I purchased a small item from Amazon.de for 18euros plus 10 euros for dhl delivery.

I am tracking the item and I cant believe that it has been stuck and awaiting customs clearance for 5 days.

It this a DHL problems or Swiss costoms?

No - its personal - "they" are out to get you

Yes.

Just be grateful that DHL aren't living up to their name, and lost it.


Documents Hopelessly Lost.

If the seller did not correctly complete the customs declaration,

https://www.google.com/search?site=i...bm=isch&q=CN22

then they will need to open it and establish the value. There might be extra charges if this happens.

there's nothing to open its a Schwalbe bicycle tire.
maybe they got stuck on the math. 8% on 18 euros =

Could become very expensive

Customs handling: 28 euro
Package opening charge: 4.15 euro
Package closing charge: 7.50
Package repacking charge: 8.40
DHL handling: 13.50 euro
Storage in custom clearance: 3.85 euro per day
Custom clearance to DHL warehouse shipping: 19.95 euro

This converting to CHF with a rate of 1.31

i feel like i just got smacked by the government

No, you purchased an item from a dealer on Amazon Market place.

Amazon had setup its own delivery chain to Switzerland where you pre pay tax and everything. It is super simple, cheap, and speedy. No more silly customs fees and delays.
Individual Amazon Market Place dealers still use to old route, with all fees, hooks, and strings attached.

As it's with DHL expect a rather large paperwork and customs fee.

You purchased your product on Amazon when the distribution center work force was on labor stike because of the ongoing persistent, horrendous work condition at Amazon for years. Eventually this was the major reason for the delays.

http://www.golem.de/news/onlinehande...06-114496.html

Since I know about the tremendous misuse of anyhow too under-paid and overly harassed work force by Amazon, Amzon is on my black list, for sure.

http://www.zdf.de/volle-kanne/arbeit...-35472768.html

And consequently, I conclude that the tracking list has been faked by Amazon to give you the impression that it is not their fault ...

__________________
Either you are honest or polite, but you can not be both at the same time, since they are exclusive attitudes.

This.

Ordering direct from amazon de, fr or co.uk is a refreshingly pleasant experience regarding customs. It always works out cheaper than buying it in their respective countries which never fails to make me feel smug.

EFers may have been taking this direction before coming up here?

DHL | Contact DHL Express Management | English
http://www.dhl.ch/en/contact_center/...anagement.html
If this is the case, then Chris Hillis (CEO DHL Express Switzerland) and Mariana Patrikis (Managing Director Customer Service Switzerland) want to hear your complaints first-hand.

after contacting them by phone supposedly the problem is that DHL has their office in Basel and the package (bicycle tire) is awaiting customs clearance in Zurich. However the people at DHL basel cannot see the shipping label and the price so the package (bicycle tire) is stuck in customs. Now I must email them my amazon receipt...

Not the first time DHL has screwed up...

No wonder, when your bicycle tires looks like viagra that you will wait for an indefinite time and will indeed have to pay additional customs charges :

http://www.srf.ch/play/tv/10vor10/vi...8-0543905a4fc7

DHL (Germany) have a service called WELTPAKET Premium which is as good. You only pay the Swiss VAT, no fees, handling charges etc..

Last update:
The package was finally supposed to be delivered by a bicycle courier today.
The courier had a flat tyre on the way to the OP's house and used the tyre in the package.
He then offered the OP his old, punctured tyre.
How to complain about this?

In case anybody is wondering. The above is NOT a joke.

I was just hit with DHLs fees and charges amounting to a total of 170 CHF (this amount NOT including the 8% Mwst).

What was the value of the item ?

Sorry for hijacking this thread but I have a related question:
I want to order something from a swiss eshop which is being posted outside Switzerland - the shop posts using DHL and the value of the products is around 110 chf. Will it be stopped at the customs and get extra charges?