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Old 09.09.2015, 15:56
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Parcel missing/held at customs?

Hello all, first post here - i've been searching through here the last few days, and scouring the swisspost website but here is my problem:

I live in wales and my boyfriend lives in Buchs, St Gallen. On the 1st of September I sent him a load of dairy free protein bars (Nature Valley brand etc) and 3 packets of Oreos! (he's lactose intolerant hence the weird combination of stuff!) the parcel weighed 1.8kg and I sent it via International Tracked & Signed for with the Post Office (3-5 days). I asked the girl about customs etc she asked me how much the value was and I told her about 15, she said it'll be fine. She never asked me whether it's a gift or what was even in the box? (I feel stupid now for not just being more forward and asking about declarations etc) and I wasn't given anything to fill in to state these things? anyway! It was sent on the 1st, the tracking updated to say it was Zurich customs on the 2nd at 7:02pm - Customs clearance underway - but it's not moved since? I'm worried now what she actually put on the box? I've been reading so many posts saying you need to attach an invoice etc on the box? and declare what it is? Shouldn't she of told me this in the Post Office?!? I've never sent anything to Switzerland before! I'm also worried he's gonna get lumped with a customs bill if they have opened it/inspected it, if they even decide its ok to send on? i hope those items aren't prohibited! the most annoying part is this was a surprise for him and he has no idea I sent it I sent an enquiry to them on Monday regarding it since it hadn't moved but as I gathered from reading other threads emailing them is useless! Can anyone give any insight as to whether these things would be confiscated? thanks for help!
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