Hi all,

Do you know what the law is about the return of faulty goods within the warranty period? My situation is that I have ordered clothing from https://www.bergfreunde.de/ that I then returned after around 9 months (24 months warranty period) as it had a defect.
My questions are:
1) First of all, I assume since the goods were ordered from this German store, German law would apply in this case, right?

2) Do you know how long they have by law until they need to process the return? Is there any period given by law? From what moment is it counting? And what happens if this period is exceeded? Do I then have right for a full refund?

Anybody able to advise, please? Thank you.

You say you have already returned the item. Have they received your return? Did they pre-authorize it (if applicable)? Have you had any contact with them since the return?

It's easy - did you read the terms and conditions of their return policy and did you comply with it?

Ok, so some further info. First they requested some pictures of the faulty item. I sent that, then they asked me to send it back. It was delivered to them on Dec 14. I asked them on Dec 18 if they had received it. Then they replied on Dec 19:
Then they wrote me on Jan 3:
And the last email from them is from Jan 4:
There is nothing about the period within which they need to process it in their Terms and Conditions.
I would really like to know if there is any maximum period on the side of law, not the sellers conditions.

As you are dealing with a German company, asking here is useless.

Try https://www.toytowngermany.com/ (German equivalent of EF)

Tom

Useless? You think there is no chance anybody else here have ordered something from a German seller and had to return it? I understand that I have better chances getting the right info in the "Toytown" (thank you for the link), but "useless" seems as a bit of overreaction.
Plus this information might be useful to others as well. I believe many people order stuff from Germany.

The majority of our orders are from Germany. The reason being in Switzerland either the items are not availavle or they are but they are triple the German price.

Said PedroCZ, overreacting.

You'd still be better asking in Toytown - larger pool of people who probably understand German consumer law better.