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Old 20.01.2013, 12:47
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Driving School Won't Give Me A Refund

Hey,

I took some driving classes last year at BIG Fahrschule AG in Zurich; my instructor broke his leg and couldn't work the month before my practical exam. I contacted the company (asking for a replacement or a refund of the missed lessons) but never heard back.

Since then I've emailed them several times (unanswered) and proceeded to sending them a letter detailing what happened. All I got back was a letter telling me to "settle it with my driving instructor". Now he's not working at that company anymore. The payment was made out to the company, so I'm pretty sure they are the ones I need to deal with.


What can I do here? I am pretty angry at the way this has been handled by my driving school (ignoring and referring me for several months now). At "only" 400 CHF this isn't something I'd like to take to court, but is there some consumer organization that I could contact?


Thanks for the help.


(The driving school sells lessons in "packs". I had paid for 5 lessons a few days before my instructor broke his leg, so the "pack" hasn't even been started. Not that it makes a difference...)
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Old 20.01.2013, 13:09
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Re: Driving School Won't Give Me A Refund

Nah, don't be nice. Just take them to court and start off with one of those Betreibung things.
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Old 20.01.2013, 14:16
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Re: Driving School Won't Give Me A Refund

How did you pay? If it was by credit card then you could take it up with them too.
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Old 20.01.2013, 15:04
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Re: Driving School Won't Give Me A Refund

You paid, you received no service forthe payment. Take it up with an authority since the lessons you expected are to be provided by the company not by the guy with a broken leg its their role to fond someone who will teach you.
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Old 20.01.2013, 15:55
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Re: Driving School Won't Give Me A Refund

Check your contract. If it's with the driving school, it's their responsibility to fix it. Don't be nice.
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Old 20.01.2013, 17:51
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Re: Driving School Won't Give Me A Refund

Start a Betreibung against the person that received your money, ie the driving school. The instructor was probably self employed, but you paid the school and the school should honour the contract.
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Old 20.01.2013, 19:04
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Re: Driving School Won't Give Me A Refund

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Start a Betreibung against the person that received your money, ie the driving school. The instructor was probably self employed, but you paid the school and the school should honour the contract.
You need to look at the contract & see if the driving school is the agent of the OP or of the instructor........
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Old 21.01.2013, 13:05
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Re: Driving School Won't Give Me A Refund

Thanks everyone!

I'll check the contract and let them know that I'll start a Betreibung unless they return my money.
Does anyone have experience with the process? Looks like I just contact the local Betreibungsamt, they make sure my claim is just and handle everything else?
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