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Old 21.11.2005, 14:59
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Gav Gav is offline
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Consumer rights in Switzerland


I just bought an expensive flat screen telly that's developed a fault, 5 days after getting it :-(

I'm about to contact the retailer, but before I do so I'd like to know where I stand legally. In the UK, the Sale of Goods Act would protect me. Judging from the appalling level of service that I see in Swiss businesses, I'm guessing that there isn't something similar here.

Certainly, the only shop I've had good service from regarding problems is Media Markt. All others have quibbled over even low cost goods with problems. Given that the LCD screen cost me over 2 grand I can see all sorts of dodging of responsibility going on.

Actually, by the time anyone replies to this I'll have already contacted them, but I'd still like to know where I stand.

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