Using them just now for a new integrated fridge (the old ones compressor has certainly given up after 16.5 years). Obviously we are in a bit of a hurry, so ordered one in stock plus installation and removal of the old.

It is all feeling very antiquated compared to eg digitec/galaxus let alone one of the British white goods sellers. You cant book your appointment for installation at checkout. The sales/helpline wait is long without any "position in queue" information. When you do get through you get vague info "should get a call by the end of the week to FIX an appointment"...

So have ordered a small fridge from Galaxus for delivery tomorrow. It can double up as a drinks fridge in the waschkeller once it's all sorted.

I'll update on the second part of the adventure when we have a fridge.

__________________
www.templeman.net

Tried buying something recently, showed in stock and delivery by a certain date - a date that has come & gone and still no response to emails.

Caveat emptor

Fully agree and what is worse when they send me an email & back out from the offer!!!

"Good day

Thank you for your order. Unfortunately, we received information that the item you ordered is delayed until 14.07.21.

Artikel IPXXXXXX Bosch XXXXXX

As an alternative, we would like to offer you the following item at the same price or if cheaper at the current daily low price:

Mindest VK: Shoppreis der Alternative

Bosch XXXXXXXX (nettoshop.ch)

Should you accept this offer, we kindly ask you to contact us so that your order can be customized. Otherwise, the originally ordered item will be shipped as soon as it is available.

Thank you for your understanding."

I took the Offer
Their reply:

"Hello,

Thank you for your e-mail.

Unfortunately, we cannot offer you the alternative at the same price, but only at the shop price.

How would you like to stay?

Kind regards.

Jordi Forster

If you have any further questions, please do not hesitate to contact us."

That would be hilarious if it wern't outrageous!

Maybe nettoshop will show up on Monday. Not been active though since 2018.
Can you get your money back? If so just get out of it.
The email is a clear offer (seems a case where the right hand doesn't know what the left hand does, as we say here). So if they keep giving you a hard time, a case for "Kassensturz". DO NOT THREATEN/MENTION TO them to go to Kassensturz (illegal) just go do it (legal).

They will claim that
"Mindest VK: Shoppreis der Alternative"
made it clear how the preceding bolded line was meant (VK is probably short for something like VerkaufsPreis, so "Mindest VK" is an item's minimum price).

But I'd ignore that as it's a clear contradiction of the bolded line and insist on them fulfilling their promise. They made an offer you accepted (delivery of the 2nd item for the price of the 1st), that's that.

Does anyone have a link to this law?