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Old 09.10.2018, 11:50
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Disappearing order - amazon.de - any experiences?

Morning all!

Last week I ordered a not inexpensive electrical item from a reputable seller via Amazon.de (several hundred positive ratings). The item was clearly labelled as "deliverable to Switzerland". According to the tracking notes, they got on it right away, which was good. The notes said that the item was sent to Wuppertal for processing on Friday morning, sent out later in the morning, then delivered in Wuppertal on Friday afternoon!

I don't live in Wuppertal.

Amazon make it clear that it isn't their problem, a big green tick announcing that the item was successfully delivered, and suggest that I contact the seller.

I've contacted the seller asking what on earth is going on.

In the meantime, because I'm an impatient old sod, has anyone got any idea what might have happened? Has it, perhaps, been delivered to an intermediary who will ship it to Switzerland? Has it been delivered to some postman's mate in a shabby apartment block in the Ruhrpott? Is this normal and I shouldn't worry, or anomalous and I should be making an enormous fuss (in German, natch)?

Has anyone experience anything similar and enjoyed a wonderfully happy ending?

Just curious.
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Old 09.10.2018, 12:01
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Re: Disappearing order - amazon.de - any experiences?

Wasn't with Amazon but did have something similar with another seller (possibly Bikester) a few years back. The tracking number also showed it as delivered to somewhere the other side of Switzerland.

I'm no longer sure if the number was duplicated or if they had quoted a number for a grouped shipment (one shipment, multiple recipients) but my package turned up a couple of days later.
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Old 09.10.2018, 12:02
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Re: Disappearing order - amazon.de - any experiences?

Quote:
Originally Posted by baboon View Post
my package turned up a couple of days later.
This is what I was really hoping to read. Thank you!
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Old 09.10.2018, 12:06
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Re: Disappearing order - amazon.de - any experiences?

I've had a problem with a package that showed as delivered in the Post office site, even though I never got it. I found out that they had dropped it off at my door step without being allowed (I opted out of that option on purpose) and the package was "misplaced". They received a stern complaint because I was pretty pissed, but was lucky that the package was found.

Most of my packages go to Hinwil, which is the closest distribution center, so it's possible Wuppertal is the closest center to you.

Last year we ordered some electronics from a Chinese dealer through Amazon, and they never arrived. We complained to Amazon, who told us to contact the seller because it wasn't their problem. After about 3 months of emails we got the money back. Item was never found.

It comes to how much time and nerves you have, and how serious you feel about the lost item.
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Old 09.10.2018, 12:12
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Re: Disappearing order - amazon.de - any experiences?

Quote:
Originally Posted by Helm View Post
I've had a problem with a package that showed as delivered in the Post office site, even though I never got it. I found out that they had dropped it off at my door step without being allowed (I opted out of that option on purpose) and the package was "misplaced". They received a stern complaint because I was pretty pissed, but was lucky that the package was found.

Most of my packages go to Hinwil, which is the closest distribution center, so it's possible Wuppertal is the closest center to you.

Last year we ordered some electronics from a Chinese dealer through Amazon, and they never arrived. We complained to Amazon, who told us to contact the seller because it wasn't their problem. After about 3 months of emails we got the money back. Item was never found.

It comes to how much time and nerves you have, and how serious you feel about the lost item.
Hinwil would be quite a lot closer than Wuppertal - which is in Nordrhein-Westfalen!

I'm definitely going to chase this one up. The item cost me a few hundred francs.

I've since been to the GLS parcel service website and tried to look at the recorded signature, but can't because the cheeky buggers say I'm entering the wrong postcode!
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Old 09.10.2018, 12:13
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Re: Disappearing order - amazon.de - any experiences?

Quote:
Originally Posted by Helm View Post
Most of my packages go to Hinwil, which is the closest distribution center, so it's possible Wuppertal is the closest center to you.
From Wuppertal to Switzerland it is at least 388 km, as the crow flies.
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Old 09.10.2018, 12:14
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Re: Disappearing order - amazon.de - any experiences?

Not sure if this helps, but my brother in law who lives in Germany ordered an item on Amazon from a seller in the UK.

He checked the tracking thingy and saw it had been delivered to a different address in the same city. Puzzled, he went over to that address and rang the doorbell. It turned out it was the address of the DHL delivery man and that he has signed for it himself but was going to deliver it the next day (or so he said).
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Old 09.10.2018, 12:16
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Re: Disappearing order - amazon.de - any experiences?

Quote:
Originally Posted by Dougal's Breakfast View Post
I've since been to the GLS parcel service website and tried to look at the recorded signature, but can't because the cheeky buggers say I'm entering the wrong postcode!
Most likely the wrong tracking number which was sent to you.
But you can try your luck. There are only 23 post codes for Wuppertal.
https://www.dastelefonbuch.de/Postleitzahlen/Wuppertal
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Old 09.10.2018, 12:24
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Re: Disappearing order - amazon.de - any experiences?

I recently had a similar issue although it was actually from Amazon itself.
One day after it shipped DHL had it delivered in Bonn or something.
I wrote to Amazon and asked about it. Two days later Amazon wrote back that the package had been returned to them because the delivery address was illegible or something along those lines.


Perhaps something happened to the shipping label of your item and it is being returned to the sender.
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Old 09.10.2018, 12:27
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Re: Disappearing order - amazon.de - any experiences?

I've had a similar recurring problem with some of my amazon.de orders, I can see they get stuck in some distribution center somewhere and refunded after some time. When I complain they say they can't check what is going on and I should reorder, which I do, although several times the same thing happened again. Therefore I do not order urgent items from them anymore as it is not really predictable when this happens.
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Old 09.10.2018, 12:39
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Re: Disappearing order - amazon.de - any experiences?

Quote:
Originally Posted by aSwissInTheUS View Post
Most likely the wrong tracking number which was sent to you.
But you can try your luck. There are only 23 post codes for Wuppertal.
https://www.dastelefonbuch.de/Postleitzahlen/Wuppertal
I think you must be right: I've just entered every post code for Wuppertal into their 'view signature' field, and every single one was rejected.

I guess I'll just have to wait and see what the seller says.
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Old 09.10.2018, 13:03
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Re: Disappearing order - amazon.de - any experiences?

Was its value more than 62 sfr? I recently ordered something from abroad and the tracking showed that it was delivered, but few days later I got a letter from the post office asking me about the value so that they could process the "zoll" (toll?) accordingly.
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Old 09.10.2018, 13:37
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Re: Disappearing order - amazon.de - any experiences?

Quote:
Originally Posted by StelladOriente View Post
Was its value more than 62 sfr? I recently ordered something from abroad and the tracking showed that it was delivered, but few days later I got a letter from the post office asking me about the value so that they could process the "zoll" (toll?) accordingly.
Quite a lot more, so that really is a possibility. Thank you.
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Old 09.10.2018, 13:42
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Re: Disappearing order - amazon.de - any experiences?

Quote:
Originally Posted by Dougal's Breakfast View Post

... I ordered a not inexpensive electrical item from a reputable seller...
I've got it!
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Old 09.10.2018, 14:17
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Re: Disappearing order - amazon.de - any experiences?

They got back to me!

The carrier and ref number have changed, latest is that it's in Switzerland and on its way.

Fingers crossed for tomorrow - thanks all for your ideas!
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Old 09.10.2018, 14:26
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Re: Disappearing order - amazon.de - any experiences?

For anyone else trying to enter postcodes into any website form that rejects them: remember to try all variations, with and without the country code.

CH 8000
CH-8000
CH8000
8000
8000CH
8000-CH
8000 CH

Then also CH, Ch, cH and ch.

In addition, since websites in Switzerland are often in a language which looks like that of a neighbouring country, the corresponding variations with DE, IT, AT and FR.

And for good measure, don't forget our sisters-in-name SE and SZ.
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Old 10.10.2018, 13:18
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Re: Disappearing order - amazon.de - any experiences?

Did you get your parcel?
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Old 10.10.2018, 13:20
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Re: Disappearing order - amazon.de - any experiences?

Quote:
Originally Posted by StelladOriente View Post
Did you get your parcel?
Not yet. It's still in transit.

On tenterhooks here!
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Old 10.10.2018, 13:23
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Re: Disappearing order - amazon.de - any experiences?

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Originally Posted by Dougal's Breakfast View Post
Not yet. It's still in transit.

On tenterhooks here!
Tenter?

Tom
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Old 10.10.2018, 13:53
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Re: Disappearing order - amazon.de - any experiences?

Yep, tenterhooks.
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