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Old 23.05.2011, 12:43
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Faulty computer: refund or replace?

About a week ago I've purchased a new desktop computer. It crashes 5-9 times a day. I've called the seller, they say "ok, bring it to us and we'll look for replacement".

I'm wondering if replacement is the only option or can I just return it and get a refund?
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Old 23.05.2011, 12:59
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Re: Faulty computer: refund or replace?

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About a week ago I've purchased a new desktop computer. It crashes 5-9 times a day. I've called the seller, they say "ok, bring it to us and we'll look for replacement".

I'm wondering if replacement is the only option or can I just return it and get a refund?
Software or hardware crash ? Could be as simple as a faulty memory chip or buggy driver... I guess they have the right to try and fix it first, or at least see if the problem is not caused by software you and not them have installed...
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Old 23.05.2011, 13:01
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Re: Faulty computer: refund or replace?

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Software or hardware crash ? Could be as simple as a faulty memory chip or buggy driver... I guess they have the right to try and fix it first, or at least see if the problem is not caused by software you and not them have installed...
Minidump files say it's a hardware problem, but not pointing any specific component.
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Old 23.05.2011, 13:04
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Re: Faulty computer: refund or replace?

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Minidump files say it's a hardware problem, but not pointing any specific component.
Mini dumps cannot determine that. They can only interpret the call to a driver as failing and then what was running on the processor at the time. The BSOD code may just indicate where to look - what was the error code ?
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Old 23.05.2011, 13:07
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Re: Faulty computer: refund or replace?

Did you buy it new (ie, with a warranty) or second-hand?
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Old 23.05.2011, 13:14
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Re: Faulty computer: refund or replace?

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Did you buy it new (ie, with a warranty) or second-hand?
New one, with the warrany.
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Old 23.05.2011, 13:15
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Re: Faulty computer: refund or replace?

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Mini dumps cannot determine that. They can only interpret the call to a driver as failing and then what was running on the processor at the time. The BSOD code may just indicate where to look - what was the error code ?
Can't remember and it's packed up already.
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Old 23.05.2011, 13:33
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Re: Faulty computer: refund or replace?

I guess you may have to accept a replacement if they offer one ... unless you can convince them that you have totally lost faith in the product ... but you may then have to settle for a credit note.
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Old 23.05.2011, 17:26
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Re: Faulty computer: refund or replace?

crashes are common as these are mass produced,, go for an replacement and check for correct configuration, as CPU and memory mismatch can lead to a lot of trouble,,, in most cases, reinstalling OS does the trick or complete hardware change...
even apple mac crashes sometimes
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Old 23.05.2011, 17:29
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Re: Faulty computer: refund or replace?

I had a netbook with faulty hardware that we found out right when we got home from Interdiscount. The replace meant, actually, that they took it, kept the cash, didn't give us anything else for me to work on at the meantime and gave it back in 2months, with what seemed replaced processor. We would have rather gotten a store credit that we could have used to get something else, not be stuck without pc and cash.
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Old 23.05.2011, 17:35
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Re: Faulty computer: refund or replace?

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crashes are common as these are mass produced,, go for an replacement and check for correct configuration, as CPU and memory mismatch can lead to a lot of trouble,,, in most cases, reinstalling OS does the trick or complete hardware change...
even apple mac crashes sometimes
How reinstalling OS would help?
Completely change the hardware?


So the guy should keep the pc but completely change the hardware?
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Old 23.05.2011, 17:37
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Re: Faulty computer: refund or replace?

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About a week ago I've purchased a new desktop computer. It crashes 5-9 times a day. I've called the seller, they say "ok, bring it to us and we'll look for replacement".

I'm wondering if replacement is the only option or can I just return it and get a refund?
Hi,
Define "crashes".
What OS you have?

If you have time please PM the component's lists.

PS: what YOU want to do?
get cash back?
get replacement?
See if it's not a simple driver issue (and fix it)?
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Old 24.05.2011, 19:25
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Re: Faulty computer: refund or replace?

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Hi,
Define "crashes".
What OS you have?

If you have time please PM the component's lists.

PS: what YOU want to do?
get cash back?
get replacement?
See if it's not a simple driver issue (and fix it)?
Reboots itself during working or playing. Sometimes with BSOD, sometimes without.

Windows 7 home premium, bundled with system ( e.g. no windows installation CD, restore CD only ). So all the drivers should be intact right from the start.

I'd prefer cash, but they insisted they'd replace the whole system.
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