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Old 21.03.2017, 16:05
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Swiss Post parcel delivery

Hello

I was expecting a parcel delivery today, but when I checked my mailbox there was a missed delivery card. As I was in all day and waiting for it, this kind of annoyed me.

I went to the post office to get it and they said I need to wait until tomorrow. When I complained that I've been in all day she told me that since 1st January they no longer ring the bell and will only knock. As I live in an apartment block this is going to happen all the time.

I've checked the Swiss post website but can't see any mention of this. Is this true or was she just trying to get rid of me?

Thanks
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Old 21.03.2017, 16:13
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Re: Swiss Post parcel delivery

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Hello

I was expecting a parcel delivery today, but when I checked my mailbox there was a missed delivery card. As I was in all day and waiting for it, this kind of annoyed me.

I went to the post office to get it and they said I need to wait until tomorrow. When I complained that I've been in all day she told me that since 1st January they no longer ring the bell and will only knock. As I live in an apartment block this is going to happen all the time.

I've checked the Swiss post website but can't see any mention of this. Is this true or was she just trying to get rid of me?

Thanks
I would guess the latter - clearly complete nonsense in an apartment block.

And our postie quite happily still rings the bell on our house.
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Old 21.03.2017, 16:18
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Re: Swiss Post parcel delivery

ours also rings the bell. if you know the time they normally show up, you can also keep an eye out and intercept.


and yes, they unfortunately carry the parcel with them all day and only bring it back to the post office in the evening where it gets sorted and put out for pick up AS OF the next day. have had the same issue
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Old 21.03.2017, 16:22
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Re: Swiss Post parcel delivery

I stop by the post office on my walk to work if I am expecting something, such as today.

Needless to say they were quite happy not to have to lug a 95Ah car battery around all morning!

Tom
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Old 21.03.2017, 16:23
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Re: Swiss Post parcel delivery

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When I complained that I've been in all day she told me that since 1st January they no longer ring the bell and will only knock. As I live in an apartment block this is going to happen all the time.

I've checked the Swiss post website but can't see any mention of this. Is this true or was she just trying to get rid of me?

Thanks
Sounds like she's pulling your leg. Only knock on an apartment building when there are bells to be rung? Makes no sense.

Ours rings the bell at home, and the postie that delivers to the office comes all the way up if he's got a parcel or something for signature.
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Old 21.03.2017, 16:35
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Re: Swiss Post parcel delivery

Swiss Post have become a joke lately.

They have this new rule that during the day there is a cut off hour for priority shipments, so after that you can either send it Economy or Express (20 CHF)

Even if you want to send it Priority today but to leave tomorrow (which was possible before):

"aaahh nooooo you have to come tomorrow for that"

Every post office has different hour, could be noon, 14h 16h etc

They never enter a building to deliver anything. I thought when you send something "delivered" that's what it meant, not to be left in the corridor of the building entrance. But not for Swiss post
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Old 21.03.2017, 16:55
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Re: Swiss Post parcel delivery

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Swiss Post have become a joke lately.

They have this new rule that during the day there is a cut off hour for priority shipments, so after that you can either send it Economy or Express (20 CHF)

Even if you want to send it Priority today but to leave tomorrow (which was possible before):

"aaahh nooooo you have to come tomorrow for that"

Every post office has different hour, could be noon, 14h 16h etc

They never enter a building to deliver anything. I thought when you send something "delivered" that's what it meant, not to be left in the corridor of the building entrance. But not for Swiss post
Why would you send it Priority if you're too late for it and are happy with two day delivery? Just send it Economy instead, which doesn't have the cutoff time and has two day delivery, so the same result.
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Old 21.03.2017, 17:11
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Re: Swiss Post parcel delivery

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Why would you send it Priority if you're too late for it and are happy with two day delivery? Just send it Economy instead, which doesn't have the cutoff time and has two day delivery, so the same result.
Because economy almost never arrives in 2 days, 3-4 at best.

If you send it today with Economy, it might get there by Thursday or mostly Friday.

If you sent it tomorrow with Priority it will arrive next day

So that's why I don't it to be sent Priority every time rather than to bump around for a week

Before it was possible to send a package at any time Priority, depending on the cut off time it would either arrive next day or 2 days maximum

Some offices still do that, some not
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Old 21.03.2017, 17:22
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Re: Swiss Post parcel delivery

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Because economy almost never arrives in 2 days, 3-4 at best.

If you send it today with Economy, it might get there by Thursday or mostly Friday.

If you sent it tomorrow with Priority it will arrive next day

So that's why I don't it to be sent Priority every time rather than to bump around for a week

Before it was possible to send a package at any time Priority, depending on the cut off time it would either arrive next day or 2 days maximum

Some offices still do that, some not
Don't know what it's like in Lausanne but here in Zurich, if you want to take stuff to the post office late, still with the priority delivery, you have to go to the main post office at the railway station.

Most of the tiddly little post offices have this cut-off but you can still have the option if you're a bit late.

Or you get a go-fer like me who ends up so regularly at the late post office desk, the staff know me...
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Old 21.03.2017, 17:25
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Re: Swiss Post parcel delivery

+1 for having your leg pulled. What a weird sense of humour though!
Today I was home all morning and the postman came to drop something off around 8am, having rang the bell. I'd suggest you register for the post's notifications - it'll help you track your parcels more accurately, so you'd know when it's on the way for sure. Here's a link to sign up: https://www.post.ch/en/private/recei...y-consignments

Interesting fact we've learned that in our village the parcels' truck actually picks them up from a different post office (a much larger one than ours) and then brings them around between 7 and 11am. It's impossible to ask them to bring it at a specific time, but you can order a repeat consignment free of charge, so you don't have to schlep to the physical post office with its wonderful weird opening hours.
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Old 21.03.2017, 17:29
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Re: Swiss Post parcel delivery

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Because economy almost never arrives in 2 days, 3-4 at best.

If you send it today with Economy, it might get there by Thursday or mostly Friday.

If you sent it tomorrow with Priority it will arrive next day
Maybe your days are off?

Thursday = 2 days, same as Priority

Perhaps Lausanne isn't as reliable for some reason, my experience with economy has been pretty reliable with two day (or even next day) delivery.

But TBH I'm always surprised they even bother with this difference; every other industry is trying to simplify supply lines and I would think trying to keep track of which is which just causes more problems.

If they just did Priority, with a reasonable cutoff for next-day vs following-day and allowing what you want it would probably be more reliable overall.
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Old 21.03.2017, 17:36
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Re: Swiss Post parcel delivery

From a recent Saldo article:

https://www.saldo.ch/artikel/d/paket...om-empfaenger/

A rough summary of the article:

The Post considers a package to be delivered when it reaches the 'domicile'. In a multi family building, that could mean left at the entrance. Often the postman just leaves a delivery slip.

But since February, the Post now lets you control your package's delivery... for a fee.

On the Post website, you can choose where and when you want to receive a package. For example: delivery to the neighbors (free of charge), by 9 am in the morning (7 francs) or evening delivery (12 francs).

Another new feature is the delivery to your floor in a multi story building. For Fr. 2.20 the postman brings the package to the apartment door. For those who receive packages often, a yearly abo (CHF 20 individual, 40 family) is available.

---

More from the Post website here:
https://www.post.ch/de/privat/empfan...eine-sendungen


---

So I guess if you don't pay the fee, you get the luck of the draw. You might get your package delivered to your door, or you might not.

I wouldn't mind if they just left a delivery slip as they used to. Sure it was a pain to have to pick the package up but at least I knew where it was.

Recently it seems that our area packet post has stopped delivering to our houses altogether, just leaving packages in the Quartier garage. These are individual houses, but the post boxes are in the common garage, the individual houses are a few steps further. Apparently that's enough to say that leaving packages in the garage is considered delivery.

Unfortunately, packages left in the garage are increasingly going missing, so I'm considering paying the abo to have them delivered to my door.

Have any of you done this? Is the Post actually required to deliver to the door when you have paid for this service, is delivery to the door guaranteed? Hate to throw good money after bad, given PacketPost's track record, but I'm getting tired of lost packages...
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Old 21.03.2017, 18:07
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Re: Swiss Post parcel delivery

I get SMS messages telling me that a package will be delivered, which is quite convenient.

Tom
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Old 21.03.2017, 20:45
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Re: Swiss Post parcel delivery

There is also the "Postlagernd" or "Post Restante" and your package is held at the post office of your choice. I used this a lot in the past as the packages were there for collection at 8 am - need an ID.

https://www.post.ch/de/geschaeftlich...post%20abholen

A new option is PickPost which enables delivery for collection at a garage, railway station, kiosk etc.
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Old 22.03.2017, 01:10
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Re: Swiss Post parcel delivery

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I stop by the post office on my walk to work if I am expecting something, such as today.

Needless to say they were quite happy not to have to lug a 95Ah car battery around all morning!

Tom
Yeah, well, the parcels for Winterthur are loaded in Thurgau .... they would just love it if we (took the trip!!) and asked for our packets

Having said that, the ones who delivered to my work place used to single out parcels addressed to my home and bring them to my office!! That was QUITE a service (and I had not asked for it). I do have a unique name, still they did extra work just to do me a favour.

In general, we got a grumpy one here who doesn't ring the bell although my door is 2m from the letter box. We got two nice ones who even smile after ringing the bell
If I need to let some steam off someday about anything that I can't, I will officially complain about the grumpy one

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I get SMS messages telling me that a package will be delivered, which is quite convenient.

Tom
Yep, get emails the day before. Very helpful.
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Old 22.03.2017, 09:07
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Re: Swiss Post parcel delivery

For two years I have had almost always the same guy delivering our parcels. I made sure from the start he knew me and that he could leave deliveries with our caretaker-neighbours on the ground floor.
Maybe catch the postie one day (ok, easier said..., but still), have a friendly chat with him and your building's caretaker (if you have those, it's normally a family that takes care of the grounds and cleans common areas in lieu of their rent) - this should make things easier for you in the future.
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