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Old 05.07.2012, 10:29
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Issue with Ricardo.ch

ok, I ordered a battery for the new phone off Ricardo, as a "buy now" item.

Except I get *two* email confirmations, implying I bought two. Which I didn't.

I write to the seller saying "This appears to be a mistake by Ricardo - I actually only want one battery"

Seller writes back saying "It's legally binding. Please pay for both items now, and speak to Ricardo seperately. We will still be liable for commision, so you must pay for the 2nd item"

Is this true? What's the process for querying a duplicate order?

All I can say is...thank god it's only a battery, and not a yacht...
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Old 05.07.2012, 10:32
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Re: Issue with Ricardo.ch

Did you used PayPal?
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Old 05.07.2012, 10:43
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Re: Issue with Ricardo.ch

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Did you used PayPal?
Probably no, almost nobody is using PayPal in Switzerland and I've never seen it on Ricardo.

Write to the staff and try to annul the second sale, it is possible to back down and cancel a sale if you have a good reason.
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Old 05.07.2012, 10:44
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Re: Issue with Ricardo.ch

I would just email Ricardo (or come on over - their offices are the 3rd or 4th floor of my building, so you know where to find them if things go south!). If you didn't click the button twice, you shouldn't pay for it twice.
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Old 05.07.2012, 10:57
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Re: Issue with Ricardo.ch

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I would just email Ricardo (or come on over - their offices are the 3rd or 4th floor of my building, so you know where to find them if things go south!). If you didn't click the button twice, you shouldn't pay for it twice.
..should I bring baseball bats..?
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Old 05.07.2012, 11:35
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Re: Issue with Ricardo.ch

We've had issues using the Ricardo Iphone app... we tried to bid and it somehow clicked the "buy now" so we had to pay several hundred francs more than we were willing to bid... Ricardos response was to the tune of "oh well, we can't do anything" So don't know how much help they will be good luck!
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Old 05.07.2012, 11:37
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Re: Issue with Ricardo.ch

Could you have bid on a lot that had 2 items?

For example you could buy 1 lot of 4 tires.

It will state it at the top of the lot if that is the case.
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Old 05.07.2012, 12:26
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Re: Issue with Ricardo.ch

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Probably no, almost nobody is using PayPal in Switzerland and I've never seen it on Ricardo.

Write to the staff and try to annul the second sale, it is possible to back down and cancel a sale if you have a good reason.
When you say nobody.. do you mean consumers or businesses? I use it all the time and make most online purchases using PP
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Old 05.07.2012, 13:15
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Re: Issue with Ricardo.ch

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When you say nobody.. do you mean consumers or businesses? I use it all the time and make most online purchases using PP
I mean both, all the stuff I bough off ricardo and toppreise came with prepayment by bank wire (or payment by slip at the post office or bank wire to a postal account - orange slip payment etc) but I've never seen payment by paypal. It seems to be popular in the Italian part of CH (as paypal is popular in Italy) so people seem to be using it there, but I've never seen it in the other parts of Switzerland.
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Old 05.07.2012, 14:04
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Re: Issue with Ricardo.ch

Don't you have to confirm your bid when clicking buy now? At least that's what you have to do when you place a regular bid, I am pretty sure that's the case with buy now.
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Old 05.07.2012, 14:48
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Re: Issue with Ricardo.ch

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ok, I ordered a battery for the new phone off Ricardo, as a "buy now" item.

Except I get *two* email confirmations, implying I bought two. Which I didn't.

I write to the seller saying "This appears to be a mistake by Ricardo - I actually only want one battery"

Seller writes back saying "It's legally binding. Please pay for both items now, and speak to Ricardo seperately. We will still be liable for commision, so you must pay for the 2nd item"

Is this true? What's the process for querying a duplicate order?

All I can say is...thank god it's only a battery, and not a yacht...
Suggest you either speak or email Ricardo for a advise

Have you checked the Seller's feedbacks as a Seller?

if you suspect it was a mistake made by yourself, one way around it might be to offer to pay the commission for the 2nd one depending how much that might work out
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Old 05.07.2012, 14:51
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Re: Issue with Ricardo.ch

Is it me or do consumers here get shafted, no paypal, a poor attitude to resolving problems and problems with delivery of goods. It's put me off ordering anything online in CH
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Old 05.07.2012, 14:54
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Don't you have to confirm your bid when clicking buy now? At least that's what you have to do when you place a regular bid, I am pretty sure that's the case with buy now.
Exactly the technical problem is not Ricardo's!
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Old 05.07.2012, 15:02
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Re: Issue with Ricardo.ch

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Is it me or do consumers here get shafted, no paypal, a poor attitude to resolving problems and problems with delivery of goods. It's put me off ordering anything online in CH
confused with your question, OP asking for advice on duplication of order.

Have found some (not many) sellers on Ricardo do offer Paypal as a means of payment within their description in Ricardo.
Ricardo have something else called something like 'moneybrokers'
usually with Ricardo have sent money to someones bank account or picked up and paid cash.

One of the big differences between Ricardo & Ebay, on Ebay only buyers can leave negative feedback. With Ricardo both Sellers & Buyers can leave negative feedback
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Old 05.07.2012, 15:09
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Re: Issue with Ricardo.ch

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Don't you have to confirm your bid when clicking buy now? At least that's what you have to do when you place a regular bid, I am pretty sure that's the case with buy now.
Yup, but because the app was new and guess there was a glitch, we were not given the option to confirm... they just acknowledged it is a new product and they will look into the issue
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Old 05.07.2012, 15:18
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Re: Issue with Ricardo.ch

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One of the big differences between Ricardo & Ebay, on Ebay only buyers can leave negative feedback. With Ricardo both Sellers & Buyers can leave negative feedback
There's a facility to respond to negative feedback on eBay, I've seen it a few times. Granted the customer isn't always right but in this case it was a genuine mistake.

Thing with moneybookers is it charges a fee when buying goods
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Old 05.07.2012, 15:21
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Re: Issue with Ricardo.ch

BTW Even if there is a confirm option an order can still be duplicated if theres a problem with the system. Applications have bugs in them I'm sure most of us have seen them.
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Old 05.07.2012, 16:04
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Re: Issue with Ricardo.ch

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There's a facility to respond to negative feedback on eBay, I've seen it a few times. Granted the customer isn't always right but in this case it was a genuine mistake.

Thing with moneybookers is it charges a fee when buying goods
yes have used that facility by ebay, the one time received negative feedback from buyer, who presumably wanted to keep item and money, as had offered full refund for return of item.
The only time left negative feedback by Ricardo that was totally genuine and a warning to future buyers the seller also left negative 'never again'

Interesting what you say about 'moneybookers' as have not signed up to then. The one time used Paypal via Ricardo the seller wanted me to send them commission that Paypal charged, it was a small amount so did.

Usually when sending money via the Post have to pay an additional small fee

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BTW Even if there is a confirm option an order can still be duplicated if theres a problem with the system. Applications have bugs in them I'm sure most of us have seen them.
It is a poor show by the seller, who should have pointed the buyer to 'How to cancel a transaction with Ricardo' so then they would not pay the commission.
About a year ago had to cancel a transaction by Ricardo. Was able to do it, recall got an email with "a slap over the knuckles" so to speak (it was entirely my fault as circumstances changed and was not able to pick up in a timely manner)
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Old 05.07.2012, 16:15
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Re: Issue with Ricardo.ch

I think the way PayPal leverage it, is it is better for the customer as the seller can just incorporate into their price. It was pretty rude for the seller to ask you to pay the PP commission as they should have thought to incorporate into the price rather than inconvenience you.

A lot of websites now have a message to say don't double click or refresh the page during the purchase transaction as this could lead to it being duplicated.
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Old 05.07.2012, 16:33
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Re: Issue with Ricardo.ch

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ok, I ordered a battery for the new phone off Ricardo, as a "buy now" item.

Except I get *two* email confirmations, implying I bought two. Which I didn't.

I write to the seller saying "This appears to be a mistake by Ricardo - I actually only want one battery"

Seller writes back saying "It's legally binding. Please pay for both items now, and speak to Ricardo seperately. We will still be liable for commision, so you must pay for the 2nd item"

Is this true? What's the process for querying a duplicate order?

All I can say is...thank god it's only a battery, and not a yacht...

Tell them "No". You are paying for one battery and that you both will tell Ricardo that the sale was a mistake. Then tell them how they can claim a refund for their fees.

"En tant que vendeur, vous avez aussi la possibilité de demander un remboursement de vos frais clôtures si la transaction n’a pas été conclu avec succès sous My Ricardo > « Mes ventes » > « Articles vendus »>« Détails » à droite de l'article en question, puis « Remboursement ». Les frais de clôtures seront automatiquement déduits de votre prochaine facture."
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