Go Back   English Forum Switzerland > Help & tips > Other/general  
Reply
 
Thread Tools Display Modes
  #1  
Old 19.07.2011, 00:21
Junior Member
 
Join Date: Mar 2007
Location: ZUG
Posts: 55
Groaned at 1 Time in 1 Post
Thanked 2 Times in 2 Posts
Angelina.zhang has no particular reputation at present
Swiss customs - Holding our package

i have ordered a baby car seat from UK, which is much cheaper, and the seller sent the packet with an invoice showing very low price (which pss me off, he must think he had done me a big favor!!) on the opposite , now customs clearance got problems, DHL told me that the officer doesnt believe the price on seller's invoice, and ask me to send the real invoice on paypal, which i did as she asked, i dont know whether i screw up more the situation.

does anyone know what will happen? a penalty? to me or to the seller? I really dont mind paying VAT, since with the UK price, it already save much money i can pay here, but I really need the car seat badly quick for going on holidays, and DHL is being useless as usual, does anyone knows whether i can clear the cargo myself at the import zoll office? or should I tell DHL to send the package back to seller, and ask the seller to send another pack with correct invoice to me by express?

tks in advance
Reply With Quote
  #2  
Old 19.07.2011, 00:51
magic's Avatar
Forum Veteran
 
Join Date: Mar 2008
Location: Geneva
Posts: 1,107
Groaned at 10 Times in 9 Posts
Thanked 740 Times in 317 Posts
magic has a reputation beyond reputemagic has a reputation beyond reputemagic has a reputation beyond reputemagic has a reputation beyond reputemagic has a reputation beyond repute
Re: Swiss customs

The only thing you can count on to be express will be the invoices & fines.

Try and call them and see what you can sort out
Reply With Quote
  #3  
Old 19.07.2011, 23:13
miniMia's Avatar
Forum Legend
 
Join Date: Apr 2007
Location: romandie
Posts: 9,975
Groaned at 101 Times in 92 Posts
Thanked 9,106 Times in 4,522 Posts
miniMia has a reputation beyond reputeminiMia has a reputation beyond reputeminiMia has a reputation beyond reputeminiMia has a reputation beyond reputeminiMia has a reputation beyond reputeminiMia has a reputation beyond repute
Re: Swiss customs - Holding our package

Just tell them it's not your fault they put the wrong price. You sent the correct invoice so hopefully you can pay the correct fees, duties without any kind of fine.

Fingers crossed for you!
Reply With Quote
This user would like to thank miniMia for this useful post:
  #4  
Old 20.07.2011, 01:22
Member
 
Join Date: Dec 2007
Location: Vaud
Posts: 176
Groaned at 0 Times in 0 Posts
Thanked 99 Times in 56 Posts
MrMert is considered knowledgeableMrMert is considered knowledgeableMrMert is considered knowledgeable
Re: Swiss customs - Holding our package

I had this happen once, and I now make sure I ask them to include actual invoice and not try to "do me a favor" I did as you did and sent the actual invoice and all my correspondence with the vendor to customs (it was on ebay so I had all of it) then I called customs and explained that I did not ask the vendor to send a fake invoice.

I only paid the actual VAT. The last thing is that I have found PAYPAL very helpful in Switzerland. Not sure they could do anything but it might be worth a call to see if they have an idea.

Good luck and I hope with your honesty it works out for you.

Last edited by MrMert; 20.07.2011 at 01:25. Reason: add comment on paypal
Reply With Quote
  #5  
Old 20.07.2011, 10:59
Junior Member
 
Join Date: Mar 2007
Location: ZUG
Posts: 55
Groaned at 1 Time in 1 Post
Thanked 2 Times in 2 Posts
Angelina.zhang has no particular reputation at present
Re: Swiss customs - Holding our package

Hi pals, thanks a lot for your replies, good news updated, I got a phone from DHL and saying that the customs had released it, and I shall receive the packet today or tomorrow.

but you cant imagine how much efforts i had made with DHL, the express agent for customs, their general line is never ment to serve how it should be, i called 24 times, and none got through, the line even doesnt allow you to queque.

then i call the hotline 0848 711 711, such a cheater! it cost you like 60-80 cents per mins and

the man picked the phone : sorry, you should call the number at DHL agent
I: i did, but it's never reachable , I cant talk to anybody. the only lady i spoke to doesnt speak english at all
the man: sorry but i cant help you, if you want to complaint, you have to call that office number.
I: how can i complaint if the line wont be put through?
the man: ......
I: can you call your colleague in that office and ask someone speaks english to call me back?
the man: no....I dont have to do that, you have to call them, I cant help you.
I: (what the f....) only thinking, didnt say it out. look at my phone, already 15 minutes gone
the man: Miss, we have a lot of clients waiting, i already told you i cant do anything for you, I have to pick up other calls.
I: yes, but you need to offer me a solution to this rediculous situation.
man: you can keep on talking, I dont care....(he just start to be silent...)

CAN YOU BELIEVE THAT??
Reply With Quote
Reply




Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
Structure of Swiss property holding funds Phil_MCR Finance/banking/taxation 0 13.05.2011 02:02
Indian tea through Swiss customs snoozeboy Daily life 29 24.01.2011 16:39
Swiss customs... wakes/funeral ? grynch Family matters/health 11 04.11.2010 10:41
Swiss customs confiscating goodies? SwissPete Daily life 18 03.07.2010 22:04
Swiss customs dayamax Permits/visas/government 1 20.04.2008 11:38


All times are GMT +2. The time now is 10:46.


Powered by vBulletin® Version 3.8.4
Copyright ©2000 - 2022, Jelsoft Enterprises Ltd.
LinkBacks Enabled by vBSEO 3.1.0