Go Back   English Forum Switzerland > Help & tips > Other/general  
Reply
 
Thread Tools Display Modes
  #21  
Old 10.06.2021, 16:42
NotAllThere's Avatar
Mod x2
 
Join Date: Oct 2008
Location: Baselland
Posts: 13,831
Groaned at 245 Times in 216 Posts
Thanked 20,411 Times in 8,290 Posts
NotAllThere has a reputation beyond reputeNotAllThere has a reputation beyond reputeNotAllThere has a reputation beyond reputeNotAllThere has a reputation beyond reputeNotAllThere has a reputation beyond reputeNotAllThere has a reputation beyond repute
Re: Gym Cancellation Problems

Quote:
View Post
If you join a gym, there are two good options:

Cross out the auto-renew clause on the contract you sign, keep a copy.
OR
Give them a cancellation on sign-up and have them acknowledge/sign a copy.
Three. Get a gym membership that doesn't autorenew - see my post above. Not only that, they credited us with days lost due to closure.
Reply With Quote
  #22  
Old 10.06.2021, 17:32
Verbier's Avatar
Forum Legend
 
Join Date: Jul 2008
Location: Lully VD
Posts: 4,350
Groaned at 16 Times in 16 Posts
Thanked 4,573 Times in 2,324 Posts
Verbier has a reputation beyond reputeVerbier has a reputation beyond reputeVerbier has a reputation beyond reputeVerbier has a reputation beyond reputeVerbier has a reputation beyond reputeVerbier has a reputation beyond repute
Re: Gym Cancellation Problems

Quote:
View Post
If you join a gym, there are two good options:

Cross out the auto-renew clause on the contract you sign, keep a copy.
OR
Give them a cancellation on sign-up and have them acknowledge/sign a copy.
I agree with litespeed. People need to get into the habit of immediately sending (registered mail) their cancellation letter when they sign up for any contract such as gym, mobile phone etc. Or if you can, do it in person with a signed acknowledgement by the manager.

Most people are too busy or too absent-minded to manage all the "cancel before" deadlines for the myriad of contracts they have.

It is not in the company's interest to advise you when your contract is coming up so why not be proactive and not have to worry about it.
Reply With Quote
  #23  
Old 10.06.2021, 18:13
newtoswitz's Avatar
Forum Legend
 
Join Date: Jan 2010
Location: Rapperswil
Posts: 3,754
Groaned at 75 Times in 70 Posts
Thanked 4,537 Times in 2,076 Posts
newtoswitz has a reputation beyond reputenewtoswitz has a reputation beyond reputenewtoswitz has a reputation beyond reputenewtoswitz has a reputation beyond reputenewtoswitz has a reputation beyond reputenewtoswitz has a reputation beyond repute
Re: Gym Cancellation Problems

Quote:
View Post
I agree with litespeed. People need to get into the habit of immediately sending (registered mail) their cancellation letter when they sign up for any contract such as gym, mobile phone etc. Or if you can, do it in person with a signed acknowledgement by the manager.

Most people are too busy or too absent-minded to manage all the "cancel before" deadlines for the myriad of contracts they have.

It is not in the company's interest to advise you when your contract is coming up so why not be proactive and not have to worry about it.
Or just put a note it your diary to check at least a month before the deadline; I have this for health, car, household etc and then I check premiums and make a decision in good time.
Reply With Quote
  #24  
Old 25.07.2021, 18:35
Newbie 1st class
 
Join Date: Aug 2018
Location: Edlibach
Posts: 20
Groaned at 1 Time in 1 Post
Thanked 28 Times in 14 Posts
hongkonghorsey has earned some respecthongkonghorsey has earned some respect
Re: Gym Cancellation Problems

My son has exactly the same problem. He gave his gym card in when lock down lifted and notified the woman on the desk that he was leaving for Australia for study.

Now he has left, a bill has arrived. The owner is adamant that he pays even though he is overseas now, and even though he handed his card in.

The owner referred to the gym terms and conditions which explicitly states that they don't accept registered letters for cancellation, or in person cancellation, nor notices to the email on the bill (to which I had written). Instead, there is one dedicated email for cancellations mentioned in the small print, and if you don't use that, they continue to invoice you forever.

Lessons are:

1. Always read the T&Cs
2. Always get a piece of paper confirming the cancellation if you cancel in person
3. The Old School Gym in Baar is inflexible, expensive, and customer unfriendly. I would avoid in future.
4. Always read the T&Cs
Reply With Quote
This user would like to thank hongkonghorsey for this useful post:
  #25  
Old 25.07.2021, 18:40
fatmanfilms's Avatar
Forum Legend
 
Join Date: Apr 2010
Location: Verbier
Posts: 21,378
Groaned at 461 Times in 352 Posts
Thanked 23,091 Times in 11,824 Posts
fatmanfilms has a reputation beyond reputefatmanfilms has a reputation beyond reputefatmanfilms has a reputation beyond reputefatmanfilms has a reputation beyond reputefatmanfilms has a reputation beyond reputefatmanfilms has a reputation beyond repute
Re: Gym Cancellation Problems

Quote:
View Post
My son has exactly the same problem. He gave his gym card in when lock down lifted and notified the woman on the desk that he was leaving for Australia for study.

Now he has left, a bill has arrived. The owner is adamant that he pays even though he is overseas now, and even though he handed his card in.

The owner referred to the gym terms and conditions which explicitly states that they don't accept registered letters for cancellation, or in person cancellation, nor notices to the email on the bill (to which I had written). Instead, there is one dedicated email for cancellations mentioned in the small print, and if you don't use that, they continue to invoice you forever.

Lessons are:

1. Always read the T&Cs
2. Always get a piece of paper confirming the cancellation if you cancel in person
3. The Old School Gym in Baar is inflexible, expensive, and customer unfriendly. I would avoid in future.
4. Always read the T&Cs
I suspect the refusal to accept a registered letter is a breach of Swiss law, if a registered letter was sent I believe it would have worked.
Reply With Quote
This user would like to thank fatmanfilms for this useful post:
  #26  
Old 25.07.2021, 18:50
kri's Avatar
kri kri is offline
Forum Veteran
 
Join Date: Nov 2007
Location: Switzerland
Posts: 1,890
Groaned at 19 Times in 18 Posts
Thanked 1,656 Times in 845 Posts
kri has a reputation beyond reputekri has a reputation beyond reputekri has a reputation beyond reputekri has a reputation beyond repute
Re: Gym Cancellation Problems

Quote:
View Post
My son has exactly the same problem. He gave his gym card in when lock down lifted and notified the woman on the desk that he was leaving for Australia for study.

Now he has left, a bill has arrived. The owner is adamant that he pays even though he is overseas now, and even though he handed his card in.

The owner referred to the gym terms and conditions which explicitly states that they don't accept registered letters for cancellation, or in person cancellation, nor notices to the email on the bill (to which I had written). Instead, there is one dedicated email for cancellations mentioned in the small print, and if you don't use that, they continue to invoice you forever.

Lessons are:

1. Always read the T&Cs
2. Always get a piece of paper confirming the cancellation if you cancel in person
3. The Old School Gym in Baar is inflexible, expensive, and customer unfriendly. I would avoid in future.
4. Always read the T&Cs
If he has confirmed taking the card in, I would use your legal.insurance to challenge him as it would also be up to them to refuse it. My limited legal knowledge would say that by physically taking the card it's a tacit acceptance of deviation from the T&C - versus saying "we cannot accept this, you need to write to blah@blah.com". Try challenge and see what happens if he has admitted taking card in.
Reply With Quote
The following 2 users would like to thank kri for this useful post:
Reply




Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
Gym cancellation letter ? Example ? robindesbois Sports / Fitness / Beauty / Wellness 12 19.12.2014 10:37
Quit my job, problems leaving my house and final salary not paid and other problems allurbasez Employment 17 10.05.2014 18:57
cancellation of contract with Holmes gym la-la-land Sports / Fitness / Beauty / Wellness 12 13.12.2013 15:58
Gym cancellation moonlight09 Sports / Fitness / Beauty / Wellness 4 05.05.2011 15:36
New to Lugano - Looking for gym/gym equipment... snowy0911 Other/general 1 18.06.2008 21:12


All times are GMT +2. The time now is 17:25.


Powered by vBulletin® Version 3.8.4
Copyright ©2000 - 2021, Jelsoft Enterprises Ltd.
LinkBacks Enabled by vBSEO 3.1.0