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Old 07.11.2019, 15:17
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New PC: question about online stores

After extensive market research, i'm camping until Black Friday to make the hit for a new gaming pc (although i already notice some prices going up...). I have the PC details below (for anyone interested to comment), but my question is more about the online stores.

Using toppreise (fill free to recommend a better search engine for Switzerland), i've noticed that the stores techmania and pc-ostschweiz are consistently a bit cheaper than digitech/galaxus and microspot. Steg, PCP and PCHC (among others like Brack and Conrad) are outliers (on the more expensive side). By bit cheaper i mean 5-15 CHF. No big deal for a single part, but for the whole PC, this can add up to 100 CHF or more.

Now, i have never bought from them, although i've always seen them on the search results. So far i've bought various staff (not only computer parts) from digitec/galaxus (i think it's the same store). Fair price, quick delivery, great after-sales "no questions asked" customer support.

Is it the same for techmania and pc-ostscwhweiz? In particular when it comes to customer service. If my 500 GPU breaks down, do they have good customer support? Do they have a physical store, as a last resort, if they start dodging the warranties? In few words, is the 100 CHF worth the risk -if there is any?

Thank you in advance for your feedback, i'd prefer to get all the parts from a single store and have 1 point of contact. The money is ~3k, hence i'm doing my homework as much as i can.


PS1: I'm building the pc on my own, no extra cost for this.
PS2: The computer is the following, as aforementioned, right now at circa 2'850 CHF.

monitor: LG 27GL850
keyboard: Ducky One 2 RGB TKL
mouse: Logitech G703 Hero
mousepad: Logitech G440
headset: BeyerDynamic DT990 Pro
motherboard: Gigabyte Aorus Elite X570
cpu: AMD Ryzen 3700X
gpu: Gigabyte 5700 xt gaming oc
ram: G.Skill Ripjaws V 16GB 3600 CL16
dac/amp: CreativeSound BlasterX G6
drives (ssd): Addlink S70 1TB nvme m.2
psu: Be Quiet! Straight Power 11 650W gold
cpu cooler: Be Quiet!Dark Rock 4
case: Meshify C TG white + sky blue mesh
case fans: 2x NF-A14 PWM
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Old 07.11.2019, 15:22
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Re: New PC: question about online stores

I've often bought from Techmania and PC-Ostschweiz in the past - however, I never had a problem, so haven't experienced their customer service.

For a big spend, like a 500CHF GPU, I'd use Digitec for peace of mind. For the cheaper components, just whoever has it in stock for the lowest price.
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Old 07.11.2019, 15:44
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Re: New PC: question about online stores

I've had a bad experience with Techmania (I can't recall the details - it was quite a long time ago).

There are a few threads on here with people having bad experiences with them too. Google search.

They've been around a long time - much longer than Digitec but don't seem to recongnise that online retailing has moved on from then and people expect better service.

I've ordered from PC-Ostschweiz without any problems.
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Old 07.11.2019, 16:22
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Re: New PC: question about online stores

You'll find people having bad experiences with just every store possible if you look/ask on the web.

Techmania has a 5.7 out of a max of 6 after 7950 reviews on toppreise, so in general it is a good store. (Microspot and digitec both have a 5.4)
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Old 07.11.2019, 16:40
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Re: New PC: question about online stores

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You'll find people having bad experiences with just every store possible if you look/ask on the web.

Techmania has a 5.7 out of a max of 6 after 7950 reviews on toppreise, so in general it is a good store. (Microspot and digitec both have a 5.4)
OK - I'll bite.

Look at the worst reviews and ratings for Digitec and those for Techmania.

Digitec: - the absolute worst - a chair ordered Wednesday came Monday. The second worst - Someone ordered something before 17.00 and it wasn't delivered the next morning!

Techmania: - Many reviews saying there was a delay of two to three weeks and then Techmania demanded more money before shipment as the price had gone up!

Techmania's normal response - we've got 5.7 so we must be good.

Good reviews on Techmania: - it arrived quickly. Most stuff I order from Digitec arrives next day.

A 'bad experience' is subjective.
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Old 07.11.2019, 16:55
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Re: New PC: question about online stores

I think Steg used to offer a service to build a PC from parts ordered at their store - it's gone now it seems (was probably more hassle than it was worth)...

They have a similar system in their configurator:

https://www.steg-electronics.ch/de/a...-26474238.aspx

Maybe settle for that and have support on the whole build, not just the components?

Personally, I prefer shops where I can collect (and return, in case I need to).
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Old 07.11.2019, 17:08
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Re: New PC: question about online stores

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OK - I'll bite.

Look at the worst reviews and ratings for Digitec and those for Techmania.

Digitec: - the absolute worst - a chair ordered Wednesday came Monday. The second worst - Someone ordered something before 17.00 and it wasn't delivered the next morning!

Techmania: - Many reviews saying there was a delay of two to three weeks and then Techmania demanded more money before shipment as the price had gone up!

Techmania's normal response - we've got 5.7 so we must be good.

Good reviews on Techmania: - it arrived quickly. Most stuff I order from Digitec arrives next day.

A 'bad experience' is subjective.
In general the stores mentioned here are good and large majority of their sales make the customer happy, every store has their -ups.

I see no reason not to order at any of the stores mentioned in this topic.
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Old 07.11.2019, 17:27
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Re: New PC: question about online stores

I have had good customer service with both PC-Ostschweiz and Digitec. Have bought from both several times, and have had to send back warrantied items once or twice. Had quick easy service.
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Old 07.11.2019, 17:28
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Re: New PC: question about online stores

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I think Steg used to offer a service to build a PC from parts ordered at their store - it's gone now it seems (was probably more hassle than it was worth)...

They have a similar system in their configurator:

https://www.steg-electronics.ch/de/a...-26474238.aspx

Maybe settle for that and have support on the whole build, not just the components?

Personally, I prefer shops where I can collect (and return, in case I need to).

Agreed. This one looks better though for the discussed 3k

https://www.steg-electronics.ch/de/a...-25797394.aspx
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Old 07.11.2019, 20:56
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Re: New PC: question about online stores

Hi AthanasiosGR


Looks like a very interesting PC build. I agree with the comments from other EF builders, I've had good service from Digitec, PC-Ostschweiz as well as alternate.ch and reichelt.de ( need to factor in the postage for these 2 ) as they take off German mwst and add CH mwst, so prices can be cheaper.


Reichelt is also a VERY good source for all those building bits which you suddenly need, extra cables, plugs, USB bits ....


Suggest getting ATX 8 pin power cable extension.


To check on compatibility, plug your configuration into pcpartpicker.com, as this can flag any possible problems with your component choice.


And at last, think about getting 32Gb memory, the extra is well worth it for performance.


Good luck with the build, please tell us how it goes ( and submit a photo or 2 )
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Old 07.11.2019, 21:37
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Re: New PC: question about online stores

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Looks like a very interesting PC build. I agree with the comments from other EF builders, I've had good service from Digitec, PC-Ostschweiz as well as alternate.ch and reichelt.de ( need to factor in the postage for these 2 ) as they take off German mwst and add CH mwst, so prices can be cheaper.


Reichelt is also a VERY good source for all those building bits which you suddenly need, extra cables, plugs, USB bits ....

I use Reichelt a lot. They now have Swiss subset of their website where you can order in Swiss Francs.

Here
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Old 07.11.2019, 23:27
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Re: New PC: question about online stores

Thanks for all the answers guys, i'll go with digitec just to have peace of mind

Now, i hope there's no price gouging before Black Friday/Cyber Monday...


@rainer_d, Fish Paste: i was impressed at first glance, then i saw that the monitor, external dac/amp and headphones are not included

edit: i just made my pc on pcpartpicker.com, no incompatibility issues but total cost 2'400 $... come on...

Last edited by AthanasiosGR; 07.11.2019 at 23:43.
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Old 08.11.2019, 12:18
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Re: New PC: question about online stores

Nice looking build.

Make sure the bios is the latest version when you get it otherwise you'll run into headaches with getting the RAM recognised via XMP profile.

Have you looked at Seasonic or SuperFlower's newest line-ups for the PSU? That Be Quiet is ok, but figure you'll be aiming to get another build or two out of the PSU down the line and so why not go for something shiny

The DT990 are a great set of cans. Do demo them before buying though. If you're into FPS games then have a listen to the AKG K702 and/or the K712 as well. They have a huge soundstage and really neutral delivery (helps with location audio for maximum pew-pew).
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Old 08.11.2019, 12:23
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Re: New PC: question about online stores

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After extensive market research, i'm camping until Black Friday to make the hit for a new gaming pc (although i already notice some prices going up...). I have the PC details below (for anyone interested to comment), but my question is more about the online stores.

Using toppreise (fill free to recommend a better search engine for Switzerland), i've noticed that the stores techmania and pc-ostschweiz are consistently a bit cheaper than digitech/galaxus and microspot. Steg, PCP and PCHC (among others like Brack and Conrad) are outliers (on the more expensive side). By bit cheaper i mean 5-15 CHF. No big deal for a single part, but for the whole PC, this can add up to 100 CHF or more.

Now, i have never bought from them, although i've always seen them on the search results. So far i've bought various staff (not only computer parts) from digitec/galaxus (i think it's the same store). Fair price, quick delivery, great after-sales "no questions asked" customer support.

Is it the same for techmania and pc-ostscwhweiz? In particular when it comes to customer service. If my 500 GPU breaks down, do they have good customer support? Do they have a physical store, as a last resort, if they start dodging the warranties? In few words, is the 100 CHF worth the risk -if there is any?

Thank you in advance for your feedback, i'd prefer to get all the parts from a single store and have 1 point of contact. The money is ~3k, hence i'm doing my homework as much as i can.


PS1: I'm building the pc on my own, no extra cost for this.
PS2: The computer is the following, as aforementioned, right now at circa 2'850 CHF.

monitor: LG 27GL850
keyboard: Ducky One 2 RGB TKL
mouse: Logitech G703 Hero
mousepad: Logitech G440
headset: BeyerDynamic DT990 Pro
motherboard: Gigabyte Aorus Elite X570
cpu: AMD Ryzen 3700X
gpu: Gigabyte 5700 xt gaming oc
ram: G.Skill Ripjaws V 16GB 3600 CL16
dac/amp: CreativeSound BlasterX G6
drives (ssd): Addlink S70 1TB nvme m.2
psu: Be Quiet! Straight Power 11 650W gold
cpu cooler: Be Quiet!Dark Rock 4
case: Meshify C TG white + sky blue mesh
case fans: 2x NF-A14 PWM
For this budget you should really be buying an Nvidia 2070 Super instead of an AMD 5700XT. It is the one weak link in your system as far as gaming performance is concerned. I understand wanting to support AMD, and the CPU you have chosen is good, but in terms of GPU they still lag quite considerably behind comparable Nvidia options. https://www.techspot.com/review/1902...adeon-5700-xt/

You should also add prices and links for all of the components and a total price for the entire rig.

If you are buying so many components it's worth buying them all form a store you know and trust. Techmania and pc-ostscwhweiz have no stores in Zurich area (closest for you) to take things back to. Plus, their return policies don't seem as good.
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Old 08.11.2019, 12:46
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Re: New PC: question about online stores

Will you overclock? Asking because you've choosen some 3600 MHz RAMs. MB (and CPU) only support 3200 MHz (non-OC)

3200 G.Skill Trident Z have lower latency than 3600 (working as 3200 on that MB) G.Skill Ripjaws and are also cheaper... or Corsair Vengeance LPX (2x, 8GB, DDR4-3200) ? Also lower latency

Last edited by Th3Alchemist; 08.11.2019 at 14:24.
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Old 08.11.2019, 13:01
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Re: New PC: question about online stores

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Will you overclock? Asking because you've choosen some 3600 MHz RAMs. MB only supports 3200 (non-OC)

3200 G.Skill Trident Z have lower latency than 3600 (working as 3200 on that MB) G.Skill Ripjaws and are also cheaper... or Corsair Vengeance LPX (2x, 8GB, DDR4-3200) ? Also lower latency
Overclocking doesn't bring huge gains with the AMD 3000 series but neither really does reducing RAM latency https://www.guru3d.com/articles_page...review,28.html

Also if I were the OP I would be getting 2x 16GB 3200 RAM modules for a PC of that budget https://www.digitec.ch/en/s1/product...5642?tagIds=76
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Old Yesterday, 21:38
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Re: New PC: question about online stores

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Will you overclock? Asking because you've choosen some 3600 MHz RAMs. MB (and CPU) only support 3200 MHz (non-OC)
Didn’t notice that tbh. But what does it practically mean, is it a simple setting to configure in the bios?
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Old Yesterday, 22:18
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Re: New PC: question about online stores

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Didn’t notice that tbh. But what does it practically mean, is it a simple setting to configure in the bios?
For the 3600MHz RAM:

It's like buying expensive Pirelli tyres good to 250Km/h and putting them on your Renault Clio.

They'll work but will never reach their full potential.
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