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Old 08.06.2020, 01:56
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Bad experience with Swiss Moving Company

I'm still in the process of moving, but wanted to report what has happened so far.

After the movers came and packed everything up, I received a bill for "additional charges" that came to 50% of the total quoted cost of the move. SMC cited some additional items that weren't included in the inventory. This was true, but nothing that would justify adding 50% to the cost of the move. I complained, even though I really had no leverage at this point, having pre-paid the cost of the move and with the company in possession of my things. They reduced the "additional charges" by 40%, which was at least reasonable, though I still wasn't happy about being taken advantage of after we had already agreed on a price.

Two days before my shipment was to be delivered to the US, SMC contacted me again, this time asking for $100 because the delivery involved a ferry trip (they had known the destination address before I left Switzerland). Typically freight trucks don't use the ferry--they take the longer overland route. I told them this, and SMC said they would charge more than $100 for the extra mileage.

The experience has left me feeling angry and extorted. If you are thinking of using SMC, know that the price they quote may not be the price you end up with. And be aware that the additional charges will come after they have your money and your stuff--when you are in no position to dispute them.
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Old 08.06.2020, 03:19
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Re: Bad experience with Swiss Moving Company

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The experience has left me feeling angry and extorted. If you are thinking of using SMC, know that the price they quote may not be the price you end up with. And be aware that the additional charges will come after they have your money and your stuff--when you are in no position to dispute them.
At the end of the day estimates are just that. The unanswered question is what you agreed to in the contract in addressing such over runs and if the company did not adhere to the terms of the contract?
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