Go Back   English Forum Switzerland > Help & tips > Other/general  
Reply
 
Thread Tools Display Modes
  #1  
Old 23.11.2012, 19:08
Freerunner's Avatar
Junior Member
 
Join Date: Jan 2008
Location: Lugano
Posts: 61
Groaned at 0 Times in 0 Posts
Thanked 17 Times in 10 Posts
Freerunner has made some interesting contributions
Getting a refund on a defected goods purchase

Hi everyone,

I have bought the sunglasses in the shop in Lugano. The item was half of the initial price.

So when I put on the glasses next day in the sun I realized that there is a problem on the glass surface. So I can not use them.

I went back to the shop to return the goods and get my money back. But the sales person declined to do so (or even give me some other product of the same value) and explained that:
1. The goods on Sale are not to be changed or refunded (I was surprised when I found it actually written on a receipt!)
2. The defect on the sunglasses is not a good enough reason for returning the goods.

I understand that the goods on Sale are treated differently in terms of refund. But the shop sold me the defected goods.

Does anyone know if I still have the right to get my refund?
What is the name and contact details of the authority that protects the buyer's rights?

Thanks a lot in advance for your opinions and help.
Reply With Quote
  #2  
Old 23.11.2012, 19:22
st2lemans's Avatar
Forum Legend
 
Join Date: Dec 2010
Location: Lugano
Posts: 32,223
Groaned at 2,454 Times in 1,776 Posts
Thanked 39,316 Times in 18,533 Posts
st2lemans has a reputation beyond reputest2lemans has a reputation beyond reputest2lemans has a reputation beyond reputest2lemans has a reputation beyond reputest2lemans has a reputation beyond reputest2lemans has a reputation beyond repute
Re: Getting a refund on a defected goods purchase

Quote:
View Post
1. The goods on Sale are not to be changed or refunded (I was surprised when I found it actually written on a receipt!)
This is normal.

Tom
Reply With Quote
This user would like to thank st2lemans for this useful post:
  #3  
Old 24.11.2012, 08:27
Guest
 
Posts: n/a
Re: Getting a refund on a defected goods purchase

Even goods at a discount or in a sale that are defective, unless indicated, are protected under normal law
Reply With Quote
This user groans at for this post:
  #4  
Old 24.11.2012, 08:42
Jumping Captain's Avatar
Forum Veteran
 
Join Date: Sep 2012
Location: CH
Posts: 1,122
Groaned at 76 Times in 59 Posts
Thanked 1,048 Times in 536 Posts
Jumping Captain has a reputation beyond reputeJumping Captain has a reputation beyond reputeJumping Captain has a reputation beyond reputeJumping Captain has a reputation beyond repute
Re: Getting a refund on a defected goods purchase

Before we start being wannabe lawyers... we know the goods in question are sunglasses that were sold at 50%. Lets get the "rest of the story" (thanks Paul Harvey)... Exactly how are the said sunglasses damaged?

Now to the wannabe lawyer:
If in fact the sunglasses are damaged in the form of a scratch... then you don't have a snowball's chance in hell to get a refund or replacement.

The receipt says no refund or exchange on sale items. Probably says so somewhere near the register too. That is one strike.

You had ample time to inspect the sunglasses before you made the purchase. Nobody forced you to purchase them. If you walked in one minute before the shop closed for the day, that is no fault of the shop. Second strike.

Anybody care to add a third strike?
JC
Reply With Quote
The following 2 users would like to thank Jumping Captain for this useful post:
  #5  
Old 24.11.2012, 10:33
Wallabies's Avatar
Forum Legend
 
Join Date: Sep 2011
Location: Winterthur
Posts: 3,219
Groaned at 311 Times in 176 Posts
Thanked 3,314 Times in 1,577 Posts
Wallabies has a reputation beyond reputeWallabies has a reputation beyond reputeWallabies has a reputation beyond reputeWallabies has a reputation beyond repute
Re: Getting a refund on a defected goods purchase

This is a normal condition of goods on large markdowns in lots of places around the world.

They are only subglasses so you should nor have paid more then 20CHF in a slae and they are still usable I suspect and if they arent there is no way you should have nort discovered it the day before when you were buying them, unless you yourself sctratched them and are trying your luck after deciding they werent reqlly a bargain
Reply With Quote
  #6  
Old 24.11.2012, 11:00
Forum Legend
 
Join Date: May 2010
Location: north
Posts: 6,132
Groaned at 218 Times in 138 Posts
Thanked 5,100 Times in 2,636 Posts
rob1 has a reputation beyond reputerob1 has a reputation beyond reputerob1 has a reputation beyond reputerob1 has a reputation beyond reputerob1 has a reputation beyond reputerob1 has a reputation beyond repute
Re: Getting a refund on a defected goods purchase

a lot of places have these signs, no refunds, no exchange etc.. but what is the actual law?

its just like the note on the bottom of the rental contract for 200chf if you back out, its may say that but in reality its unenforceable.

as example, in uk a lot of places also have the no refunds sign but you have the right to an exchange or refund in law, just because the shop owner doesnt want to do so doesnt make it so.
Reply With Quote
  #7  
Old 24.11.2012, 11:07
Wallabies's Avatar
Forum Legend
 
Join Date: Sep 2011
Location: Winterthur
Posts: 3,219
Groaned at 311 Times in 176 Posts
Thanked 3,314 Times in 1,577 Posts
Wallabies has a reputation beyond reputeWallabies has a reputation beyond reputeWallabies has a reputation beyond reputeWallabies has a reputation beyond repute
Re: Getting a refund on a defected goods purchase

Its actually really hard to find this out, google takes about 1 min to locate them.

http://www.konsum.ch/ueber-uns
Reply With Quote
  #8  
Old 24.11.2012, 11:41
Jumping Captain's Avatar
Forum Veteran
 
Join Date: Sep 2012
Location: CH
Posts: 1,122
Groaned at 76 Times in 59 Posts
Thanked 1,048 Times in 536 Posts
Jumping Captain has a reputation beyond reputeJumping Captain has a reputation beyond reputeJumping Captain has a reputation beyond reputeJumping Captain has a reputation beyond repute
Re: Getting a refund on a defected goods purchase

Quote:
View Post
a lot of places have these signs, no refunds, no exchange etc.. but what is the actual law?
Whether actual law or not... a little consideration for the situation and tolerance from the seller is called for. Owning a business is also not a matter of being cheesy with everybody either. Somehow the bills have to be paid.

I understand both sides here. With the current knowledge (little at best), I side with the shop owner, especially if 50% means CHF 49.- or less.
JC
Reply With Quote
Reply




Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
VAT Refund - Online purchase from Germany jnemeth Finance/banking/taxation 25 13.05.2015 16:30
Refund of Swiss VAT when returning purchase made in EU Stu&Kara Finance/banking/taxation 9 29.01.2013 12:56
new car purchase - getting best deal Anwar Transportation/driving 15 25.01.2011 20:42
Student rights (getting refund on private school fees?) nomz Family matters/health 10 04.11.2008 20:30
Backing off from a course and not getting refund yuma Daily life 7 23.10.2008 11:38


All times are GMT +2. The time now is 18:37.


Powered by vBulletin® Version 3.8.4
Copyright ©2000 - 2022, Jelsoft Enterprises Ltd.
LinkBacks Enabled by vBSEO 3.1.0