About a week ago I've purchased a new desktop computer. It crashes 5-9 times a day. I've called the seller, they say "ok, bring it to us and we'll look for replacement".

I'm wondering if replacement is the only option or can I just return it and get a refund?

Software or hardware crash ? Could be as simple as a faulty memory chip or buggy driver... I guess they have the right to try and fix it first, or at least see if the problem is not caused by software you and not them have installed...

Minidump files say it's a hardware problem, but not pointing any specific component.

Mini dumps cannot determine that. They can only interpret the call to a driver as failing and then what was running on the processor at the time. The BSOD code may just indicate where to look - what was the error code ?

Did you buy it new (ie, with a warranty) or second-hand?

New one, with the warrany.

Can't remember and it's packed up already.

I guess you may have to accept a replacement if they offer one ... unless you can convince them that you have totally lost faith in the product ... but you may then have to settle for a credit note.

crashes are common as these are mass produced,, go for an replacement and check for correct configuration, as CPU and memory mismatch can lead to a lot of trouble,,, in most cases, reinstalling OS does the trick or complete hardware change...
even apple mac crashes sometimes

I had a netbook with faulty hardware that we found out right when we got home from Interdiscount. The replace meant, actually, that they took it, kept the cash, didn't give us anything else for me to work on at the meantime and gave it back in 2months, with what seemed replaced processor. We would have rather gotten a store credit that we could have used to get something else, not be stuck without pc and cash.

How reinstalling OS would help?
Completely change the hardware?


So the guy should keep the pc but completely change the hardware?

Hi,
Define "crashes".
What OS you have?

If you have time please PM the component's lists.

PS: what YOU want to do?
get cash back?
get replacement?
See if it's not a simple driver issue (and fix it)?

Reboots itself during working or playing. Sometimes with BSOD, sometimes without.

Windows 7 home premium, bundled with system ( e.g. no windows installation CD, restore CD only ). So all the drivers should be intact right from the start.

I'd prefer cash, but they insisted they'd replace the whole system.