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Old 28.01.2014, 19:37
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Swiss Post Requesting Evidence of Value

Got a letter today that my parcel sent from the UK (a pair of glasses) is being held until i can provide some evidence of the value.

My question: the value is already declared on the front of the packet do they open it up to verify the value inside incase theres an invoice

what happens if i cant provide proof as there is no receipt or anything
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Old 28.01.2014, 19:43
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Re: Swiss Post Requesting Evidence of Value

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Got a letter today that my parcel sent from the UK (a pair of glasses) is being held until i can provide some evidence of the value.

My question: the value is already declared on the front of the packet do they open it up to verify the value inside incase theres an invoice

what happens if i cant provide proof as there is no receipt or anything
They obviously don't have the correct info to hand, the options are they will decide it's value 1,000 CHF & send you the bill. If however you bought from glasses direct for £20 + 5 postage & can provide the invoice you will pay nothing.

Did you post them to yourself? If not how can you be so sure there is an invoice attached?
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Old 28.01.2014, 19:53
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Re: Swiss Post Requesting Evidence of Value

Normally means no value has been declared. Expect extra charges for the service.

If u look on the post.ch there is a nice video showing this situation
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Old 28.01.2014, 19:53
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Re: Swiss Post Requesting Evidence of Value

thanks,

I have no idea if theres an invoice inside, my friend posted it to me
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Old 28.01.2014, 19:59
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Re: Swiss Post Requesting Evidence of Value

Where did you friend get the glasses? Did she buy them for you- in which case ask her for the receipt. You can't really expect the Post Office to actually believe the value people put on parcels!
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Old 12.10.2017, 13:27
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Re: Swiss Post Requesting Evidence of Value

Swiss post customs sent me a letter the other day requesting value information for an item I've ordered. I sent them the email confirmation of the purchase and the credit card statement entry, via email.

I have heard nothing in reply and nothing has changed on the parcel tracker. How long does this take? Do they get back to you and let you know all is ok or not?
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Old 12.10.2017, 13:45
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Re: Swiss Post Requesting Evidence of Value

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Swiss post customs sent me a letter the other day requesting value information for an item I've ordered. I sent them the email confirmation of the purchase and the credit card statement entry, via email.

I have heard nothing in reply and nothing has changed on the parcel tracker. How long does this take? Do they get back to you and let you know all is ok or not?
Have you gotten a confirmation from them receiving the info?

If so, just give them some weeks, if no send them another mail to ask if the info has been received properly.
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Old 12.10.2017, 14:02
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Re: Swiss Post Requesting Evidence of Value

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Swiss post customs sent me a letter the other day requesting value information for an item I've ordered. I sent them the email confirmation of the purchase and the credit card statement entry, via email.

I have heard nothing in reply and nothing has changed on the parcel tracker. How long does this take? Do they get back to you and let you know all is ok or not?
This has happened to me once. In that instance, my receipt proved that the parcel was below the taxable value. I emailed the receipt to the Post and received no confirmation. However, a few days later I received the parcel. No additional charges.
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Old 12.10.2017, 14:04
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Re: Swiss Post Requesting Evidence of Value

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a few days later I received the parcel. No additional charges.
Likewise, less than a week after mailing them the info.

Tom
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Old 12.10.2017, 14:46
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Re: Swiss Post Requesting Evidence of Value

Notifications from the post are typically awful.

For parcels I always get the "your parcel has been delivered" emails immediately - and since it's been delivered I'm like "yeah, no s**t"

The "we've dumped your parcel at the crappy Volg where the staff make no attempt to hide how much they hate acting as a post office" emails always arrive thirty minutes after I've arrived home and can't be bothered going back the way I've just come to pick it up.
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Old 12.10.2017, 15:33
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Re: Swiss Post Requesting Evidence of Value

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Swiss post customs sent me a letter the other day requesting value information for an item I've ordered. I sent them the email confirmation of the purchase and the credit card statement entry, via email.

I have heard nothing in reply and nothing has changed on the parcel tracker. How long does this take? Do they get back to you and let you know all is ok or not?
I get these from time to time. In happens when either the value isn't declared on the package or they don't believe the value as stated (this can happen with Chinese vendors like Banggood or Aliexpress who sometimes declare obviously fantastic valuations - my last one was CHF 20 for something that was clearly worth several hundred francs).

All the emails I've sent get answered within seconds by an autoresponder and then within one or two days by a real person. So if you haven't received at least the first response, maybe check if you wrote the email address correctly (and look for any 'unknown recipient' responses).

They tend to like the reference number in the email title (15 digit number that begins with 1), so always put that in.
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Old 12.10.2017, 21:19
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Re: Swiss Post Requesting Evidence of Value

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I get these from time to time. In happens when either the value isn't declared on the package or they don't believe the value as stated (this can happen with Chinese vendors like Banggood or Aliexpress who sometimes declare obviously fantastic valuations - my last one was CHF 20 for something that was clearly worth several hundred francs).

All the emails I've sent get answered within seconds by an autoresponder and then within one or two days by a real person. So if you haven't received at least the first response, maybe check if you wrote the email address correctly (and look for any 'unknown recipient' responses).

They tend to like the reference number in the email title (15 digit number that begins with 1), so always put that in.
I haven't had an auto-response, but the email address is correct
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