Go Back   English Forum Switzerland > Help & tips > Other/general  
Reply
 
Thread Tools Display Modes
  #1  
Old 28.11.2012, 09:44
Forum Legend
 
Join Date: Feb 2007
Location: Zurich Unterland
Posts: 3,315
Groaned at 145 Times in 99 Posts
Thanked 4,850 Times in 1,930 Posts
smoky has a reputation beyond reputesmoky has a reputation beyond reputesmoky has a reputation beyond reputesmoky has a reputation beyond reputesmoky has a reputation beyond reputesmoky has a reputation beyond repute
Jammed dough hook - Kenwood Major

Just thought maybe someone out there has had this same problem?

We make bread every week using the big mixer. This last time the dough hook was jammed in solid. Brute force would not remove it.

I searched the Kenwood internet site "problems" pages and found someone who`d had the same problem. Seems the little circlip has worn out/got damaged, and this jams everything.

Kenwood`s reply was that one needs to buy a new dough hook (that contains the circlip) and the big screw on with the gears (fixture to the actual machine).

But ...... now the problem. My partner phoned the Kenwood agents in Switzerland, and they say he needs to bring in/post the entire machine to them! They will charge a basic service fee of Sfr60 (plus postage of +- Sfr50 or 60 - it weighs a ton being all metal! means paying over a hundred francs before anything is done). There is nothing wrong with the machine! We just need that attachement and dough hook.

Any ideas about where one could go to buy just those parts?

Many thanks for reading about my problem
(I really don`t fancy kneading 2kg of dough by hand!)
Reply With Quote
  #2  
Old 28.11.2012, 09:54
Forum Legend
 
Join Date: May 2010
Location: north
Posts: 6,132
Groaned at 218 Times in 138 Posts
Thanked 5,100 Times in 2,636 Posts
rob1 has a reputation beyond reputerob1 has a reputation beyond reputerob1 has a reputation beyond reputerob1 has a reputation beyond reputerob1 has a reputation beyond reputerob1 has a reputation beyond repute
Re: Jammed dough hook - Kenwood Major

can norm buy just the spare parts from online sellers....

if you have a pic of the clip i can see if i have something in my collection..... but i suspect we have different meaning of circlip
Reply With Quote
This user would like to thank rob1 for this useful post:
  #3  
Old 28.11.2012, 09:58
Carlos R's Avatar
Forum Legend
 
Join Date: Dec 2009
Location: Roundn'about Basel
Posts: 7,232
Groaned at 105 Times in 95 Posts
Thanked 9,934 Times in 4,178 Posts
Carlos R has a reputation beyond reputeCarlos R has a reputation beyond reputeCarlos R has a reputation beyond reputeCarlos R has a reputation beyond reputeCarlos R has a reputation beyond reputeCarlos R has a reputation beyond repute
Re: Jammed dough hook - Kenwood Major

Contact Kenwood global HQ and point out the issue.
Reply With Quote
  #4  
Old 28.11.2012, 09:59
Verbier's Avatar
Forum Legend
 
Join Date: Jul 2008
Location: Lully VD
Posts: 4,383
Groaned at 17 Times in 17 Posts
Thanked 4,649 Times in 2,350 Posts
Verbier has a reputation beyond reputeVerbier has a reputation beyond reputeVerbier has a reputation beyond reputeVerbier has a reputation beyond reputeVerbier has a reputation beyond reputeVerbier has a reputation beyond repute
Re: Jammed dough hook - Kenwood Major

With a question like this, it would really help if you gave model numbers of the machine and the part that you think you need.

As a guess from what you described, might this be the part you need? In any event, this might be the site to order the part(s).

Link:http://www.buyspares.co.uk/use-ken71...pl?pid=1162169
Reply With Quote
The following 2 users would like to thank Verbier for this useful post:
  #5  
Old 28.11.2012, 12:22
Forum Legend
 
Join Date: Apr 2008
Location: Zurich
Posts: 3,736
Groaned at 72 Times in 51 Posts
Thanked 3,970 Times in 2,141 Posts
rainer_d has a reputation beyond reputerainer_d has a reputation beyond reputerainer_d has a reputation beyond reputerainer_d has a reputation beyond reputerainer_d has a reputation beyond reputerainer_d has a reputation beyond repute
Re: Jammed dough hook - Kenwood Major

Quote:
View Post
(I really don`t fancy kneading 2kg of dough by hand!)
That may be part of the problem.
Few consumer-grade kitchen tools are made for this kind of wear and tear....
Reply With Quote
  #6  
Old 28.11.2012, 12:32
Forum Legend
 
Join Date: May 2010
Location: north
Posts: 6,132
Groaned at 218 Times in 138 Posts
Thanked 5,100 Times in 2,636 Posts
rob1 has a reputation beyond reputerob1 has a reputation beyond reputerob1 has a reputation beyond reputerob1 has a reputation beyond reputerob1 has a reputation beyond reputerob1 has a reputation beyond repute
Re: Jammed dough hook - Kenwood Major

if its unit i have seen in some shops its a huge thing, bordering on commercial grade
Reply With Quote
  #7  
Old 28.11.2012, 12:53
Twinklestar's Avatar
Member
 
Join Date: Jun 2010
Location: Emmental
Posts: 223
Groaned at 5 Times in 3 Posts
Thanked 311 Times in 129 Posts
Twinklestar has an excellent reputationTwinklestar has an excellent reputationTwinklestar has an excellent reputationTwinklestar has an excellent reputation
Re: Jammed dough hook - Kenwood Major

Quote:
View Post
Just thought maybe someone out there has had this same problem?

We make bread every week using the big mixer. This last time the dough hook was jammed in solid. Brute force would not remove it.

I searched the Kenwood internet site "problems" pages and found someone who`d had the same problem. Seems the little circlip has worn out/got damaged, and this jams everything.

Kenwood`s reply was that one needs to buy a new dough hook (that contains the circlip) and the big screw on with the gears (fixture to the actual machine).

But ...... now the problem. My partner phoned the Kenwood agents in Switzerland, and they say he needs to bring in/post the entire machine to them! They will charge a basic service fee of Sfr60 (plus postage of +- Sfr50 or 60 - it weighs a ton being all metal! means paying over a hundred francs before anything is done). There is nothing wrong with the machine! We just need that attachement and dough hook.

Any ideas about where one could go to buy just those parts?

Many thanks for reading about my problem
(I really don`t fancy kneading 2kg of dough by hand!)
Hello, I have a spare dough hook as shown here. http://t1.gstatic.com/images?q=tbn:A...cPzIaV5vMBNahw

You are most welcome to have it for the price of the postag.
I have the kenwood chef but these attachments are interchangable with the major.

Don't know about the screw/gears problem though, sorry.

Send me a P.M. if you are interested.
Reply With Quote
This user would like to thank Twinklestar for this useful post:
  #8  
Old 28.11.2012, 14:51
Forum Legend
 
Join Date: Feb 2007
Location: Zurich Unterland
Posts: 3,315
Groaned at 145 Times in 99 Posts
Thanked 4,850 Times in 1,930 Posts
smoky has a reputation beyond reputesmoky has a reputation beyond reputesmoky has a reputation beyond reputesmoky has a reputation beyond reputesmoky has a reputation beyond reputesmoky has a reputation beyond repute
Re: Jammed dough hook - Kenwood Major

Thank you everyone for your most helpful replies and links provided.

The gadget is with partner in his car - will do some comparing and a photo shoot as soon as he returns.

Oh EF is wonderful!
Reply With Quote
  #9  
Old 28.11.2012, 15:17
Guest
 
Posts: n/a
Re: Jammed dough hook - Kenwood Major

Quote:
View Post
That may be part of the problem.
Few consumer-grade kitchen tools are made for this kind of wear and tear....
The Kenwood item in question is far from "consumer-grade". It's actually about the most professional mixer there is.
Reply With Quote
This user would like to thank for this useful post:
  #10  
Old 28.11.2012, 15:43
Forum Legend
 
Join Date: Feb 2007
Location: Zurich Unterland
Posts: 3,315
Groaned at 145 Times in 99 Posts
Thanked 4,850 Times in 1,930 Posts
smoky has a reputation beyond reputesmoky has a reputation beyond reputesmoky has a reputation beyond reputesmoky has a reputation beyond reputesmoky has a reputation beyond reputesmoky has a reputation beyond repute
Re: Jammed dough hook - Kenwood Major

Quote:
The Kenwood item in question is far from "consumer-grade". It's actually about the most professional mixer there is.
Yes, this thing is all metal, and very sturdy. And VERY heavy! Hence the horified feeling when being asked to POST it to the agents!
Reply With Quote
  #11  
Old 28.11.2012, 15:47
Senior Member
 
Join Date: May 2011
Location: Zurich
Posts: 482
Groaned at 1 Time in 1 Post
Thanked 267 Times in 168 Posts
gourmet is considered knowledgeablegourmet is considered knowledgeablegourmet is considered knowledgeable
Re: Jammed dough hook - Kenwood Major

Quote:
The Kenwood item in question is far from "consumer-grade". It's actually about the most professional mixer there is.
Quote:
View Post
That may be part of the problem.
Few consumer-grade kitchen tools are made for this kind of wear and tear....
I got one as well and it can handle up to 3KG of dough as it is advertised as professional grade with solid stainless steel bowl and hooks. Mine weights around 18KG, so not really an option to send the whole thing off by post! I can barely move it as it is; nvm taking it to post office!
Reply With Quote
This user would like to thank gourmet for this useful post:
  #12  
Old 29.11.2012, 14:20
mistrale's Avatar
Member
 
Join Date: Nov 2010
Location: Lutry area, VD
Posts: 145
Groaned at 0 Times in 0 Posts
Thanked 46 Times in 36 Posts
mistrale is considered knowledgeablemistrale is considered knowledgeablemistrale is considered knowledgeable
Re: Jammed dough hook - Kenwood Major

I realize this is somewhat irrelevant to the posted question, but I had to contact Kenwood because of a broken plastic piece (the 'plunger' that goes with the food slicer/dicer attachment - which I might point out has broken again). They sent me a new one at no charge. I was quite pleased. I believe I contacted them by email. I can give details if you need them - just pm me. Perhaps this method of communication could be more effective for you?
Reply With Quote
This user would like to thank mistrale for this useful post:
  #13  
Old 04.12.2012, 15:14
Forum Legend
 
Join Date: Feb 2007
Location: Zurich Unterland
Posts: 3,315
Groaned at 145 Times in 99 Posts
Thanked 4,850 Times in 1,930 Posts
smoky has a reputation beyond reputesmoky has a reputation beyond reputesmoky has a reputation beyond reputesmoky has a reputation beyond reputesmoky has a reputation beyond reputesmoky has a reputation beyond repute
Re: Jammed dough hook - Kenwood Major

The saga continues.....

Desperate to make a big batch of bread on the weekend I used the machine again, with the jammed dough hook. And then, the dough hook just came loose all on its own! - normal removal for cleaning. (After being jammed solid into the gear cog no amount of brute force could previously remove!)

The steel rod containing the circlip is damaged, circlip seems to have come loose. So I emailed the Kenwood agents in Switzerland, with a photo of what I need..... just the short rod that screws into the dough hook attachment.

Ah ha .... return email, in English. "I have shown your photo to our Technic Advisor, and he says you must post the machine to us".

I wrote back telling them I can`t even lift the machine, never mind post it! That there is nothing wrong with the machine - I just need them to send me that little piece.

Silence.

Patience. keep smiling. It`s Christmas time.
Reply With Quote
  #14  
Old 04.12.2012, 15:48
Carlos R's Avatar
Forum Legend
 
Join Date: Dec 2009
Location: Roundn'about Basel
Posts: 7,232
Groaned at 105 Times in 95 Posts
Thanked 9,934 Times in 4,178 Posts
Carlos R has a reputation beyond reputeCarlos R has a reputation beyond reputeCarlos R has a reputation beyond reputeCarlos R has a reputation beyond reputeCarlos R has a reputation beyond reputeCarlos R has a reputation beyond repute
Re: Jammed dough hook - Kenwood Major

Can you post picture here - I'm just curious...
Reply With Quote
  #15  
Old 04.12.2012, 16:14
Tom1234's Avatar
Forum Legend
 
Join Date: Jan 2007
Location: Kanton Luzern
Posts: 16,489
Groaned at 578 Times in 453 Posts
Thanked 24,673 Times in 9,933 Posts
Tom1234 has a reputation beyond reputeTom1234 has a reputation beyond reputeTom1234 has a reputation beyond reputeTom1234 has a reputation beyond reputeTom1234 has a reputation beyond reputeTom1234 has a reputation beyond repute
Re: Jammed dough hook - Kenwood Major

Quote:
View Post

The steel rod containing the circlip is damaged, circlip seems to have come loose. So I emailed the Kenwood agents in Switzerland, with a photo of what I need..... just the short rod that screws into the dough hook attachment.
Is this what you need:



Plenty of places you can buy one including here for 7.49GBP
Reply With Quote
The following 2 users would like to thank Tom1234 for this useful post:
  #16  
Old 04.12.2012, 16:57
Forum Legend
 
Join Date: Feb 2007
Location: Zurich Unterland
Posts: 3,315
Groaned at 145 Times in 99 Posts
Thanked 4,850 Times in 1,930 Posts
smoky has a reputation beyond reputesmoky has a reputation beyond reputesmoky has a reputation beyond reputesmoky has a reputation beyond reputesmoky has a reputation beyond reputesmoky has a reputation beyond repute
Re: Jammed dough hook - Kenwood Major

Quote:
View Post
Is this what you need:



Plenty of places you can buy one including here for 7.49GBP
YAHRS INDEED!

Simple hey?

You`d think.......

That was what I sent them in my email.
Reply With Quote
  #17  
Old 04.12.2012, 17:02
Caviarchips's Avatar
Forum Legend
 
Join Date: May 2010
Location: Basel Stadt
Posts: 3,979
Groaned at 99 Times in 77 Posts
Thanked 6,677 Times in 2,388 Posts
Caviarchips has a reputation beyond reputeCaviarchips has a reputation beyond reputeCaviarchips has a reputation beyond reputeCaviarchips has a reputation beyond reputeCaviarchips has a reputation beyond reputeCaviarchips has a reputation beyond repute
Re: Jammed dough hook - Kenwood Major

Quote:
View Post
Desperate to make a big batch of bread on the weekend I used the machine again, with the jammed dough hook. And then, the dough hook just came loose all on its own!
Let me just check I understood so far....

You used hammers, tools, brute force and raw power to remove the part - but the only thing that worked was your bread mix?

Your family are very lucky to have you cook for them
Reply With Quote
The following 4 users would like to thank Caviarchips for this useful post:
  #18  
Old 04.12.2012, 17:45
Carlos R's Avatar
Forum Legend
 
Join Date: Dec 2009
Location: Roundn'about Basel
Posts: 7,232
Groaned at 105 Times in 95 Posts
Thanked 9,934 Times in 4,178 Posts
Carlos R has a reputation beyond reputeCarlos R has a reputation beyond reputeCarlos R has a reputation beyond reputeCarlos R has a reputation beyond reputeCarlos R has a reputation beyond reputeCarlos R has a reputation beyond repute
Re: Jammed dough hook - Kenwood Major

Quote:
View Post
YAHRS INDEED!

Simple hey?

You`d think.......

That was what I sent them in my email.
So why don't you order one on-line then?
Reply With Quote
The following 2 users would like to thank Carlos R for this useful post:
  #19  
Old 04.12.2012, 18:26
Senior Member
 
Join Date: May 2011
Location: Zurich
Posts: 482
Groaned at 1 Time in 1 Post
Thanked 267 Times in 168 Posts
gourmet is considered knowledgeablegourmet is considered knowledgeablegourmet is considered knowledgeable
Re: Jammed dough hook - Kenwood Major

hey Smoky,

want to use mine? I will just take a small percentage of bread as payment
Reply With Quote
  #20  
Old 04.12.2012, 20:00
Forum Legend
 
Join Date: Feb 2007
Location: Zurich Unterland
Posts: 3,315
Groaned at 145 Times in 99 Posts
Thanked 4,850 Times in 1,930 Posts
smoky has a reputation beyond reputesmoky has a reputation beyond reputesmoky has a reputation beyond reputesmoky has a reputation beyond reputesmoky has a reputation beyond reputesmoky has a reputation beyond repute
Re: Jammed dough hook - Kenwood Major

Quote:
View Post
So why don't you order one on-line then?
That`s what I`m trying to do .... in Switzerland .... from the agent.

Oh well, guess it`s the UK for "service"?

Just thought it would be easier and quicker doing the deal here.
Reply With Quote
This user would like to thank smoky for this useful post:
Reply

Tags
dough hook, kenwood food mixer




Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
Pizza Dough MacGregor's Daughter Daily life 36 09.03.2012 11:40
Nikon D3100 mirror jammed PaddyG Other/general 26 24.01.2011 18:20
Where to buy phyllo dough? Lenar Food and drink 5 17.11.2010 18:16
Electronic expert to hook check my cable hook-up (Basel) ChinaRider TV/internet/telephone 2 26.08.2007 22:35
Gluten free pizza dough cyrat Food and drink 5 12.06.2007 01:11


All times are GMT +2. The time now is 14:07.


Powered by vBulletin® Version 3.8.4
Copyright ©2000 - 2022, Jelsoft Enterprises Ltd.
LinkBacks Enabled by vBSEO 3.1.0