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Old 13.09.2018, 11:10
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Ricardo - no delivery?

Question - I ordered a computer on ricardo... which has failed to materialize.

I sent the seller a reminder, which has been ignored.

Any ideas on what next steps are? (payment was done by bank transfer)
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Old 13.09.2018, 11:16
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Re: Ricardo - no delivery?

Contact Ricardo.

Tom
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Old 13.09.2018, 11:22
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Re: Ricardo - no delivery?

They have many issues explained on their website. Did you already give a look there?



https://help.ricardo.ch/hc/de/articl...-liefert-nicht


As far as I remember, they provide a good assistance too, either per E-Mail or phone.



Good luck!
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Old 14.09.2018, 10:31
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Re: Ricardo - no delivery?

Thanks. Ricardo buyer protection only covers you if you pay by card (credit of postfinance...)

Will give them a call later?
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Old 14.09.2018, 10:51
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Re: Ricardo - no delivery?

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Will give them a call later?
Your first step after not receiving an item should be to contact Ricardo and see what they say, that's basic common sense.

How significant was the saving vs buying a computer in a shop?

Last edited by Richdog; 14.09.2018 at 11:07.
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Old 14.09.2018, 11:14
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Re: Ricardo - no delivery?

I also just bought an item.. paid by e-banking, a week later Ricardo sent me a post saying seller said I never paid. Sent both seller and Ricardo a copy of my e-banking showing it was processed and paid. Seller sent an answer oh,ok yea. Now I never got the item. On Ricardo I got my first negative feed-back saying I never completed the transaction. No way to post a reply or even complain to Ricardo. I sent the seller again a copy of my payment.. it went to them. tried to contact Ricardo, no answer from Ricardo or the the seller. And the Negative stays..
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Old 14.09.2018, 11:18
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Re: Ricardo - no delivery?

Personally I think you have to be extremely naive to pay via bank transfer on a site like Ricardo where the regulation is terrible. I mean really, why would you send any significant sum of money to someone without any guarantees or protection?
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Old 14.09.2018, 11:30
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Re: Ricardo - no delivery?

How long has it been since you paid?


You said you sent them a reminder was that by email or did you phone them?


What is their feedback like as both seller and buyer?


In the main we have been happy with Ricardo as buyer and seller, now put off a bit by recent message re upping their charges.


We once got caught by a fraudster, some year ago. To quick summarise, contacted Ricardo, believe their charge for success was about 10% we paid. Had to report to Police as per Ricardo instructions. There were a few buyers caught by same seller. We got our money back relatively quickly from Ricardo. For years after received Police reports, they tracked down the buyer and court proceedings took place. My other half was bored with receiving the Police Reports for the next couple of years.


BTW, I believe we did phone seller a few times and did post a letter to the address before contacting Ricardo. Also tried to look up the seller in the village of his address in White Pagers. Did find other names but not his at that address.


Hope you manage to speak to the seller and get matter resolved successfully.
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Old 14.09.2018, 16:49
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Re: Ricardo - no delivery?

During our extensive dealings with Ricardo, they used to tell us "we don't want to know.....nothing to do with us........you must sort it out with the seller/buyer" but nowadays this has changed and they are more amenable. Had a case recently where the carpet we bought was the filthiest item we have ever had delivered, so we wrote to seller complaining and copying in Ricardo, who wrote back in a positive light, after which seller returned the money but not the postage, fair enough. Good luck, keep trying, don't give up
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Old 14.09.2018, 18:50
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Re: Ricardo - no delivery?

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Thanks. Ricardo buyer protection only covers you if you pay by card (credit of postfinance...)

Will give them a call later?

That's not correct. Protection up to 500 CHF if you pay with postcard/creditcard OVER that ricardo checkout called ricardopay. Up to 250 CHF for other cases of payment per documentable/traceable transfers (bank, but also payment slip receipt of the post is valid I think).
You really should read this as already indicated: https://help.ricardo.ch/hc/de/articl...-liefert-nicht

Main point is to use your "myricardo" interface online and process such things (in => my purchases) per the forms offered. Important, request for protection must be entered earliest 30 days, latest 60 days after the date of purchase, so you may have to wait. If you're not within the set deadlines, the corresponding buttons are greyed out. Emailing etc. IMO is not much of use, as long you did not process the request for protection according to ricardos guidelines.

I'm there since 20 years, and surely the page is swiss place No. 1 for fraud, scams and counterfeits. But one can deal with that, it is a page "best viewed with open eyes", as the saying goes.

regards

Last edited by CHnuschti; 14.09.2018 at 19:04.
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Old 14.09.2018, 18:56
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Re: Ricardo - no delivery?

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Personally I think you have to be extremely naive to pay via bank transfer on a site like Ricardo where the regulation is terrible. I mean really, why would you send any significant sum of money to someone without any guarantees or protection?
Most people on ricardo pay that way
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Old 15.09.2018, 08:21
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Re: Ricardo - no delivery?

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Most people on ricardo pay that way
Really? How do you know?
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