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Old 21.07.2017, 15:31
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Post delivered my package to someone else by taking their signature.

Dear Forum,
I am in a situation where I bought an Item on Ricardo well above CHF 500. The delivery method was registered Post (Swiss Post). On not receiving the item I contacted the seller to know where my item was.
He confirmed that he had sent it via registered post 2 days after purchase and send me the tracking number as a proof.
The item was sent on 14 July and reached my address on 16 July 2017 at least according to the tracking number.
I requested him to launch an investigation with post and he did so. I am now informed that post has delivered my package to someone in my building (according to Post) with a proof of signature which is not me.
What are my options here apart from contacting each and every neighbour of mine which are about 52 apartments (Block A and B) which I will do. I doubt I will get my package as it is well past a month. If they wanted to return I guess they would have done it without my notice as my name was on it. By the way I confirmed with the seller that the name and the address were correctly written.
Do I tell the seller to claim against post? I guess its not his responsibility as he has done his job by sending it to my address.
Advice needed

Thank you in advance.
adonbilivit (yeah really, I don't believe it)
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Old 21.07.2017, 15:43
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Re: Post delivered my package to someone else by taking their signature.

For Sfr 500.- value, did he take out insurance when posting it, or does La Poste offer any basic insurance when you request for a parcel to be signed for?
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Old 21.07.2017, 15:43
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Re: Post delivered my package to someone else by taking their signature.

Has the post no record of who signed for the package? I guess no-one could actually decipher my signature when I sign on those odd screen things, but I would have thought the postman would have to write down somewhere the name of the person in question.

Last edited by Longbyt; 22.07.2017 at 08:12.
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Old 21.07.2017, 15:51
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Re: Post delivered my package to someone else by taking their signature.

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Has the post no record of who signed foir the package? I guess no-one could actually decipher my signature when I sign on those odd screen things, but I would have thought the postman would have to write down somewhere the name of the person in question.
I often sign for packages for both my daughter and myself.
My short signature is completely illegible, especially on those electronic pen device thingies.

I also sign for neighbours deliveries if I'm at home.

Spoke about it briefly with the postman, and he said that "in this house it is never a problem". Can believe that, as we're just 4 apartments and know each other.

Have also often wondered how that is controlled (me personally: always take-out delivery insurance where available).
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Old 21.07.2017, 15:53
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Re: Post delivered my package to someone else by taking their signature.

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For Sfr 500.- value, did he take out insurance when posting it, or does La Poste offer any basic insurance when you request for a parcel to be signed for?
Unfortunately no insurance was taken on the package. I have no knowledge of any other basic insurance.


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Has the post no record of who signed foir the package? I guess no-one could actually decipher my signature when I sign on those odd screen things, but I would have thought the postman would have to write down somewhere the name of the person in question.
Yes, the post has come up with the proof of signature which is not mine, not even close to mine. I believe The post wo/man didn't check either ID or signature or the correct door as my wife was all day home that day.
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Old 21.07.2017, 15:58
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Re: Post delivered my package to someone else by taking their signature.

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Unfortunately no insurance was taken on the package. I have no knowledge of any other basic insurance.




Yes, the post has come up with the proof of signature which is not mine, not even close to mine. I believe The post wo/man didn't check either ID or signature or the correct door as my wife was all day home that day.
Find this an interesting question - I've never been asked for ID when signing for a package
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Old 21.07.2017, 15:58
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Re: Post delivered my package to someone else by taking their signature.

I don't understand their logic if they don't make a record of who signed though. If I remember correctly, not all too long ago, if one went down to the post office with one of those yellow (or green? or pink? or blue?) slips to collect a registered parcel, one had to show ones ID and if you wanted to collect for someone else had to have a signed slip to say that you are permitted, by the rightful recipient, to take it.

Maybe things have changed but what is the point of registering something if any old Franz, Urs oder Hans can be given the parcel?
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Old 21.07.2017, 16:05
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Re: Post delivered my package to someone else by taking their signature.

6
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Yes, the post has come up with the proof of signature which is not mine, not even close to mine. I believe The post wo/man didn't check either ID or signature or the correct door as my wife was all day home that day.
I'd try to get a copy of that signature, enlarge it, stick in on the front door of the building (or on the notice board if you have one) asking if anyone knows whose signature it could be. A package has gone missing and perhaps the person who signed has fogotten about it, gone on holiday, or whatever. I wouldn't say a date and Ï'd keep it low key if possible; your chances of getting it back are greater if you don't pin the culprit down or force him/her into a corner.

Last edited by Longbyt; 21.07.2017 at 19:08.
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Old 21.07.2017, 16:05
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Re: Post delivered my package to someone else by taking their signature.

Contract for normal Einschreiben is deliver against signature to anyone in the same household - which means same apartment, not house. ID checking at the door and delivering only to its exact addressee is an extra option that costs more, "Einschreiben eigenhändig". Even if you didn't buy any insurance, normally Einschreiben is covered for 500 CHF. Raise dispute with the post to get a refund from them. Seller probably isn't liable, the fault is with the post.

Also file a police report for theft and/or interception of mail, which is criminal offense too, so they can investigate. There's short filing deadline, don't wait too long.

Last edited by ivank; 21.07.2017 at 16:22.
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Old 21.07.2017, 16:11
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Re: Post delivered my package to someone else by taking their signature.

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I don't understand their logic if they don't make a record of who signed though. If I remember correctly, not all too long ago, if one went down to the post office with one of those yellow (or green? or pink? or blue?) slips to collect a registered parcel, one had to show ones ID and if you wanted to collect for someone else had to have a signed slip to say that you are permitted, by the rightful recipient, to take it.

Maybe things have changed but what is the point of registering something if any old Franz, Urs oder Hans can be given the parcel?
Don't understand either.
If I have to pick up the delivery from the post, then I have to show my ID.

But not if it's delivered to my address (I admit that I potentially have a very trusting look), I can collect anything.

On a tangent - our post often includes other peoples tax or salary statements.
We've also had post dropped-in from neighbours that include ours.
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Old 21.07.2017, 16:14
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Re: Post delivered my package to someone else by taking their signature.

Was the sender a private person or a commercial business?
Is it an one-off, unique item or are there more available of the same kind?
What does the term and condition of the sale say about delivery conditions and place of fulfillment?

Depending on your answers it might the sellers problem or it is unfortunately your problem.
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Old 21.07.2017, 16:26
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Re: Post delivered my package to someone else by taking their signature.

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Unfortunately no insurance was taken on the package. I have no knowledge of any other basic insurance.
Check the Post's website, I seem to remember registered mail is automatically ensured for some hundred CHF, like 300 or 500.
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Yes, the post has come up with the proof of signature which is not mine, not even close to mine. I believe The post wo/man didn't check either ID or signature or the correct door as my wife was all day home that day.
You can raise a request for "missing mail/package". This can probably be done by you, not just by the sender, as you have the registration number too.
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Old 21.07.2017, 17:00
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Re: Post delivered my package to someone else by taking their signature.

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Was the sender a private person or a commercial business?
Is it an one-off, unique item or are there more available of the same kind?
What does the term and condition of the sale say about delivery conditions and place of fulfillment?

Depending on your answers it might the sellers problem or it is unfortunately your problem.
The sender is private. It is an electronic gadget that is in demand. Also I contacted ricardo, according to them the sale is valid and the seller is not at fault as he has tracking no as proof.


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Check the Post's website, I seem to remember registered mail is automatically ensured for some hundred CHF, like 300 or 500.

You can raise a request for "missing mail/package". This can probably be done by you, not just by the sender, as you have the registration number too.
Thank you. I will try this as well after contacting my neighbours.
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Old 21.07.2017, 17:01
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Re: Post delivered my package to someone else by taking their signature.

It's the sender who has a contract/agreement with the postal services and thus can make a claim for packages lost before delivery to the recipient.

In the meanwhile you have to ask for your money back from the seller (or him sending another item) since he did not deliver, and he has to sort it out with the postal service.
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Old 21.07.2017, 17:22
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Re: Post delivered my package to someone else by taking their signature.

Quote:
In the meanwhile you have to ask for your money back from the seller (or him sending another item) since he did not deliver, and he has to sort it out with the postal service.
The seller did deliver, his obligation was to bring your item to the post, and he has a proof - receipt from the post. The risks for the item are all yours actually immediately from the moment of when you bought it, unless agreed otherwise - Art 185 OR. Seller would be liable if he were at fault, but he isn't
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Old 21.07.2017, 17:28
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Re: Post delivered my package to someone else by taking their signature.

Liability is not limited to contractual relationship. Post can be liable before you even without direct contract with you. But the fact that you agreed to sending the item via a specific method (Einschreiben) without extra insurance probably still counts
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Old 21.07.2017, 17:32
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Re: Post delivered my package to someone else by taking their signature.

"Liability

For domestic parcels, Swiss Post is liable for any loss, damage to the consignment or incorrect delivery up to CHF 500.

"

Swiss post. (about Postpac economy offer)
https://www.post.ch/en/private/sendi...conomy-private

It's the Swiss post responsability here.


They did the same to me at least twice.
First time, I bought some IT stuff, and did not receive anything. I don't remember the details, its like it said delivered somewhere, and I did not receive.
Usual comments to colleagues, shop contact, post contact... It's delivered, it's impossible it got lost blabla. Asking post proof of delivery, if I remember, I got to see a electronic signature, not mine.

It's only 4 days later that a student neighboor saw me in the entry (I never saw her before) and told me she had a parcel for me...


Second times, I never got anything, yet after numerous conflicts seller show me a proof of sending (but not receiving) and investigation was made by post, blabla, lot of threatening letters, in the end it stopped. I never got anything, and I never paid the fine + amount they claimed.
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Old 21.07.2017, 17:33
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Re: Post delivered my package to someone else by taking their signature.

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The seller did deliver, his obligation was to bring your item to the post, and he has a proof - receipt from the post. The risks for the item are all yours actually immediately from the moment of when you bought it, unless agreed otherwise - Art 185 OR. Seller would be liable if he were at fault, but he isn't
My daily: "This country never stops amazing me" moment.
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Old 21.07.2017, 17:55
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Re: Post delivered my package to someone else by taking their signature.

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My daily: "This country never stops amazing me" moment.
It is just the default set by the law if no other agreement exists between seller and buyer.

The same is true in Germany in case of business to business sales, and for any sales by a private individual not acting as commercial seller.

Last edited by aSwissInTheUS; 23.07.2017 at 17:06.
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Old 21.07.2017, 19:25
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Re: Post delivered my package to someone else by taking their signature.

Well usually the postman rings first at your apartment and if no answer they leave a notice to collect from the post the next day-with ID.
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Dear Forum,
I am in a situation where I bought an Item on Ricardo well above CHF 500. The delivery method was registered Post (Swiss Post). On not receiving the item I contacted the seller to know where my item was.
He confirmed that he had sent it via registered post 2 days after purchase and send me the tracking number as a proof.
The item was sent on 14 July and reached my address on 16 July 2017 at least according to the tracking number.
I requested him to launch an investigation with post and he did so. I am now informed that post has delivered my package to someone in my building (according to Post) with a proof of signature which is not me.
What are my options here apart from contacting each and every neighbour of mine which are about 52 apartments (Block A and B) which I will do. I doubt I will get my package as it is well past a month. If they wanted to return I guess they would have done it without my notice as my name was on it. By the way I confirmed with the seller that the name and the address were correctly written.
Do I tell the seller to claim against post? I guess its not his responsibility as he has done his job by sending it to my address.
Advice needed

Thank you in advance.
adonbilivit (yeah really, I don't believe it)
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