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Old 05.09.2014, 01:39
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What is the return policy here?

Hi!

I bought a pair of soccer(fussball) shoes on sale(20% off!) today in Ochsner Sports and I just realized that the size number on the box is not in U.S size. So they are half a size bigger than what I actually need. Does anyone know if I can just go back to the store tomorrow and exchange for another pair? I still have the receipt but I left the box in the counter.

Danke!
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Old 05.09.2014, 01:42
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Re: what ist der Return policy hier?

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Hi!

I bought a pair of soccer(fussball) shoes on sale(20% off!) today in Ochsner Sports and I just realized that the size number on the box is not in U.S size. So they are half a size bigger than what I actually need. Does anyone know if I can just go back to the store tomorrow and exchange for another pair? I still have the receipt but I left the box in the counter.

Danke!

Read what it says on the receipt re: returns and check out this thread:

Returns - American style
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Old 05.09.2014, 02:19
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Re: what ist der Return policy hier?

This is the English Forum, for English speakers in Switzerland. Please post in English. Your thread title is meaningless; I have changed it, this time. Please note that posts in languages other than English may be deleted.
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Old 05.09.2014, 02:49
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Re: what ist der Return policy hier?

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Your thread title is meaningless; ...
On general principles I do not groan, and for survival reason I doubly do not groan moderators, so your response will go ungroaned. That said, this is a most groan-worthy piece of bureaucratic overkill.

The English and German languages are sufficiently similar that no English speaker would have the slightest difficulty understanding the subject.

How often do people post about Gemindes or communes? Neither is an English word.
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Old 05.09.2014, 03:47
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Re: What is the return policy here?

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Hi!

I bought a pair of soccer(fussball) shoes on sale(20% off!) today in Ochsner Sports and I just realized that the size number on the box is not in U.S size. So they are half a size bigger than what I actually need. Does anyone know if I can just go back to the store tomorrow and exchange for another pair? I still have the receipt but I left the box in the counter.

Danke!
Generally here, there is no official return policy, unless the goods are defective - and then the shop can get them repaired!

As they were sold with a 20% discount to get rid of them, the shop will NOT be obliged to exchange them.
However it is worth asking for a smaller size, especially if you offer to buy some socks with them.

When you play football, don't you wear 2 pairs of socks?

Or you can buy some sport insoles, which will fill up the shoes, and take out the sweat when you remove them.
Buy a size larger and trim them with scissors to fit the boots well.

https://www.google.com/search?site=i...0vA&gws_rd=ssl
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Old 05.09.2014, 04:38
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Re: what ist der Return policy hier?

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On general principles I do not groan, and for survival reason I doubly do not groan moderators, so your response will go ungroaned. That said, this is a most groan-worthy piece of bureaucratic overkill.

The English and German languages are sufficiently similar that no English speaker would have the slightest difficulty understanding the subject.

How often do people post about Gemindes or communes? Neither is an English word.
Where would you draw the line?

How much of a foreign language is acceptable -- and what's your standard of acceptability? When a poster is capable of writing standard English, why should they write in some pig Latin-like mix of German and English? Are we so dumbed-down by Rupert Murdoch et al. that we can't string four of five English words into a sentence now?

Do you really think that English and German are "sufficiently similar"? Do you really think the poster's thread title was written in correct German? If someone wants to give away a Sessel, do you know what is being offered? What about our members in Romandy and Ticino?

Do you know how to translate Gemeinde/commune into English so that the term would be understood by both Americans and those of British Commonwealth origin?

Do you think I've asked enough questions?
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Old 05.09.2014, 04:51
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Re: What is the return policy here?

I think you should both sleep on it, it's 03:38 !
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Old 05.09.2014, 05:38
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Re: What is the return policy here?

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I think you should both sleep on it, it's 03:38 !
Excellent idea, even though it is not yet midnight in New Hampshire.

On Friday (tomorrow for me, later today for you) I plan to read the long (57 posts) thread in which Mark laid down the policy: Guideline: Use of foreign words/terms in posts. It is a fascinating topic, and one in which EF has had a lot of difficulty finding the right balance.
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Old 05.09.2014, 09:45
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Re: What is the return policy here?

Just ask. You'll get a gift card, not a refund. Vogeli shoes takes them back when they are on sale. Oschner are very good to their customers and will even repair shoes up to a year old.
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Old 05.09.2014, 10:06
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Re: What is the return policy here?

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Hi!

I bought a pair of soccer(fussball) shoes on sale(20% off!) today in Ochsner Sports and I just realized that the size number on the box is not in U.S size. So they are half a size bigger than what I actually need. Does anyone know if I can just go back to the store tomorrow and exchange for another pair? I still have the receipt but I left the box in the counter.

Danke!
Oschner are generally pretty good on returns. The problem is that you didn't take the box. When they offered to recycle the box for me in shop I questioned whether I would have an issue bringing my purchase back for a refund - the answer was yes. You could still try and if you are nice and polite you might get lucky. The problem you have is that you aren't returning your purchase in their original condition (which includes the shoe box). Trying to exchange instead of straight up refund probably works in your favour too.
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Old 05.09.2014, 10:08
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Re: What is the return policy here?

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As they were sold with a 20% discount to get rid of them, the shop will NOT be obliged to exchange them.
I think you'll find they have a general 20% offer on sports shoes at the moment so not a sell-off discount.

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Just ask. You'll get a gift card, not a refund. Vogeli shoes takes them back when they are on sale. Oschner are very good to their customers and will even repair shoes up to a year old.
Agree generally no problem with Ochsner, at least in exchanging for the correct size as long as they are not used.

This is one area Migros are usually very good. Migros also have a 2 year guarantee on sports shoes (like most other things) which they are pretty good in honouring. I once took a well used (but not worn out) 2 year old pair of squash shoes back because part of the upper shoe had broken and got a full refund.

BTW Migros also have 20% off all sports shoes atm. Strange how these offers always seem to synchronise, isn't it...?
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Old 05.09.2014, 10:11
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Re: What is the return policy here?

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What is the return policy here?
Generally, once you have posted on EF you can't exchange that post for another one.
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Old 05.09.2014, 23:27
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Re: What is the return policy here?

Thanks guys! So I just went into the store today and asked them for an exchange, and unfortunately all the shoes they put on sale have been shipped to the Ochsner outlet already, so I couldn't have a exchange. However, they offered me a voucher I could use for another purchase in Ochsner. I might go to the outlet tomorrow(two hour trip!) so see if I could get something cheap there.

Just in case some of you are not going out now, where is a good place/website to find awesome sales in Zurich area? I forgot that Zurich has no Thanksgiving sale/black Friday haha.
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Old 08.09.2014, 00:29
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Re: What is the return policy here?

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Excellent idea, even though it is not yet midnight in New Hampshire.

On Friday (tomorrow for me, later today for you) I plan to read the long (57 posts) thread in which Mark laid down the policy: Guideline: Use of foreign words/terms in posts. It is a fascinating topic, and one in which EF has had a lot of difficulty finding the right balance.
I'm entirely with Mark on this issue -- which I think is the right place to be.

How about this thread ... does this cross the line? Best to keep things clear and simple by simply writing in English. IMHO.
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