I can't say if their customer service is any good as I just did my first online order. It's also valid in stores too. Given how expensive makeup is here, I think it's a good deal.

Their online shop is terrible. My GF bought 2-3 times there (online). Two weeks ago, she bought some more products and the total amout was over 150.- and as usual to pay per invoice. She recieved the confirmation that the products is about to ship.

Hour later, she recieved another email that since the order is above 150.- she has to pre-pay the stuff per bank-transfer (Vorauszahlung) and include order number in the transfer which she did minutes after.

3-4 day later it's blackfriday and the products she ordered (still in stock) get a small discount... who cares...

Day later she recieves another email statting that they recieved the paymet yet they're sorry that now the products are out of stock...

Don't use their online shop... It's a joke...