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Old 15.08.2011, 00:29
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Internet shopping False advertising recourse?

Good day folks,

Im not sure where this post goes so its going in the other /general.

I purchased a PC power supply online today, and completed the transaction with paypal immedietly. I got a confirmed email from the company that my order would arrive in a few days.

Few hours later I get an email stating that the wrong price was on the website. I must pay the difference of the higher price or cancel and they will refund money.

Now as far as I know.. back in Canada if you advertise a wrong price then you have to honor it. Cant renege on what really is a purchasing contract.

But perhaps this etiquette doesnt apply here. Can someone tell me if I have any recourse? Id rather keep my original transaction as it was a great price so I bought it!
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Old 15.08.2011, 01:09
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Re: Internet shopping False advertising recourse?

It may not be in the spirit of contract law, but most online stores have it in their terms and conditions that incorrect pricing will not be honoured e.g.

If an administrative error has resulted in an incorrect price being displayed, we reserve the right to correct that price and notify you accordingly. In these circumstances, it will be deemed that a contract has not been entered into and you will not be bound to continue with your purchase. You will be asked to email us to confirm that you wish to proceed at the correct price, however, should you choose not to do so, your monies will be refunded to your credit/debit card in full. The repayment of such monies paid to us will be the extent of our liability to you in the event of pricing errors.
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Old 15.08.2011, 01:13
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Re: Internet shopping False advertising recourse?

Sounds like they made a mistake on the price and you understandably took advantage of the low price. You should contact Paypal. Nobody can force them to sell you something, and remember , you have paid Paypal and not the Online store.

Does this site have an online Terms of Service ? This scenario might be covered.

At worst you will get your money back. That's not bad going for Switzerland.
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Old 15.08.2011, 08:07
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Re: Internet shopping False advertising recourse?

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Good day folks,

Im not sure where this post goes so its going in the other /general.

I purchased a PC power supply online today, and completed the transaction with paypal immedietly. I got a confirmed email from the company that my order would arrive in a few days.

Few hours later I get an email stating that the wrong price was on the website. I must pay the difference of the higher price or cancel and they will refund money.

Now as far as I know.. back in Canada if you advertise a wrong price then you have to honor it. Cant renege on what really is a purchasing contract.

But perhaps this etiquette doesnt apply here. Can someone tell me if I have any recourse? Id rather keep my original transaction as it was a great price so I bought it!
I don't know what the rules are for internet shopping in Switzerland but the rules for advertised price seem to be pretty much standard.

I bought a hairdryer a week ago from Coop which was advertised on the shelf at CHF 135. When I got to the cash desk the woman rang it up on the till as CHF 143. When I pointed out the price was CHF 8 cheaper on the shelf, she got her assistant to check it out. They had to let me have it for the cheaper advertised price even though it was wrong.

Things like that never happen to me so I was dead pleased...
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