Go Back   English Forum Switzerland > Help & tips > Other/general  
Thread Tools Display Modes
Prev Previous Post   Next Post Next
Old 22.05.2014, 16:21
UncleMike988's Avatar
Junior Member
Join Date: May 2007
Location: Baden
Posts: 87
Groaned at 0 Times in 0 Posts
Thanked 113 Times in 47 Posts
UncleMike988 has earned the respect of manyUncleMike988 has earned the respect of manyUncleMike988 has earned the respect of many
Coop Supercard (MasterCard) problems

Hi guys,

Has anyone else had any problems, with using the Coop Supercard (MasterCard) ?

We've had huge problems with their customer service, and they refuse to accept they're doing anything wrong.

The Coop MasterCard comes with two annoying problems:

1. When trying to book holidays/flights using non-Swiss websites, the Coop MasterCard will automatically get declined.

So, trying to book using expedia.co.uk, or book flights with American Airline's own website was automatically declined.

Coop admitted that this is their standard policy (!!) as fraud is so high, particularly with travel websites.

They claim that what should happen is that the payment should be declined, but you should then get a txt message sent to you, asking you to ring Coop, and if you do so, they can manually make an exception for you, and you can force it to work.

We didn't always get such a txt message, and once when we did, we rang up Coop to ask them to let the payment through, and they charged us a couple of CHFs for the privilege of ringing their customer services line !!


2. My wife and I both told Coop we'd be going on holiday to Thailand for 10 days, gave them the dates, and told them to make sure that our two MasterCards would work over there.


We got there, and both cards were declined, every single time, on every transaction, even for small amounts. Coop suggested that perhaps each of these places we visited had "communication problems", and claimed that they had never messages asking for payments on our cards.

I told them, after having my Coop MasterCard declined, I used my UK Visa Card, and it worked every time. Why was that ?

"We can't comment on how other foreign credit cards are working."


In short, Coop refused to acknowledge that there's any problem at all, but we have had an endless stream of problems with (just) their MasterCard.

Seriously, a credit card, which is designed to automatically decline transactions from any travel website outside of Switzerland ?! What's the point of having a nice large credit limit, if you can't even book your family holiday on it !

Has anyone else suffered with problems like this ?

And, is there a good alternative credit card we can move to ?

Reply With Quote

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off

Similar Threads
Thread Thread Starter Forum Replies Last Post
Purchasing Dog Beds with Coop Supercard Points Mrs. Doolittle Pet corner 12 07.05.2014 14:31
How to insert points in coop supercard? Myth Daily life 8 03.03.2013 19:28
Carte manor? Coop Supercard? Migros's M-CUMULUS? jd3241 Daily life 26 28.03.2012 10:27
Coop Supercard Points Breezy Other/general 24 11.11.2011 20:56
Coop SuperCard MattM Other/general 30 10.12.2009 21:29

All times are GMT +2. The time now is 07:50.

Powered by vBulletin® Version 3.8.4
Copyright ©2000 - 2021, Jelsoft Enterprises Ltd.
LinkBacks Enabled by vBSEO 3.1.0