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