Go Back   English Forum Switzerland > Help & tips > Other/general  
Reply
 
Thread Tools Display Modes
  #1  
Old 16.08.2017, 12:50
newtoswitz's Avatar
Forum Legend
 
Join Date: Jan 2010
Location: Rapperswil
Posts: 3,754
Groaned at 75 Times in 70 Posts
Thanked 4,537 Times in 2,076 Posts
newtoswitz has a reputation beyond reputenewtoswitz has a reputation beyond reputenewtoswitz has a reputation beyond reputenewtoswitz has a reputation beyond reputenewtoswitz has a reputation beyond reputenewtoswitz has a reputation beyond repute
Post at business address

I had a Swisspost B-parcel delivery fail due to "recipient unknown" at my work address...

The address I gave did not include our company name, however we are the only resident at the address, with only one door, one labelled doorbell and one labelled postbox.

It is very obviously a company (xxx Group AG), where you expect to find many individuals, and previous mail has been delivered from the same supplier with exactly the same address.

Does anyone know if there are any Swisspost rules for addressing on their site, other than the ones about address formatting (which don't say anything about this specific topic).

The supplier wanted me to pay for re-delivery, and has now refunded me MINUS the postage costs, they will not challenge Swisspost on this

If there's something from Swisspost demanding a company name then I'll shut up; on the other hand, I thought they were supposed to make a reasonable effort to deliver, and ringing the only available doorbell doesn't seem too onerous.
Reply With Quote
  #2  
Old 16.08.2017, 13:14
fatmanfilms's Avatar
Forum Legend
 
Join Date: Apr 2010
Location: Verbier
Posts: 21,376
Groaned at 461 Times in 352 Posts
Thanked 23,091 Times in 11,824 Posts
fatmanfilms has a reputation beyond reputefatmanfilms has a reputation beyond reputefatmanfilms has a reputation beyond reputefatmanfilms has a reputation beyond reputefatmanfilms has a reputation beyond reputefatmanfilms has a reputation beyond repute
Re: Post at business address

Quote:
View Post
I had a Swisspost B-parcel delivery fail due to "recipient unknown" at my work address...

The address I gave did not include our company name, however we are the only resident at the address, with only one door, one labelled doorbell and one labelled postbox.

It is very obviously a company (xxx Group AG), where you expect to find many individuals, and previous mail has been delivered from the same supplier with exactly the same address.

Does anyone know if there are any Swisspost rules for addressing on their site, other than the ones about address formatting (which don't say anything about this specific topic).

The supplier wanted me to pay for re-delivery, and has now refunded me MINUS the postage costs, they will not challenge Swisspost on this

If there's something from Swisspost demanding a company name then I'll shut up; on the other hand, I thought they were supposed to make a reasonable effort to deliver, and ringing the only available doorbell doesn't seem too onerous.
If the name is not on the mailbox, post will be returned to sender. Nothing strange at all, the Swiss do everything by rules
Reply With Quote
The following 2 users would like to thank fatmanfilms for this useful post:
  #3  
Old 16.08.2017, 13:22
Guest
 
Posts: n/a
Re: Post at business address

https://www.post.ch/de/geschaeftlich...ig-adressieren

Eine postalisch korrekte Adresse enthält:
– eindeutige Empfängerangaben mit ausgeschriebenem
Firmennamen, Namen und Vornamen
(Verwechslungsgefahr ausschliessen)
– Zweitunterste Zeile: den vollständigen, offiziellen
Strassennamen und die korrekte Hausnummer bzw.
bei Postfachadressen zwingend den Begriff «Postfach»
(ohne Angabe der Postfachnummer)
– Unterste Zeile: die korrekte Postleitzahl und den
vollständigen Ortsnamen


Seems like the supplier is handling correct.
Reply With Quote
This user would like to thank for this useful post:
  #4  
Old 16.08.2017, 14:42
newtoswitz's Avatar
Forum Legend
 
Join Date: Jan 2010
Location: Rapperswil
Posts: 3,754
Groaned at 75 Times in 70 Posts
Thanked 4,537 Times in 2,076 Posts
newtoswitz has a reputation beyond reputenewtoswitz has a reputation beyond reputenewtoswitz has a reputation beyond reputenewtoswitz has a reputation beyond reputenewtoswitz has a reputation beyond reputenewtoswitz has a reputation beyond repute
Re: Post at business address

Quote:
View Post
If the name is not on the mailbox, post will be returned to sender. Nothing strange at all, the Swiss do everything by rules
I'd expect "get the package delivered" to be the #1 rule - although having once received a "you were out" card delivered to my hand in a pile of post, while I was working in the front garden, I realise this is dependent on their honesty / work ethic.

That was a temporary issue - our normal postie is friendly and very reliable.

Quote:
https://www.post.ch/de/geschaeftlich...ig-adressieren

Eine postalisch korrekte Adresse enthält:
– eindeutige Empfängerangaben mit ausgeschriebenem
Firmennamen, Namen und Vornamen
(Verwechslungsgefahr ausschliessen)
– Zweitunterste Zeile: den vollständigen, offiziellen
Strassennamen und die korrekte Hausnummer bzw.
bei Postfachadressen zwingend den Begriff «Postfach»
(ohne Angabe der Postfachnummer)
– Unterste Zeile: die korrekte Postleitzahl und den
vollständigen Ortsnamen


Seems like the supplier is handling correct.
That was the addressing rules I found - it is about avoiding confusion and false delivery. There is no significant confusion if the street address is clear and there is only one postbox at that street address.

If it was a personal name that didn't match then I would agree with you - but there is no conflict between an individual name at an address and a company name on the mailbox - clearly individuals work for a company.

The fact that a previous identical parcel was delivered shows it's down to the postman's common sense or rule interpretation, unless there's something more explicit defined.

Anyway, without any prompting from me the company changed tack and is going to re-ship the parcel... I don't why, can only assume someone there or in Swisspost picked up on it and decided to provide some customer service.
Reply With Quote
  #5  
Old 16.08.2017, 15:22
Forum Legend
 
Join Date: Oct 2014
Location: SG
Posts: 9,521
Groaned at 500 Times in 371 Posts
Thanked 12,622 Times in 6,557 Posts
Urs Max has a reputation beyond reputeUrs Max has a reputation beyond reputeUrs Max has a reputation beyond reputeUrs Max has a reputation beyond reputeUrs Max has a reputation beyond reputeUrs Max has a reputation beyond repute
Re: Post at business address

The post employee will probably react differently with unregistered mail if there is a return address (like in this case) or not. If there's none, I think by default an undeliverable parcel/letter will be destroyed, so there's no harm in trying a not-so-clear option like dropping it into the only mailbox at that address, or they may ask if the recipient's known there. But obviously in this case the sender was mentioned so it got returned.

Quote:
View Post
If it was a personal name that didn't match then I would agree with you - but there is no conflict between an individual name at an address and a company name on the mailbox - clearly individuals work for a company.
Doesn't matter. The address is the company's so it must be the first person mentioned otherwise it's up to the postman, at best. Address it like

Company XY
Herr Müesli
Bahnhofstrasse 99
8001 Zürich
Reply With Quote
The following 2 users would like to thank Urs Max for this useful post:
  #6  
Old 16.08.2017, 15:53
Mica's Avatar
Forum Veteran
 
Join Date: Oct 2007
Location: Zurich
Posts: 928
Groaned at 1 Time in 1 Post
Thanked 1,189 Times in 526 Posts
Mica has a reputation beyond reputeMica has a reputation beyond reputeMica has a reputation beyond reputeMica has a reputation beyond reputeMica has a reputation beyond repute
Re: Post at business address

Or you use a c/o address:

Herr Müesli
c/o Company XY
Bahnhofstrasse 99
8001 Zurich
Reply With Quote
  #7  
Old 17.08.2017, 08:35
Forum Veteran
 
Join Date: Nov 2011
Location: Mies
Posts: 987
Groaned at 15 Times in 11 Posts
Thanked 743 Times in 421 Posts
catandmouse has earned the respect of manycatandmouse has earned the respect of manycatandmouse has earned the respect of many
Re: Post at business address

Well the first thing to check is whether you employer is happy to allow you to receive personal packets at work. Don't take it for granted.
One thing I've noted is that many companies sending goods by mail are incapable of copy/pasting an address. I don't understand how that can be so difficult, but quite often the company name gets left off. It even happened with a delivery from Amazon the other day for me and if anyone ought to understand mail delivery, they should. Instead of putting the company name, they put my phone number and the bright guy from UPS or whatever had the intelligence to give me a call whilst standing outside.
Reply With Quote
  #8  
Old 17.08.2017, 10:47
curley's Avatar
Forum Legend
 
Join Date: Oct 2006
Location: canton ZH
Posts: 13,132
Groaned at 218 Times in 182 Posts
Thanked 15,264 Times in 7,847 Posts
curley has a reputation beyond reputecurley has a reputation beyond reputecurley has a reputation beyond reputecurley has a reputation beyond reputecurley has a reputation beyond reputecurley has a reputation beyond repute
Re: Post at business address

Quote:
View Post
I had a Swisspost B-parcel delivery fail due to "recipient unknown" at my work address...

The address I gave did not include our company name, however we are the only resident at the address, with only one door, one labelled doorbell and one labelled postbox.

It is very obviously a company (xxx Group AG), where you expect to find many individuals, and previous mail has been delivered from the same supplier with exactly the same address.

Does anyone know if there are any Swisspost rules for addressing on their site, other than the ones about address formatting (which don't say anything about this specific topic).

The supplier wanted me to pay for re-delivery, and has now refunded me MINUS the postage costs, they will not challenge Swisspost on this

If there's something from Swisspost demanding a company name then I'll shut up; on the other hand, I thought they were supposed to make a reasonable effort to deliver, and ringing the only available doorbell doesn't seem too onerous.
LOL, you gotta be kidding. The postman is supposed to check out the company whether maybe you work there? And - of course - remember the sender sent things to that address before? Then hand the parcel over to you personally, checking your ID ('cause that would be the law)?
Some folks
Reply With Quote
The following 2 users would like to thank curley for this useful post:
The following 2 users groan at curley for this post:
  #9  
Old 17.08.2017, 12:32
newtoswitz's Avatar
Forum Legend
 
Join Date: Jan 2010
Location: Rapperswil
Posts: 3,754
Groaned at 75 Times in 70 Posts
Thanked 4,537 Times in 2,076 Posts
newtoswitz has a reputation beyond reputenewtoswitz has a reputation beyond reputenewtoswitz has a reputation beyond reputenewtoswitz has a reputation beyond reputenewtoswitz has a reputation beyond reputenewtoswitz has a reputation beyond repute
Re: Post at business address

Quote:
View Post
LOL, you gotta be kidding. The postman is supposed to check out the company whether maybe you work there? And - of course - remember the sender sent things to that address before? Then hand the parcel over to you personally, checking your ID ('cause that would be the law)?
Some folks
No, all I asked was that he ring the doorbell and deliver the parcel, like the previous guy did. He doesn't need to remember anything, the address is after all written on it, and everyone in our company knows everyone by name.

There is no requirement to check ID, that's complete rubbish - otherwise parcel boxes would be pointless and every delivery I've every signed for at home or in my office would have been illegal since none asked for ID (only in the post office).

I get that people have a different viewpoint on whether he should have or is allowed to use initiative, but it's clearly not anything like your comment.
Reply With Quote
This user groans at newtoswitz for this post:
  #10  
Old 17.08.2017, 12:40
curley's Avatar
Forum Legend
 
Join Date: Oct 2006
Location: canton ZH
Posts: 13,132
Groaned at 218 Times in 182 Posts
Thanked 15,264 Times in 7,847 Posts
curley has a reputation beyond reputecurley has a reputation beyond reputecurley has a reputation beyond reputecurley has a reputation beyond reputecurley has a reputation beyond reputecurley has a reputation beyond repute
Re: Post at business address

Quote:
View Post
No, all I asked was that he ring the doorbell and deliver the parcel, like the previous guy did. He doesn't need to remember anything, the address is after all written on it, and everyone in our company knows everyone by name.

There is no requirement to check ID, that's complete rubbish - otherwise parcel boxes would be pointless and every delivery I've every signed for at home or in my office would have been illegal since none asked for ID (only in the post office).

I get that people have a different viewpoint on whether he should have or is allowed to use initiative, but it's clearly not anything like your comment.
Which door bell should he ring if the name on the parcel is not on a door bell? Any? If the company at that address would not be your company, they would be very pissed off if the postman did that.

The parcel boxes you mention ...... have a name on it. If he finds you within a mass of employees he doesn't know if you are who you say you are

However, you're entitled to your expectations. Join the club of those who don't get them fulfilled.
Reply With Quote
  #11  
Old 17.08.2017, 13:21
Guest
 
Posts: n/a
Re: Post at business address

Quote:
View Post
If there's something from Swisspost demanding a company name then I'll shut up;
Just a reminder to TS.
Reply With Quote
  #12  
Old 18.08.2017, 17:08
Forum Veteran
 
Join Date: Aug 2011
Location: Risch
Posts: 791
Groaned at 39 Times in 24 Posts
Thanked 864 Times in 446 Posts
KiwiSteve has a reputation beyond reputeKiwiSteve has a reputation beyond reputeKiwiSteve has a reputation beyond reputeKiwiSteve has a reputation beyond repute
Re: Post at business address

Our experience:
Company name must be on the post-box.
For private mail, the surname must be on the post-box.
We have also not received Amazon parcels, but do not get to see how they were addressed.
Reply With Quote
  #13  
Old 18.08.2017, 17:25
aSwissInTheUS's Avatar
Forum Legend
 
Join Date: Nov 2007
Location: Zurich area
Posts: 12,778
Groaned at 99 Times in 88 Posts
Thanked 19,576 Times in 8,681 Posts
aSwissInTheUS has a reputation beyond reputeaSwissInTheUS has a reputation beyond reputeaSwissInTheUS has a reputation beyond reputeaSwissInTheUS has a reputation beyond reputeaSwissInTheUS has a reputation beyond reputeaSwissInTheUS has a reputation beyond repute
Re: Post at business address

Quote:
View Post
No, all I asked was that he ring the doorbell and deliver the parcel, like the previous guy did. He doesn't need to remember anything, the address is after all written on it, and everyone in our company knows everyone by name.
Look at it from an other perspective.

Hans Besteller
Lieferstrasse 35
3003 Bern

may not find it very funny when his wrongly addressed parcel gets lost in Hugecompany AG residing at Lieferstrasse 85.

May I also remind you that by Swiss law and if nothing else was agreed, the recipient of the ordered goods bears the risk of loss!
Reply With Quote
This user would like to thank aSwissInTheUS for this useful post:
  #14  
Old 18.08.2017, 17:49
curley's Avatar
Forum Legend
 
Join Date: Oct 2006
Location: canton ZH
Posts: 13,132
Groaned at 218 Times in 182 Posts
Thanked 15,264 Times in 7,847 Posts
curley has a reputation beyond reputecurley has a reputation beyond reputecurley has a reputation beyond reputecurley has a reputation beyond reputecurley has a reputation beyond reputecurley has a reputation beyond repute
Re: Post at business address

Quote:
View Post
Look at it from an other perspective.

Hans Besteller
Lieferstrasse 35
3003 Bern

may not find it very funny when his wrongly addressed parcel gets lost in Hugecompany AG residing at Lieferstrasse 85.

May I also remind you that by Swiss law and if nothing else was agreed, the recipient of the ordered goods bears the risk of loss!
Yes.
That is pretty crazy though
Wonder who put that in the law.
Reply With Quote
  #15  
Old 18.08.2017, 18:39
fatmanfilms's Avatar
Forum Legend
 
Join Date: Apr 2010
Location: Verbier
Posts: 21,376
Groaned at 461 Times in 352 Posts
Thanked 23,091 Times in 11,824 Posts
fatmanfilms has a reputation beyond reputefatmanfilms has a reputation beyond reputefatmanfilms has a reputation beyond reputefatmanfilms has a reputation beyond reputefatmanfilms has a reputation beyond reputefatmanfilms has a reputation beyond repute
Re: Post at business address

Quote:
View Post
Yes.
That is pretty crazy though
Wonder who put that in the law.
Is it different elsewhere?
People can buy insurance, pay for signed for. If they don't why would anyone else take the risk they have themselves self insured?
Reply With Quote
  #16  
Old 18.08.2017, 18:43
Guest
 
Posts: n/a
Re: Post at business address

Quote:
View Post
Is it different elsewhere?
People can buy insurance, pay for signed for. If they don't why would anyone else take the risk they have themselves self insured?
Many countries have it differently, the Netherlands for example state this: It is the sender who has an agreement with the post and it is his responsibility that the goods are delivered to the customer, if it goes missing or is damaged during shipping it is the sender who has to deal with the postal services since he paid for the service and he has the contract with them. If things stay missing sender has to reimburse the buyer or send another item.
Reply With Quote
This user would like to thank for this useful post:
  #17  
Old 18.08.2017, 18:55
aSwissInTheUS's Avatar
Forum Legend
 
Join Date: Nov 2007
Location: Zurich area
Posts: 12,778
Groaned at 99 Times in 88 Posts
Thanked 19,576 Times in 8,681 Posts
aSwissInTheUS has a reputation beyond reputeaSwissInTheUS has a reputation beyond reputeaSwissInTheUS has a reputation beyond reputeaSwissInTheUS has a reputation beyond reputeaSwissInTheUS has a reputation beyond reputeaSwissInTheUS has a reputation beyond repute
Re: Post at business address

Quote:
View Post
Is it different elsewhere?
In Germany it is different for B2C shipment. In such a case the business bears the risk that the shipment reaches the customer and is in good condition as well.
Reply With Quote
Reply

Tags
business address, swisspost




Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
Business / Mailing address in Geneva TashLondon Business & entrepreneur 0 19.05.2017 19:05
Changing Post address to U.S.? azig Leaving Switzerland 4 03.08.2016 16:01
Need a business/ residential address in Switzerland (ZH)? nkl Business & entrepreneur 14 01.06.2014 10:14
Address Change with Die Post simple_person Housing in general 5 18.04.2013 18:02


All times are GMT +2. The time now is 11:56.


Powered by vBulletin® Version 3.8.4
Copyright ©2000 - 2021, Jelsoft Enterprises Ltd.
LinkBacks Enabled by vBSEO 3.1.0